125 System Center Jobs in Navi Mumbai

Role Overview: You will be managing a Supply chain team responsible for delivering various Supply Chain initiatives, with a focus on delivery assurance, exception management, and inventory management. Your role will involve working closely with the client to understand their supply chain goals, aligning business requirements with systems and process solutions, and providing analytics knowledge and support to the business process lead. Additionally, you will be responsible for providing root cause analysis and what-if analysis in the domains of PO placements, On-Time delivery, Inventory Planning, and Exception Management. Your accountability will be to manage the Supply Chain and provide insights to increase efficiency, reduce waste, and facilitate greater profits. This includes managing the flow of goods and services, transforming raw materials into final products, and administering business processes related to orders for goods or services, from order creation to order fulfillment, financial settlement, and activation of billing. Key Responsibilities: - Manage a Supply chain team focused on delivering Supply Chain initiatives - Work closely with clients to understand supply chain goals and align business requirements with solutions - Provide analytics knowledge and support to the business process lead - Conduct root cause analysis and what-if analysis in various domains of Supply Chain - Administer business processes related to orders for goods or services - Assess, design, build, and implement best practices on process, organization, and technology - Manage order creation, order fulfillment, financial settlement, inventory availability, accuracy, fulfillment, and billing activation Qualifications Required: - Any Graduation - 10 to 14 years of experience Additional Company Details: Accenture is a global professional services company with leading capabilities in digital, cloud, and security. With unmatched experience and specialized skills across more than 40 industries, Accenture offers Strategy and Consulting, Technology and Operations services, all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With a team of 699,000 people serving clients in over 120 countries, Accenture embraces change to create value and shared success for clients, people, shareholders, partners, and communities. Visit www.accenture.com for more information.,

As a candidate for the Information Security role in the field of computer science or IT, you will be responsible for the following key responsibilities: - Conduct internal / third-party Security (SSDLC) Risk Assessments on business-critical assets and processes. - Coordinate with project teams to ensure the security framework is enforced in all phases of SSDLC. - Prepare security effectiveness reports for management. - Test the applications/systems for SSDLC framework compliance to RBI / ReBIT Information Security practices. - Ensure new applications are inducted into the Data center after conducting SSDLC assessments. - Follow up on closure of identified gaps and escalate when necessary. - Define and enhance application security requirements and standards designed for agile development methods leveraging traditional application architectures. - Assist the DevSecOPs team in creating secure predictable CI/CD pipeline processes and enabling application teams to develop new capabilities securely. In addition to the responsibilities, the qualifications required for this role include: - 6+ years of Information Security background. - 4+ years of experience in Software Development Lifecycle and Security reviews in project lifecycle. - Experience in evaluating the control environment through Architecture, Software Design reviews, and Threat Modelling. - Hands-on experience in Static Application Security Testing and Dynamic Application Security Testing. - Experience in standardizing application security tools and methodology. - Familiarity with best practices of OWASP, SANS Institute, ISACA, GAO, FISCAM, NSA, NIST, Internet Engineering Task Force (IETF). - Development of a detailed security framework to be followed by developers in every step of the software development lifecycle. - Experience in software/application analysis tools like SAST, DAST, SCA, IAST, RASP, threat modeling, etc. The company operates in the Information Technology industry. No additional company details were provided in the job description.,

As a Supply Chain Plan& Analytics Associate at Accenture, you will be aligned with the Supply Chain and Operations vertical. Your role will involve supporting the system of organizations, people, activities, information, and resources involved in moving a product or service from supplier to customer. Specifically, you will be part of the Supply Chain Planning Team responsible for end-to-end supply planning and execution. Your responsibilities will include specifying the placement of stocked goods in Inventory Management across different locations within a facility or supply network to ensure the smooth flow of production and materials stock. Additionally, you will assess, design, build, and implement best practices for Supply Planning capabilities, including Inventory Planning/Optimization, Materials Requirements Planning, Distribution Requirements Planning, Supplier Collaboration, and Supply Planning within Integrated Planning. **Key Responsibilities:** - Solving routine problems using precedent and guidelines - Interacting within your team and with your direct supervisor - Receiving detailed to moderate instructions for daily tasks and new assignments - Making decisions that impact your own work - Contributing individually as part of a team with a focused scope of work - Adhering to a predetermined level of instruction - Working in rotational shifts may be required **Qualifications Required:** - Any Graduation At Accenture, a global professional services company, with expertise in digital, cloud, and security across more than 40 industries, you will join a team of 699,000 professionals dedicated to delivering technology-driven solutions. Accenture focuses on Strategy and Consulting, Technology and Operations services, powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Embracing change, Accenture creates value and fosters shared success for clients, employees, shareholders, partners, and communities worldwide. Visit www.accenture.com for more information.,

