1,42,600 Service Specialist Jobs in Greater Noida

Role Overview: You will be part of the Technology for Operations team at Accenture, where you will act as a trusted advisor and partner to Accenture Operations. The team is responsible for providing innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. You will work closely with the sales, offering, and delivery teams to identify and build innovative solutions. Your major sub-deals will include AHO (Application Hosting Operations), ISMT (Infrastructure Management), and Intelligent Automation. Key Responsibilities: - Configuring and managing VMware based virtualized environments to ensure optimal resource utilization, security, and high availability. - Managing On-PREM datacenter Hyper-V hosts and servers running in the environment. - Handling changes that are going to be deployed in On-PREM. - Patching/upgrading Hyper-V hosts. - Upgrading VM resources. - Managing vulnerabilities flagged by Security teams. - Managing the on-prem team. - Ensuring all security standards are followed for daily operations. - Managing server backup and performing DR Tests in our On-PREM data centers. - Managing VMware to Hyper-V migrations across all data centers. - Getting involved in AWS/Azure/GCP Cloud daily operations. Qualifications Required: - BE/Any Graduation - 7 to 11 years of experience - Experience in AWS Cloud Computing - Experience in Cloud Security Assessment - Proficiency in Microsoft Azure Cloud Services Please note that this role at Accenture may require you to work in rotational shifts. Role Overview: You will be part of the Technology for Operations team at Accenture, where you will act as a trusted advisor and partner to Accenture Operations. The team is responsible for providing innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. You will work closely with the sales, offering, and delivery teams to identify and build innovative solutions. Your major sub-deals will include AHO (Application Hosting Operations), ISMT (Infrastructure Management), and Intelligent Automation. Key Responsibilities: - Configuring and managing VMware based virtualized environments to ensure optimal resource utilization, security, and high availability. - Managing On-PREM datacenter Hyper-V hosts and servers running in the environment. - Handling changes that are going to be deployed in On-PREM. - Patching/upgrading Hyper-V hosts. - Upgrading VM resources. - Managing vulnerabilities flagged by Security teams. - Managing the on-prem team. - Ensuring all security standards are followed for daily operations. - Managing server backup and performing DR Tests in our On-PREM data centers. - Managing VMware to Hyper-V migrations across all data centers. - Getting involved in AWS/Azure/GCP Cloud daily operations. Qualifications Required: - BE/Any Graduation - 7 to 11 years of experience - Experience in AWS Cloud Computing - Experience in Cloud Security Assessment - Proficiency in Microsoft Azure Cloud Services Please note that this role at Accenture may require you to work in rotational shifts.

As a Customer Care Team member at NSH Freight, you will play a crucial role in handling daily office operations and providing support to our logistics team. Your responsibilities will include: - Proactively managing customer inquiries and resolving issues in a timely and professional manner - Coordinating with the logistics team to ensure smooth handling of shipments - Maintaining accurate records of customer interactions and transactions - Assisting in the preparation of shipping documents and invoices - Collaborating with other team members to improve overall customer satisfaction To excel in this role, you should possess the following qualifications: - A graduate degree in any field - Excellent communication and organizational skills - Strong leadership abilities and effective time management - Proficiency in MS Office applications and data handling - Detail-oriented mindset with a professional attitude Join NSH Freight's dynamic team in Sahibabad, Ghaziabad, and be part of a growing logistics company known for excellence and reliability. Don't miss this opportunity to showcase your skills and contribute to our success. Send your CV to Customer.care@nshfret.com and take the first step towards a rewarding career with us.,

As an Associate HR Services Specialist, your role will involve executing various operational activities falling under HR Services. Some of your key responsibilities will include: - Managing Employee Life Cycle from hire to retire using SuccessFactors - Handling HR Administration tasks - Conducting Employee Background Checks - Addressing general queries and handling documentation - Maintaining employee data and HR systems - Executing HR Operations processes within agreed SLAs while ensuring high-quality deliverables - Upholding confidentiality and compliance with data protection regulations - Utilizing Human Resources Information Systems such as SuccessFactors, SAP, AskHRS, and ServiceNow - Overseeing the BGV process and liaising with BGV vendors - Collaborating with the HR Service Team to enhance operational processes - Developing guidelines and Standard Operating Procedures (SOPs) - Proficiency in MS Office applications including PowerPoint, Excel, and Word Qualifications: - Bachelor's degree in Human Resources or related field - 2-3 years of experience in HR Shared Services - Strong written and verbal communication skills - Proficiency in MS Office suite including Power BI, PowerPoint, Excel, and Word Preferred Qualifications: - Experience in managing employee BGV processes and interacting with BGV vendors - Familiarity with SuccessFactors modules EC, ONB, RCM & Reporting and SAP - Knowledge of ticketing tools such as AskHRS and ServiceNow Location: Pune Experience: 3-5 years relevant experience Qualification: MBA HR (Note: The job description did not include any additional details about the company.),