Job Title: Tele Marketing Executive Job Role & Responsibilities: Handle outbound/inbound calls to pitch products and services to customers Understand customer requirements and provide suitable product recommendations Achieve daily and monthly sales targets through effective communication Maintain customer records and update CRM systems Build strong relationships with customers to ensure repeat business Why Join Us: Excellent growth opportunities for freshers & experienced telesales professionals Supportive work environment with career development programs Opportunity to work with a leading brand in a customer-focused role  

Role Overview: As a Customer Support Specialist, you will utilize your excellent communication skills to empathize, pacify, and handle irate customers effectively. You will need to possess technical knowledge in troubleshooting base operating system issues and be enthusiastic about learning new technologies. Key Responsibilities: - Troubleshooting various issues related to Windows, Outlook, Teams, Citrix, VDI, VPN, Security Applications, etc. over remote support. - Answering incoming calls and responding to customer emails promptly. - Managing and resolving customer complaints. - Identifying and escalating issues to supervisors when necessary. - Providing product and service information to customers. - Researching required information using available resources and offering solutions to customers. - Researching, identifying, and resolving customer complaints with the help of applicable software. - Routing calls and tickets to appropriate resources and domains that can best support the user. - Documenting all call information according to standard operating procedures. - Recognizing, documenting, and alerting the management team of trends in customer calls. - Creating Standard Operating Procedures (SOPs) for new issues and resolutions. - Completing call logs and reports accurately. Qualifications Required: - Excellent communication skills. - Technical knowledge in troubleshooting base operating system issues. - Ability to learn new technologies enthusiastically. (Note: No additional details about the company were provided in the job description.),

Voice process Job Description Job Title: Customer Service Executive (Voice Process)Department: Customer Service/SupportWork Mode: On-site (Typically)Type: Full-Time Job Summary: A Customer Service Executive in a Voice Process is the primary voice of the company to its customers. This role is responsible for handling inbound and outbound calls to resolve customer queries, provide information, and ensure a positive customer experience. The ideal candidate must have excellent verbal communication skills and the ability to handle customer emotions effectively. Key Responsibilities: Handle inbound and outbound customer calls in a professional and timely manner. Resolve customer queries related to billing, product information, service issues, and account management. Listen attentively to customer needs and provide accurate and relevant solutions. Follow communication scripts and guidelines while personalizing the interaction. Document all call information and customer interactions according to standard operating procedures (SOP). Identify and escalate complex issues to the relevant department or senior team member. Meet or exceed key performance indicators (KPIs) such as Average Handle Time (AHT), First Call Resolution (FCR), and Customer Satisfaction (CSAT) scores. Upsell or cross-sell products/services where appropriate. Required Skills & Qualifications: Excellent verbal communication skills in English, Hindi and [Regional Language]. Pleasant and clear voice with a neutral accent. Active listening and problem-solving abilities. Basic computer navigation skills and proficiency with MS Office. Ability to handle stressful situations and irate customers with empathy and patience. Graduation from a recognized university is typically required. Willingness to work in rotational shifts, including night shifts and weekends. Tools & Software Used: CRM Software (e.g., Salesforce, Zendesk) Auto-Dialer/Predictive Dialer Systems Call Recording and Monitoring Systems Internal Knowledge Base and Ticketing Systems Non-Voice Process Job Description Job Title: Customer Support Executive (Non-Voice Process)Department: Customer Service/SupportWork Mode: On-site or Hybrid (Often)Type: Full-Time Job Summary: A Customer Support Executive in a Non-Voice Process provides customer service and support primarily through digital channels. This role focuses on written communication to resolve customer issues, process requests, and manage transactions efficiently. The ideal candidate must have strong written communication skills and attention to detail. Key Responsibilities: Handle customer queries and issues through email, live chat, and social media. Process customer requests such as order placements, cancellations, returns, and account updates. Respond to customer tickets in a timely manner as per defined SLAs (Service Level Agreements). Maintain accurate records of all interactions and transactions in the system. Identify recurring issues and report them to the team lead for process improvement. Verify and process data as per client requirements (in data-intensive roles). Follow up with customers to ensure their issues have been resolved satisfactorily. Adhere to quality standards and metrics like Email Response Time, Ticket Resolution Time, and Accuracy. Required Skills & Qualifications: Excellent written communication skills in English (grammar, spelling, and tone). Fast and accurate typing speed (e.g., 35-40 WPM). Strong reading comprehension and attention to detail. Ability to work independently with minimal supervision. Basic to intermediate knowledge of MS Office, especially Excel and Word. Graduation from a recognized university. Ability to work in a fixed-shift pattern (shifts are usually more stable than in voice processes). Tools & Software Used: Ticketing Systems (e.g., Freshdesk, Jira Service Management) Live Chat Software (e.g., LiveChat, Intercom) Email Management Platforms Internal Database and Process Management Tools

Role Overview: As a member of the Marketing Team, your role will involve supporting all marketing related activities. This includes making outbound calls to customers for sales enquiries and lead generation. You will also be responsible for handling inbound calls from customers and ensuring that leads are passed on to the Marketing Team for conversion. Additionally, you will need to follow up with the sales team and clients regarding appointments. It is important to maintain daily records and Management Information System (MIS) for effective tracking and reporting. Key Responsibilities: - Support Marketing Team with all marketing related activities - Make outbound calls to customers for sales enquiries and lead generation - Handle inbound calls from customers and pass on leads to Marketing Team - Follow up with sales team and clients regarding appointments - Maintain daily records and MIS for effective tracking and reporting Qualifications Required: - Strong communication skills - Ability to multi-task and prioritize - Previous experience in a similar role would be advantageous,

Role Overview: As a VAPT Senior Manager, your responsibilities include conducting internal and third-party Ethical Hacking, Vulnerability Assessment, Penetration Testing, and Red Team assessments on critical business assets and processes. You will need to coordinate with external ethical hacking and penetration testing teams for RBI projects. It is essential to liaise with the security intelligence framework to stay informed about the latest threats and vulnerabilities. Your duties also involve preparing security effectiveness reports for management and ensuring applications/systems comply with RBI/ReBIT Information Security practices. You must oversee the induction of new applications into the data center only after conducting penetration testing and vulnerability assessment. Prioritizing security vulnerabilities based on business impact, updating the Security operations team, and monitoring the closure of identified gaps are integral parts of your role. Additionally, you will play a key role in determining relevant metrics for measuring security effectiveness and selecting appropriate algorithms for quantification. Key Responsibilities: - Conduct internal and third-party Ethical Hacking, Vulnerability Assessment, Penetration Testing, and Red Team assessment - Coordinate with external ethical hacking and penetration testing teams for RBI projects - Liaise with the security intelligence framework to obtain the latest threats and vulnerabilities - Prepare security effectiveness reports for management - Test applications/systems for compliance with RBI/ReBIT Information Security practices - Ensure new applications are inducted into the data center after conducting penetration testing and vulnerability assessment - Prioritize security vulnerabilities based on business impact and update the Security operations team - Follow up on the closure of identified gaps and escalate when necessary - Decide on the most relevant metrics for measuring security effectiveness and determine the requisite algorithms for quantification Qualifications Required: - University degree in the field of computer science or IT - 8+ years of Information Security background - 5+ years of Penetration testing, Red teaming, or vulnerability assessment experience - Hands-on experience with black-box and grey-box penetration testing on platforms like .Net, Java, etc. - Hands-on experience in mobile testing of Android and iOS - Familiarity with OWASP, SANS Institute, ISACA, GAO, FISCAM, NSA, NIST, IETF best practices - Experience in project management - CISSP certification - CEH, OSCP, OSCE, or GPEN certification Please note that the work location for this full-time position is in person.,

Responsibilities Manage and resolve customer inquiries and issues via phone, email, and chat in a timely and professional manner.Provide exceptional customer service by understanding customer needs and offering appropriate solutions.Document customer interactions and maintain accurate records in the CRM system.Collaborate with team members to improve customer service processes and enhance customer satisfaction.Identify trends in customer inquiries and provide feedback to management for continuous improvement.Train and mentor junior customer service representatives as needed. Skills and Qualifications1-6 years of experience in customer service or related field.Excellent communication skills in English (verbal and written).Strong problem-solving skills and the ability to think critically under pressure.Proficiency in using customer service software and CRM systems.Ability to work independently as well as part of a team.Strong organizational skills and attention to detail.Empathy and patience when dealing with customer concerns.