Role Overview: As an HR Services Specialist, your primary responsibility will be to execute end-to-end HR operations processes (Hire-to-Retire) with high quality and adherence to SLAs. You will act as a Subject Matter Expert (SME) for HR Service Processes, ensuring compliance and process standardization. Additionally, you will drive harmonization of HR processes and contribute to continuous improvement initiatives. Your role will involve hands-on experience with HRIS systems such as SAP SuccessFactors and AskHRS, as well as ServiceNow ticketing tools. You will also be creating interactive and visually appealing Power BI dashboards and reports based on business requirements. Key Responsibilities: - Execute end-to-end HR operations processes with high quality and adherence to SLAs. - Act as a Subject Matter Expert for HR Service Processes, ensuring compliance and process standardization. - Drive harmonization of HR processes and contribute to continuous improvement initiatives. - Utilize HRIS systems like SAP SuccessFactors and AskHRS, along with ServiceNow ticketing tools. - Create interactive Power BI dashboards and reports based on business requirements. - Ensure accuracy, consistency, and integrity of data within HR systems and reporting tools. - Collaborate with stakeholders to define KPIs and translate business needs into technical specifications. - Identify automation opportunities and implement solutions to improve efficiency. - Contribute to HR projects such as system implementations, process redesigns, and digital transformation initiatives. - Maintain confidentiality and adhere to global data protection norms. - Work collaboratively within the HR Service Teams to share ideas for process improvement. - Draft SOPs and work instructions to support HR Service processes and ensure standardization. - Leverage AI-powered HR tools and automation platforms to streamline processes. - Analyze HR service data using dashboards and predictive analytics to identify trends and recommend improvements. - Ensure proper governance and compliance for AI-driven HR solutions. Qualifications Required: - Bachelors or masters degree in human resources or equivalent field. - Minimum 6-8 years of experience in HR Shared Services. - Hands-on experience with SAP SuccessFactors, AskHRS, ServiceNow ticketing tool, etc. - Familiarity with AI-based HR tools, RPA, and HR analytics platforms is a plus. - Strong understanding of HR Shared Services processes and compliance requirements. - Excellent communication and interpersonal skills. - Proficiency in MS Office Suite including Power BI, PowerPoint, Excel, Word. - Ability to work effectively in a fast-paced, multicultural environment.,

Role Overview: You will be a full-time Office Administrative Assistant based in either Panipat or Faridabad. Your main responsibilities will include providing administrative support, managing phone communications, and handling clerical tasks. This role will involve scheduling appointments, coordinating meetings, maintaining office supplies, and assisting with executive administrative duties. Please note that this is a night shift role to support clients in Canada. Key Responsibilities: - Provide administrative support - Manage phone communications - Handle clerical tasks - Schedule appointments - Coordinate meetings - Maintain office supplies - Assist in executive administrative duties Qualifications Required: - Proficiency in Administrative Assistance and Executive Administrative Assistance skills - Excellent Phone Etiquette and Communication skills - Strong Clerical Skills - Good organizational and time management skills - Ability to work both independently and in a team - Proficiency in Microsoft Office Suite - Experience in a similar role is a plus - Bachelors Degree or equivalent; additional qualification as an Administrative assistant or Secretary will be a plus Role Overview: You will be a full-time Office Administrative Assistant based in either Panipat or Faridabad. Your main responsibilities will include providing administrative support, managing phone communications, and handling clerical tasks. This role will involve scheduling appointments, coordinating meetings, maintaining office supplies, and assisting with executive administrative duties. Please note that this is a night shift role to support clients in Canada. Key Responsibilities: - Provide administrative support - Manage phone communications - Handle clerical tasks - Schedule appointments - Coordinate meetings - Maintain office supplies - Assist in executive administrative duties Qualifications Required: - Proficiency in Administrative Assistance and Executive Administrative Assistance skills - Excellent Phone Etiquette and Communication skills - Strong Clerical Skills - Good organizational and time management skills - Ability to work both independently and in a team - Proficiency in Microsoft Office Suite - Experience in a similar role is a plus - Bachelors Degree or equivalent; additional qualification as an Administrative assistant or Secretary will be a plus