Customer Support - International Voice/Non Voice  US Shift  Mumbai  2+ years of experience  Excellent communication Banking Domain mandatory  Immediate joiners  Interview Process - 1st round telephonic , 2nd walk in if selected   Required Skills & Qualifications: Minimum 2+ years of experience in an international voice/Non voice support role. Prior experience in Banking / Financial Services is highly preferred. Excellent communication skills (verbal and written) in English. Strong problem-solving and customer-handling skills. Ability to work in rotational shifts and fast-paced environments. Basic knowledge of banking processes such as KYC, transactions, cards, and digital banking tools. Proficiency with CRM tools and call-handling systems.

As an Associate Vice President (WFM, MIS & Automation) in the Business Excellence department at our Airoli, Navi office, you will be responsible for architecting and driving resource planning, advanced analytics, reporting, and automation excellence across our BPO operations. Your role will involve the following key responsibilities: - **Workforce Management & Planning** - Design scalable structures and frameworks for resource planning, capacity management, and MIS processes. - Lead and manage the complete Resource Planning function, including forecasting, scheduling, and staffing optimization. - Develop strategic WFM and capacity planning models to respond rapidly to changing business needs. - **Technology, Innovation & Automation** - Drive a culture of technology adoption and innovation in WFM and MIS solutions. - Identify and implement automation opportunities to streamline processes and improve decision accuracy. - Champion digital toolsets and analytics platforms for data-driven workforce management. - **Capacity Planning & Adaptive Execution** - Lead effective capacity planning practices and ensure optimal resource allocation. - Collaborate across functions to scale workforce plans for variable demand. - Maintain high standards of governance and communication with stakeholders. - **MIS Governance & Reporting** - Develop best-in-class MIS frameworks for operational reporting. - Enhance performance dashboards and data visualization for senior leadership. - **Performance Management & Team Development** - Mentor and develop WFM and MIS teams aligned with organizational goals. - Ensure alignment of service operations with key objectives. - **Continuous Improvement** - Drive improvements in scheduling efficiency, forecast precision, and operational agility. - Support procedural reviews and staffing forecast adjustments with cross-functional teams. **Skillset Requirements:** - 15+ years" experience in Workforce Management, Resource Planning, or Demand-Supply Management. - Strong technology and innovation orientation with hands-on experience in automation and advanced analytics. - Excellent communication, analytical thinking, and strategic leadership abilities. - Robust understanding of statistical models, AI/ML-based forecasting, and new-generation WFM technologies. - Proven experience in building and governing MIS reporting frameworks and automation systems. This position requires a transformational leader with expertise in scalable workforce management frameworks, innovation-driven problem solving, and adaptive capacity planning. If you possess the mentioned skillset and experience, we encourage you to apply for this role.,