As an aspiring candidate for the job opening in a top BPO in Bangalore, you will be thrilled to know that IGNITES Human Capital Services is offering an excellent opportunity for both Freshers and Experienced individuals with good communication skills in English to join the Call Center/BPO industry in a rotational shift. **Role Overview:** In this role, you will be a part of a dynamic team in a UK shift at the Manayatha location. Freshers can expect a salary of 30k while Experienced candidates with at least 6 months of International Call Center experience can earn up to 45k. **Key Responsibilities:** - Handle inbound and outbound calls professionally - Provide excellent customer service and support - Follow communication scripts when handling different topics - Identify customers" needs, clarify information, research every issue, and provide solutions - Seize opportunities to upsell products when they arise - Build sustainable relationships and engage customers by taking the extra mile **Qualifications Required:** - Good communication skills in English - Ability to work in a rotational shift - Prior experience in an International Call Center (for experienced candidates) Don't miss out on this exciting opportunity to kickstart or advance your career in the Call Center/BPO industry. For scheduling interviews with the HR team, feel free to contact the following individuals: - Kim: 7829423175 - Anusha: 7815982900 - Soumya: 8088720040 - Shobitha: 7816042500 - Shaina: 7848820047 Join us and be a part of our team dedicated to providing exceptional customer service!,

As a Document Services Specialist, you will be responsible for performing document control tasks to ensure accurate and efficient delivery of documents to clients. Your key responsibilities will include: - Processing requests using best practices and efficient methods. - Creating and revising work products through various methods including direct keyboard entry, scanners, and electronic conversion. - Spell checking, proofreading, and cross-checking documents for accuracy and completeness. - Converting documents to and from standard formats as per customer requirements. - Utilizing spell check, grammar check, and Excel formatting for document consistency. - Working with PDFs using Adobe, Kofax, and ABBYY software. - Participating in ongoing training to develop specialized skills for document services. - Maintaining confidentiality for all records and files. - Assisting in departmental projects and initiatives. - Providing excellent customer service by answering questions for customers and team members. - Contributing ideas and insights in team discussions. - Adhering to team processes, new implementations, and directives. - Developing skillsets through company training, research, and on-site sessions. - Communicating professionally with customers via telephone and email. - Adapting flexibly to changes in processes or requirements. - Taking on additional responsibilities as assigned. Qualifications & Characteristics: - Bachelor's degree or equivalent. - 1 year of experience in legal document production or legal secretarial work. - Familiarity with MS Office applications. - Proficiency in spell check, grammar check, and Excel formatting. - Knowledge of PDF software (Adobe, Kofax, ABBYY preferred). - Excellent communication skills with strong attention to detail. - Strong spelling, grammar, punctuation, and proofreading skills. - Ability to organize and prioritize assignments effectively. - Initiative and good judgment to achieve results efficiently. - Ability to work under pressure within established timeframes. - Strong customer service skills and professional interaction with management. - Familiarity with legal terminology is a plus. - Comfortable working in a computer-intensive environment with prolonged sitting. As a Document Services Specialist, you will be responsible for performing document control tasks to ensure accurate and efficient delivery of documents to clients. Your key responsibilities will include: - Processing requests using best practices and efficient methods. - Creating and revising work products through various methods including direct keyboard entry, scanners, and electronic conversion. - Spell checking, proofreading, and cross-checking documents for accuracy and completeness. - Converting documents to and from standard formats as per customer requirements. - Utilizing spell check, grammar check, and Excel formatting for document consistency. - Working with PDFs using Adobe, Kofax, and ABBYY software. - Participating in ongoing training to develop specialized skills for document services. - Maintaining confidentiality for all records and files. - Assisting in departmental projects and initiatives. - Providing excellent customer service by answering questions for customers and team members. - Contributing ideas and insights in team discussions. - Adhering to team processes, new implementations, and directives. - Developing skillsets through company training, research, and on-site sessions. - Communicating professionally with customers via telephone and email. - Adapting flexibly to changes in processes or requirements. - Taking on additional responsibilities as assigned. Qualifications & Characteristics: - Bachelor's degree or equivalent. - 1 year of experience in legal document production or legal secretarial work. - Familiarity with MS Office applications. - Proficiency in spell check, grammar check, and Excel formatting. - Knowledge of PDF software (Adobe, Kofax, ABBYY preferred). - Excellent communication skills with strong attention to detail. - Strong spelling, grammar, punctuation, and proofreading skills. - Ability to organize and prioritize assignments effectively. - Initiative and good judgment to achieve results efficiently. - Ability to work under pressure within established timeframes. - Strong customer service skills and professional interaction with management. - Familiarity with legal terminology is a plus. - Comfortable working in a computer-intensive environment with prolonged sitting.

You will be joining a dynamic and growth-oriented team at Al Fahad Enterprises, a multifaceted organization known for its commitment to quality and service excellence. As a Healthcare Insurance Customer Service Specialist based in Bengaluru, your role will involve assisting clients with healthcare insurance-related queries and providing accurate information about policies. Your responsibilities will also include guiding clients through processes, addressing customer concerns promptly, maintaining comprehensive records, supporting claims processing, and facilitating communication between the organization and customers to ensure a seamless experience. Key Responsibilities: - Assist clients with healthcare insurance-related queries - Provide accurate information about policies - Guide clients through processes - Address customer concerns promptly - Maintain comprehensive records - Support claims processing - Facilitate communication between the organization and customers Qualifications: - Strong communication and interpersonal skills to effectively interact with clients and stakeholders - Background in healthcare, EMT, and medicine to provide accurate and helpful support to customers - Experience in training and a proactive approach to learning and guiding team members is highly desirable - Attention to detail, organizational skills, and the ability to manage multiple customer queries efficiently - Proficiency with customer service tools and software is an advantage - Bachelor's degree or relevant certifications in healthcare or insurance-related fields are preferred,

Role Overview: As a Customer Support Representative, your primary responsibility will be to engage with customers through online chat and messaging platforms. You will respond to inquiries, provide information, offer assistance, and ensure comprehensive resolution to complaints and queries. Additionally, you will assist customers in navigating products or services, address their questions, concerns, and technical issues, while maintaining a high level of professionalism and customer service etiquette in all interactions. Key Responsibilities: - Engage with customers through online chat and messaging platforms, responding to inquiries and providing information. - Assist customers in navigating products or services and addressing their questions, concerns, and technical issues. - Troubleshoot and resolve customer problems, escalating complex issues when necessary. - Document customer interactions, including inquiries, solutions provided, and follow-up actions. - Maintain a balance between NPS & RSAT to ensure a positive customer experience and minimize operating losses. - Collaborate with team members and other departments to ensure consistent and effective customer support. - Meet or exceed performance targets, including response time, customer satisfaction scores, and other specified goals. Qualifications Required: - 3-5 years of customer service experience in an international process (US & UK). - Ability to handle real-time customers in a high-pressure environment and de-escalate situations effectively. - Excellent written communication skills with a service-oriented attitude. - Good analytical, problem-solving, and multitasking skills. - Proficiency in grammar, spelling, and punctuation with a typing speed of 30 WPM and 90% accuracy. - Basic knowledge of banking, credit cards, and retail bank operations. - Familiarity with CX metrics such as FCR, Rep-SAT, NPS, and CSAT. - Willingness to work night shifts/graveyard shifts with mandatory rotation every 4 months. Additional Company Details: The company emphasizes the importance of maintaining a professional attitude and image for all internal and external customers. Employees are expected to stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers. The organization values individuals who are goal-oriented, self-disciplined, highly motivated, and result-oriented, with a willingness to take initiative and learn continuously.,