As a Sr. Ticketing Executive/Travel Consultant, you will play a key role in managing travel bookings, ensuring compliance with airline policies, and providing high-quality customer support. The ideal candidate for this role will have a strong command of GDS platforms and a proactive approach to resolving complex travel queries. - Manage international and domestic ticketing through Sabre and Amadeus systems. - Handle ADM, exchanges, refunds, and reissuances accurately and efficiently. - Ensure all bookings comply with airline and company policies. - Provide prompt and professional customer service to clients and partners. - Coordinate with internal departments for smooth travel operations. - Monitor and maintain data accuracy in booking and reporting systems. - Support quality control checks and assist with audit-related requirements. Qualifications Required: - Minimum 6 months of experience in the travel or airline domain (corporate or agency). - Proficiency in Sabre or Amadeus GDS platforms (hands-on ticketing experience mandatory). - Excellent communication and interpersonal skills. - Strong attention to detail with the ability to multitask in a fast-paced environment. - Knowledge of ADM processes, reissues, and fare rules. - Comfortable with assessments: SHL (Svar & Writex) and GDS skill evaluation. If you decide to join us, you will have the opportunity to work with global clients and travel partners in a collaborative, supportive, and growth-focused work culture. Additionally, you will have access to training and upskilling opportunities in advanced GDS systems. We offer a competitive salary based on experience and expertise. Feel free to reach out to us at 8271273330 if you have any doubts or queries. As a Sr. Ticketing Executive/Travel Consultant, you will play a key role in managing travel bookings, ensuring compliance with airline policies, and providing high-quality customer support. The ideal candidate for this role will have a strong command of GDS platforms and a proactive approach to resolving complex travel queries. - Manage international and domestic ticketing through Sabre and Amadeus systems. - Handle ADM, exchanges, refunds, and reissuances accurately and efficiently. - Ensure all bookings comply with airline and company policies. - Provide prompt and professional customer service to clients and partners. - Coordinate with internal departments for smooth travel operations. - Monitor and maintain data accuracy in booking and reporting systems. - Support quality control checks and assist with audit-related requirements. Qualifications Required: - Minimum 6 months of experience in the travel or airline domain (corporate or agency). - Proficiency in Sabre or Amadeus GDS platforms (hands-on ticketing experience mandatory). - Excellent communication and interpersonal skills. - Strong attention to detail with the ability to multitask in a fast-paced environment. - Knowledge of ADM processes, reissues, and fare rules. - Comfortable with assessments: SHL (Svar & Writex) and GDS skill evaluation. If you decide to join us, you will have the opportunity to work with global clients and travel partners in a collaborative, supportive, and growth-focused work culture. Additionally, you will have access to training and upskilling opportunities in advanced GDS systems. We offer a competitive salary based on experience and expertise. Feel free to reach out to us at 8271273330 if you have any doubts or queries.

DescriptionWe are seeking a Senior Customer Service Representative to join our team in India. The ideal candidate will have 1-6 years of experience in customer service and a passion for delivering outstanding service to our customers. Responsibilities Provide exceptional customer service by responding to inquiries via phone, email, and chat. Resolve customer issues in a timely and efficient manner while maintaining a positive attitude. Document customer interactions and feedback accurately in the CRM system. Work collaboratively with team members to improve customer service processes and share best practices. Assist in training and mentoring junior customer service representatives. Analyze customer feedback and identify trends to suggest improvements in services or products. Skills and Qualifications 1-6 years of experience in customer service or a related field. Strong verbal and written communication skills in English. Proficiency in using CRM software and Microsoft Office Suite. Ability to handle difficult situations and manage customer expectations effectively. Strong problem-solving skills and attention to detail. Ability to work in a fast-paced environment and adapt to changes quickly. Excellent interpersonal skills and a team-oriented mindset.

You are an Inside Sales Representative (ISR) joining the team to actively prospect, qualify, and close sales deals over the phone or through virtual channels. Your role is crucial in revenue growth and overall sales team success. - **Lead Generation:** - Identify and generate new sales opportunities through outbound calls, emails, and other prospecting methods. - Research and target potential clients to build a robust sales pipeline. - **Prospecting and Qualification:** - Engage with leads to understand their needs, assess their potential as customers, and qualify them for further sales engagement. - Effectively communicate product features, benefits, and value propositions. - **Sales Presentations:** - Conduct virtual or phone-based presentations showcasing products/services and addressing customers" questions. - Tailor sales pitches to align with each prospect's needs and interests. - **Relationship Building:** - Build strong relationships with prospects, understand their challenges, and position offerings as solutions. - Collaborate with internal teams for a seamless customer experience. - **Closing Deals:** - Work towards exceeding sales targets and quotas. - Negotiate terms, create proposals, and close deals to meet revenue goals. - **Sales Reporting and Documentation:** - Maintain accurate records of customer interactions, sales activities, and deal progress in the CRM system. - Provide regular reports on sales metrics, pipeline status, and revenue forecasts. - **Market Intelligence:** - Stay informed about industry trends, competitor activities, and market dynamics. - Share insights with the sales team to enhance competitiveness. - **Customer Follow-up:** - Conduct post-sale follow-ups for customer satisfaction and identify upselling or cross-selling opportunities. **Qualifications Required:** - Experience: 2-3 years in sales. - Skills: Lead generation, prospecting, sales presentations, relationship building, closing deals, sales reporting, market intelligence, customer follow-up. This is a full-time, permanent position located in Belapur, Navi Mumbai. The job involves day shift with fixed hours. English language proficiency is preferred. The company provides health insurance benefits.,