As a Customer Service Specialist at our company, your role will involve providing exceptional customer service by addressing inquiries and resolving issues efficiently to ensure customer satisfaction. You will utilize UiPath to automate repetitive tasks, enhancing operational efficiency and reducing manual workload. Additionally, you will employ MS Office tools to create, manage, and analyze reports to support data-driven decision-making. Your key responsibilities will include: - Monitor and evaluate customer interactions to identify areas for improvement and implement corrective actions. - Maintain up-to-date knowledge of industry trends and best practices to ensure service excellence. - Support the development and implementation of customer service strategies aligned with organizational goals. - Assist in training and mentoring new team members to foster a culture of continuous learning and improvement. - Ensure compliance with company policies and regulatory requirements while maintaining high ethical standards. - Communicate effectively with stakeholders to provide updates and gather feedback for service enhancement. - Analyze customer feedback to identify trends and recommend solutions for service improvement. - Participate in team meetings and contribute to discussions on service optimization and innovation. - Adapt to the hybrid work model, balancing remote and in-office responsibilities to maintain productivity. Qualifications required for this role include: - Demonstrated proficiency in UiPath for process automation and efficiency. - Strong command of MS Office for effective data management and reporting. - Ability to work independently and collaboratively in a hybrid work environment. - Strong analytical and problem-solving skills to address customer issues effectively.,

**Job Description:** As a Telecaller in this full-time hybrid role based in Goregaon with the option for remote work, your primary responsibility will be to communicate with potential and existing clients. You will address inquiries and provide information about services offered by the company. Your role will also involve maintaining customer relationships, generating leads, following up with prospects, and ensuring a positive customer experience. Collaboration with the marketing and sales teams will be essential to achieve business objectives effectively. **Key Responsibilities:** - Communicate with potential and existing clients effectively - Address inquiries and provide detailed information about company services - Maintain customer relationships and ensure a positive customer experience - Generate leads and follow up with prospects - Collaborate with the marketing and sales teams to achieve business objectives **Qualifications Required:** - Proficiency in communication and interpersonal skills to interact effectively with clients - Experience in telecalling, customer service, or client relationship management - Ability to handle inquiries, provide follow-ups, and generate leads - Self-motivated, proactive, and capable of working independently or as part of a team - Strong organizational and time management skills - Proficiency in English and regional languages is an advantage - Prior experience in marketing or sales is a plus,

As a Principal Technology Services Expert at SAP, you will be part of the SAP Enterprise Cloud Services team, contributing to SAP's global strategy by supporting customers in their SAP S/4 HANA adoption journey towards the Intelligent Enterprise. Here's what you can expect in this role: Role Overview: - You will be responsible for delivering consistent, high-quality results to contribute to SAP's global strategy in supporting customers with their SAP S/4 HANA adoption. - You will be a key member of the SAP Enterprise Cloud Services team, focusing on the delivery of managed private cloud services. Key Responsibilities: - Delivering consistent and high-quality results to support customers with their SAP S/4 HANA adoption. - Contributing to SAP's global strategy in shaping the path to the Intelligent Enterprise. - Collaborating with technical and customer-facing roles within the unit to ensure the right level of service delivery. - Engaging in technical delivery activities to meet customer requirements effectively. Qualifications Required: - Proven experience and expertise in technology services, specifically in delivering results for SAP S/4 HANA adoption. - Strong understanding of cloud services and their applications in enterprise environments. - Excellent communication and collaboration skills to work effectively with technical and customer-facing teams. - Ability to contribute to the global strategy and support customers in their digital transformation journey. At SAP, you will find a purpose-driven and future-focused environment where inclusion, health, and well-being are prioritized. As part of a highly collaborative team, you will have the opportunity to grow, succeed, and bring out your best. SAP values Equal Employment Opportunity and provides accessibility accommodations to applicants with disabilities. If you are ready to contribute your unique talents to shaping the future of global commerce, SAP welcomes your application. Kindly note that successful candidates may undergo a background verification process with an external vendor. For more information on SAP's recruitment process and the responsible use of AI, please refer to the Guidelines for Ethical Usage of AI in the Recruiting Process. Requisition ID: 435801 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid,

Role Overview: You are applying for a full-time position at Hitachi Energy in Bengaluru, Karnataka, India in our Placeholder department. Join a diverse and collaborative team at Hitachi Energy, a global technology leader driving a sustainable energy future for all. Key Responsibilities: - Perform duties assigned by the Placeholder department - Collaborate with team members on various projects - Contribute towards achieving sustainable energy goals Qualification Required: - Bachelor's degree in relevant field - Strong communication and teamwork skills - Prior experience in the energy industry is a plus,