Job Description: Telesales & Admin Executive Location: Mumbai, Bangalore, Delhi-NCR, Chennai, Hyderabad / Work from Home.Job Type: Full-TimeDepartment: Sales & OperationsIndustry: IT/ITES, BFSI, EdTech, Manufacturing, E-commerce, Real Estate.   We are looking for a multi-talented Telesales & Admin Executive to manage outbound/inbound sales calls and provide comprehensive administrative support. This is a dual-role perfect for an organized, energetic, and communicative professional who enjoys variety and wants to understand both the commercial and operational aspects of a business. The ideal candidate will be a self-starter comfortable in the fast-paced Indian business environment. Key Responsibilities Telesales & Customer Engagement (Approx. 60-70% of time) Outbound/Inbound Calls: Make outbound calls to a generated lead database and handle incoming customer inquiries. Sales Pitch & Conversion: Effectively communicate the product/service value proposition, handle objections, and close sales to achieve weekly/monthly targets. Lead Management: Qualify new leads, maintain a healthy sales pipeline, and conduct systematic follow-ups. Customer Relationship Management: Build and maintain positive relationships with customers over the phone. Data Entry in CRM: Accurately log all call details, customer interactions, and sales orders in the company's CRM or sales tracking system. Market Feedback: Report customer feedback, market trends, and common objections to the management team. Administrative Support (Approx. 30-40% of time) Documentation & Data Management: Prepare and maintain sales reports, invoices, quotations, and other business documents in MS Word/Excel. Customer Support: Handle basic customer queries via email and phone related to order status, invoices, etc. Vendor & Client Coordination: Liaise with vendors (e.g., for couriers, office supplies) and assist in client communication as needed. Office Management: Manage incoming and outgoing calls, emails, and correspondence. Maintain a tidy and organized office environment (if working on-site). Inventory & Logistics Support: Assist in maintaining inventory records and coordinating with logistics partners for dispatches. Team Support: Provide general administrative support to the management and sales team, including scheduling meetings, managing calendars, and preparing presentation materials. Required Skills & Qualifications Education: Minimum graduation (Bachelor's degree) in any discipline. Experience: 1 - 3 years of experience in a telesales, customer service, or admin executive role. Freshers with exceptional communication and organizational skills may be considered. Language Skills: Excellent verbal and written communication skills in English and Hindi. Preferred: Proficiency in a regional language (e.g., Tamil, Telugu, Marathi, Kannada, Bengali, Punjabi) is a strong advantage. Technical Skills: Strong proficiency in MS Office (Word, Excel, PowerPoint). Typing speed of at least 25-30 WPM. Basic understanding of CRM software is a plus.  

Job Title:Customer Service Executive International Voice ProcessLocation MUMBAISalary Range: 25,000- 40,000 per monthWork Mode:Work from OfficeShift: Rotational US & Australian Night ShiftsWeek Offs: Rotational 2 days off per week About the Role:We are hiring experienced Customer Service Executives for our International Voice Process. The ideal candidate will have prior experience in handling global customers, delivering excellent service, and ensuring first-contact resolution. Key Responsibilities:Handle inbound/outbound calls for international customers (US/Australia).Resolve queries, provide accurate information, and ensure customer satisfaction.Maintain professionalism and empathy in all customer interactions.Update and manage customer records in the system.Meet performance targets related to quality, productivity, and customer satisfaction.Adhere to process guidelines, company policies, and compliance standards. Requirements:6-12 months of international voice process experience is mandatory.Excellent verbal communication skills in English.Strong problem-solving, active listening, and interpersonal skills.Flexibility to work in rotational US/Australian night shifts.Rotational 2 week offs.Immediate joiners preferred. Perks & Benefits:Salary up to 40K + performance-based incentives.Career growth and learning opportunities.Work in a dynamic and supportive environment. How to Apply:Send your CV- vibrantzzmahek@gmail.com phn/ whatsapp.no 8433968792  

  Handle inbound and outbound customer calls professionally and efficiently. Resolve customer queries, complaints, and requests within defined timelines. Provide accurate information about products, services, or company policies. Maintain a positive and empathetic attitude while interacting with customers. Escalate complex issues to the appropriate department when required. Document customer interactions, feedback, and resolutions in the system. Meet performance metrics such as call quality, response time, and customer satisfaction. Follow communication scripts and company procedures consistently. Collaborate with team members to achieve process goals and improve service quality. Stay updated on product knowledge and process changes to ensure accurate support.  Job location: Airoli  