Role Overview: As a TAS Client Service Specialist at Deutsche Bank in Mumbai, India, you will be a critical component of the end-to-end service delivery to clients on a day-to-day basis, ensuring all requirements are met accurately and timely. You will have extensive interaction across the transaction value chain, supporting the administration of structured and non-structured debt issuances in accordance with contractual terms. Key Responsibilities: - Support the Corporate Trust APAC business across a portfolio of products and services, including Debt Capital Markets bonds and program debt, liability management, project finance, and escrows - Ensure timely completion of client and deal management system records for record-keeping, document handling, and revenue management, maintaining data accuracy at all times - Interact with deal parties, such as swap counterparties and investors as necessary - Collaborate with operations teams to support all debt servicing requirements, including query management and resolution - Escalate client or operational problems to team leaders or department heads promptly - Provide support to team members, team leaders, and department heads as necessary - Perform any other duties or ad-hoc projects as required Qualifications Required: - Relevant experience in a similar role in investment banking or corporate banking administration - Good understanding of the global financial services industry, Fixed income, and Debt Capital Markets - Familiarity with debt capital markets transaction documentation is advantageous but not essential - Basic accounting knowledge and/or strong reconciliation skills - Experience in interacting widely through a financial services organization - Ability to work under pressure, handle multiple priorities, and work effectively as part of a team or individually - Fluent written and spoken English is essential Additional Company Details: Deutsche Bank's Corporate Bank (CB) is a market leader in cash management, trade finance, lending, securities services, and Trust & Agency Services. With a focus on treasurers, finance departments of corporate and commercial clients, and financial institutions globally, the bank offers integrated solutions. The Trust and Agency Services team at Deutsche Bank is recognized for providing administrative and fiduciary services to global debt and equities markets, supporting structures ranging from simple to complex. For more information, please visit Deutsche Bank's company website: [Deutsche Bank Company Website](https://www.db.com/company/company.htm),

Role Overview: As a Regional Client Services Specialist, your role within the organization will focus on providing superior client support and services across multiple locations within the assigned region. Your main goal will be to ensure client satisfaction by actively engaging with clients, understanding their needs, and providing tailored solutions. You will serve as a critical point of contact for clients, working to resolve any issues while maintaining a professional demeanor. Your proactive approach and strong communication skills will be key to succeeding in this dynamic and rewarding position. Key Responsibilities: - Develop and maintain strong relationships with clients in the assigned region. - Serve as the primary point of contact for client inquiries and service requests. - Identify client needs and offer suitable solutions or services to meet these needs. - Collaborate with internal teams to ensure timely and effective delivery of services. - Conduct regular client visits to enhance relationships and address any issues onsite. - Prepare and deliver client reports, summarizing activities, achievements, and future plans. - Monitor client feedback and suggest improvements to enhance client satisfaction. - Coordinate and participate in client meetings, presentations, and service demonstrations. - Maintain comprehensive client records and document all interactions accurately. - Stay updated on industry trends and advancements to offer informed client interactions. - Assist in the execution of regional client service strategies and plans. - Provide training and support to clients regarding new products or services. Qualifications Required: - Bachelor's degree in Business, Marketing, or related field preferred. - Minimum of 3 years of experience in client services or customer support roles. - Strong interpersonal and communication skills, both verbal and written. - Ability to effectively manage multiple client accounts and projects concurrently. - Willingness to travel within the region to meet clients and conduct visits. - Proficient in using CRM software and other client management tools. - Demonstrated problem-solving skills with a client-focused approach. - Ability to work independently and as part of a regional team. Additional Details: The company, TALENTMATE Portal, aims to simplify the process of searching, interviewing, and hiring for professionals by bringing together all the requisites under one roof. Whether you are looking for your next job opportunity or potential employers, the company is dedicated to providing a helping hand in your professional journey.,

Role Overview: You will be a full-time Customer Service Specialist based in New Delhi, responsible for handling customer support inquiries, ensuring customer satisfaction, maintaining phone etiquette, and enhancing customer experience. Your daily tasks will include responding to customer queries via phone, email, and in-person, resolving customer issues promptly and professionally, and documenting customer interactions and feedback. Key Responsibilities: - Respond to customer queries through phone, email, and in-person channels - Resolve customer issues in a timely and professional manner - Maintain phone etiquette while communicating with customers - Document customer interactions and feedback to improve service - Ensure customer satisfaction and enhance their overall experience Qualifications Required: - Customer Support and Customer Service skills - Customer Satisfaction and Customer Experience skills - Proficiency in Phone Etiquette - Excellent interpersonal and communication skills - Ability to handle multiple tasks and prioritize effectively - Experience with CRM software is a plus - Bachelor's degree or equivalent in a related field,