As a Helpdesk Executive/CRE at Ulwe, Navi Mumbai, your main role will involve providing help desk services in the aviation industry. Your responsibilities will include: - Logging all service complaints related to buildings/terminals and forwarding them to respective teams for resolution within the agreed response time. - Ensuring clearance of all priority complaints according to standards. - Adhering to response times as per the agreed service level agreements. - Generating daily complaint log sheets through CMMS with unique numbers for easy tracking. - Attending to emergency calls and complaints promptly, escalating to Key Account Manager and NMIAL officials. - Updating contact numbers of key positions and escalation matrix biannually. - Intimating concerned individuals about equipment breakdowns and logging them in the AVIVO system. - Supervising preventative maintenance of personal security equipment and documenting related reports. Additionally, the ideal candidate for this position should possess: - Minimum graduation qualification - Minimum 2 years of experience in CRE profile or helpdesk role in the residential or hotel industry - Ability to work 9-hour shifts with 6 days working and rotational shifts In terms of communication, you should have excellent written and verbal skills to interact effectively with clients and internal teams. You will also be responsible for monitoring client/customer issues related to the engineering department and preparing regular reports on client activity. Technical proficiency with AVIVO software and Microsoft Office Suite is often required. For any further information, you can reach out to Nandini Bhitale at 9137841023 or email at Nandini.Bhitale@ocs.co.uk. Regards, Nandini Bhitale,

Role Overview: As an HR Operations Executive at our company, you will play a crucial role in handling HR-related employee queries primarily through email support. Your main responsibility will be to ensure smooth HR operations and provide excellent service to our employees. You should have 2 to 5 years of experience in HR support to excel in this role. Key Responsibilities: - Respond to employee inquiries related to HR policies, procedures, and benefits via email in a timely and professional manner. - Maintain a high level of customer service and ensure employee satisfaction. - Champion and lead building/implementing ticketing to streamline the process. - Track and manage HR-related queries, ensuring all issues are resolved efficiently. - Escalate complex queries to the appropriate HR team members when necessary and drive closure. - Maintain accurate records of employee interactions and resolutions in the HR system. - Assist in the creation and updating of HR documentation, FAQs, and knowledge base articles. - Participate in HR projects and initiatives aimed at improving employee experience. - Generate reports on common employee queries and feedback to identify trends and areas for improvement and share dashboards with HR team. - Provide insights to HR and HR Operations for process enhancements. Qualification Required: - Bachelors degree in human resources, Business Administration, or a related field would be preferred. - 2 to 5 years of experience in HR operations or HR support roles working on email/chat/call support. - Strong written communication skills with a focus on clarity and professionalism. - Proficiency in HR software and Microsoft Office Suite. - Ability to handle sensitive information with confidentiality and integrity. - Excellent problem-solving skills and attention to detail. Note: No additional details of the company were mentioned in the provided Job Description.,

Job Title: Sales / Customer Support Executive (Freshers) Location: Mumbai Experience: 01 Year (Freshers Welcome) Employment Type: Full-time | Work from Office About the Role We are looking for enthusiastic and confident freshers who have excellent communication skills and are eager to start their career in Sales or Customer Support. If you enjoy talking to people, building relationships, and helping customers with the right solutions this role is perfect for you! Key Responsibilities Engage with potential or existing customers via calls, emails, or chat. Understand customer requirements and provide appropriate solutions or product information. Maintain a positive and professional attitude during all interactions. Work towards achieving daily/weekly targets (sales or support metrics). Record customer information accurately in the system. Collaborate with internal teams to ensure smooth customer experience. Who Can Apply Fresh graduates (any stream) with strong communication and interpersonal skills. Passionate about building a career in Sales, Customer Service, or Client Relations. Comfortable working in a target-driven and fast-paced environment. Basic knowledge of computers, CRM tools, or MS Office is an added advantage. What We Offer Attractive fixed salary + performance-based incentives. Training and mentorship from experienced professionals. Opportunity for career growth and fast promotions based on performance. A dynamic and friendly work culture in the heart of Mumbai. Qualifications Education: Any Graduate (B.Com, BBA, B.Sc, BA, B.Tech, etc.) Experience: 01 year (Freshers can apply) Language: Fluent in English; proficiency in Hindi or regional languages is a plus.