As an experienced Azure Bot & AI Services Specialist, you will be responsible for implementing and managing various Microsoft Azure services including Microsoft Bot Framework, Azure Bot Service, Azure OpenAI Service, and Azure Cognitive Services. Your role will involve developing and deploying bots, integrating AI services to enhance bot functionality, and designing AI-powered solutions using Azure AI Search. You will collaborate with cross-functional teams to seamlessly integrate AI-driven services into business systems and ensure the smooth operation of bots and AI services. Key Responsibilities: - Develop and deploy bots using Microsoft Bot Framework and Azure Bot Service. - Integrate Azure OpenAI Service and Azure Cognitive Services (CLU, Custom QNA, Document Intelligence) to enhance bot functionality. - Design and implement AI-powered solutions using Azure AI Search and related technologies. - Work closely with cross-functional teams to integrate AI-driven services into business systems. - Troubleshoot, optimize, and maintain bots and AI services to ensure smooth and effective operation. Required Skills & Experience: - Strong hands-on experience with Microsoft Bot Framework, Azure Bot Service, and Azure OpenAI Service. - Expertise in Azure Cognitive Services including CLU, Custom QNA, and Document Intelligence. - Experience with Azure AI Search and related technologies. - Good understanding of cloud-based architecture and services. - Strong problem-solving, analytical, and troubleshooting skills. Good To Have: - Experience in GenAI projects or similar AI initiatives. This role requires 2 - 4 years of experience and is based in Trivandrum.,

As a customer-focused Support Services Specialist, your main responsibility will be to provide high-quality post-sales client support, ensuring a positive client experience. You will handle incoming client support requests, troubleshoot issues within the software, and effectively communicate with customers to resolve their concerns. - Function as a subject matter expert in our systems functionality and troubleshoot issues to accurately identify root causes. - Manage support cases in the Customer Relationship Manager (CRM), triage inbound support-related inquiries, and prioritize and escalate tickets as needed to ensure service level agreements are met. - Collaborate with other support team members to resolve complex issues and act as a customer advocate to educate customers on system tools and increase utilization. - Maintain departmental standards for quality and satisfaction metrics. To excel in this role, you should possess: - Strong verbal and written communication skills - Attention to detail and a customer service orientation with a problem-solving mindset - Ability to work independently as well as part of a team - Strong organizational and time-management abilities - Willingness to learn and work with CRM and ticketing systems - Familiarity with service request or ticketing systems will be considered an advantage.,

You will be joining Lumisha LLC as a Customer Service Specialist based in Kolkata, West Bengal. Your main responsibilities will include delivering exceptional customer support, ensuring customer satisfaction, managing phone and email communications, and improving the overall customer experience. Your role will involve addressing client inquiries, resolving issues promptly, and cultivating positive relationships with customers. - Possess strong customer service, customer support, and customer satisfaction skills - Proficiency in chat and email communication - Ability to enhance and oversee customer experiences - Excellent problem-solving capabilities and attention to detail - Effective interpersonal and communication skills - Capacity to work well independently and as part of a team - Prior experience in the customer service field would be advantageous - High school diploma or equivalent is required - Additional qualifications in customer relations would be a bonus.,

Job Description: As an ideal candidate for this position, you will enjoy engaging in conversations with people and taking the initiative to resolve any issues they may have. Your role will involve nurturing customer relationships and transforming them into enthusiastic advocates of the product or service. Key Responsibilities: - Communicate effectively with customers through phone calls, emails, and chat interactions - Offer well-informed responses to inquiries regarding product details, pricing, and availability - Collaborate with internal teams to fulfill customer requirements - Perform data entry tasks on various platforms to maintain records accurately Qualifications: - Possess 1 to 3 years of relevant work experience - Demonstrate exceptional phone etiquette along with strong verbal, written, and interpersonal communication skills - Capable of handling multiple tasks simultaneously while maintaining organization and prioritization in work assignments Please contact Dhriti at 8527282112 if you are interested in this opportunity.,