program-delivery-manager-jobs-in-nashik, Nashik

9 Program Delivery Manager Jobs nearby Nashik

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posted 1 week ago
experience5 to 9 Yrs
Salary7 - 16 LPA
location
Nashik, Maharashtra
skills
  • tna
  • training need analysis
  • specialist
Job Description
Job ID: ITC/-S/20251030/24776 Role: L&D Specialist Location: Malegaon Status: Open   Role Overview The L&D Specialist will drive learning and development initiatives by identifying skill gaps, designing training programs, and enhancing employee capability across the organization. The role focuses on strategic training planning, soft skills development, and fostering a culture of continuous learning. Key Responsibilities Conduct Training Need Analysis (TNA) to identify skill and competency gaps. Align training programs with business goals and department requirements. Design, develop, and deliver targeted training programs. Manage and support industry certification programs. Conduct soft skills and behavioral training sessions. Evaluate training effectiveness using structured evaluation models. Handle training logistics, scheduling, and coordination. Promote continuous learning and employee development initiatives. Create professional training content and presentations (PPT skills). Required Skills Training Need Analysis Training Program Design & Delivery Soft Skills Training Strong Communication Skills PPT / Presentation Skills Qualification MBA (preferably in HR, L&D, or related fields) Experience Required 5 to 9 years in Learning & Development or training roles Salary Range 7,00,000 - 16,00,000
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posted 1 week ago
experience0 to 3 Yrs
location
Nashik, Maharashtra
skills
  • Networking
  • Data Analysis
  • MS Office
  • MS Word
  • MS Excel
  • MS PowerPoint
  • Superior Organizational Skills
  • Business Instincts
  • Mathematics Skills
  • Negotiating
  • Financial Analysis Skills
  • Understanding of Supply Chain Management Procedures
  • Logistics Skills
  • Strategic Planning Abilities
Job Description
As a Junior Procurement Manager at our company based in Nashik, your role involves managing the supply of products and services, strategizing to find cost-effective deals and suppliers, and cutting procurement expenses to invest in growth and people. Your primary responsibility is to ensure the procurement of quality products at competitive prices in a timely manner. Key Responsibilities: - Discover profitable suppliers and establish partnerships - Negotiate with vendors for favorable terms - Approve necessary goods and services orders - Finalize purchase details and track deliveries - Examine and test existing contracts - Report key metrics to reduce expenses and improve efficiency - Identify and research potential suppliers - Research new products and services to meet company goals - Assess total costs of purchases and develop procurement strategies - Collaborate with key stakeholders to clarify specifications and expectations - Manage risk in supply contracts and agreements - Control spend and implement cost-saving strategies Qualifications Required: - BSc in Supply Chain Management or MBA in Supply Chain Management/Logistics with good grades - Experience in the healthcare industry (up to 1 year, but not mandatory) - Proficiency in MS Office (Word, Excel, PowerPoint); knowledge of MS Project is an advantage - Excellent English verbal and written communication skills - Strong social skills, ability to work in stressful situations, and team player - Leadership skills, assertiveness, and professional appearance - Willingness to travel as needed - Valid LMV driving license preferred - Knowledge of sourcing, procurement techniques, and market analysis - Skills in networking, data analysis, organizational skills, business instincts, mathematics, negotiating, financial analysis, and supply chain management - Familiarity with Supply Management Software (Database Management, Inventory Management, Financial Analysis, Point of Sale, Procurement, Project Management, ERP, and Office Programs),
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posted 0 days ago

Business Development Executive

IMPACT HR AND KM SOLUTIONS
IMPACT HR AND KM SOLUTIONS
experience1 to 3 Yrs
Salary2.5 - 3.0 LPA
location
Nashik
skills
  • development
  • business development programs
  • business
  • business development management
  • business development operations
Job Description
Business Development Executive Job Description Position: Business Development Executive Location: Nashik (or as assigned) Reports To: Sales / Operations Manager Key Responsibilities Identify and target prospective clients companies, organizations, or individuals for recruitment, staffing, or HR outsourcing services. Develop new business leads through cold-calling, networking, social media outreach, referrals, and attending relevant industry events. Build and maintain relationships with clients; understand their hiring/HR needs and propose suitable staffing/HR outsourcing solutions. Prepare and present proposals/quotations, negotiate terms and close deals. Coordinate with internal teams (recruitment, admin, accounts) to ensure seamless service delivery to clients. Meet monthly/quarterly business development targets (number of clients onboarded, value of contracts, follow-ups, etc.). Maintain and update client database / CRM records, track sales funnel and lead conversions. Provide regular reports on client interactions, feedback, market trends, and competitor activity. Required Qualifications & Skills Graduate (Bachelors degree). MBA in Marketing is preferred. Strong communication verbal & written and negotiation skills. Good interpersonal skills and professional presentation. Basic understanding of HR services, staffing, recruitment or outsourcing business is a plus. Target-driven, result-oriented, self-motivated, and able to work independently. Comfortable with travel / visits to client sites if required. Proficiency with computer & MS Office (Excel, Word, Email), CRM tools, and basic reporting & documentation. What We Offer Opportunity to work with a well-established HR & Staffing firm with 20+ years of experience. Dynamic work environment with growth opportunity in business development and HR consulting. Performance-based incentives / commission structure. Exposure to staffing across multiple industries and domains. Skill-enhancement understanding of recruitment, client servicing, HR outsourcing, sales & networking.
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posted 2 months ago

Academic Coordinator

VIBGYOR Group of Schools
experience1 to 5 Yrs
location
Nashik, Maharashtra
skills
  • Social Media Management
  • Parent Communication
  • Supervisory Skills
  • Academic Operations
  • Administration Operations
  • Recordkeeping
  • Curriculum Management
  • Event Coordination
  • Admissions Management
  • Discipline Management
  • HR Policies Implementation
  • Curriculum Planning
Job Description
As an Academic and Administration Operations Coordinator, you will play a crucial role in ensuring the smooth functioning of academic and administrative activities at the school. Your responsibilities will involve overseeing academic operations, maintaining records, coordinating events, managing admissions, and maintaining discipline on the school premises. - Ensure availability of equipment for teachers and monitor their return - Maintain and update curriculum instructions sent by the Central Office - Conduct and monitor curriculum workshops for teachers - Monitor record-keeping of support programs - Ensure error-free display of charts during events - Provide regular feedback on lesson plans and curriculum to the Central Office - Obtain approvals for field trips, book changes, and other initiatives - Coordinate social media content, circulars, and newsletters - Implement HR policies related to appraisal, recruitment, and induction - Plan special days and events as per CO guidelines - Effectively plan curriculum delivery through the academic calendar - Investigate student cases, coordinate with parents and PLC team - Organize events such as parent orientation, field trips, sports day, etc. - Obtain information on new students from the Admission Department - Distribute notebooks and textbooks to students - Address and resolve issues related to classrooms, staffrooms, etc. - Maintain discipline on the school premises - Conduct surprise checks and audits - Coordinate parents" appointments and queries - Record and update points discussed with parents to teachers - Inform parents about specific incidents, health issues, and child's progress Qualification Required: - PG with B.Ed./CIDTT - Minimum 5 years of teaching experience - 1-2 years of experience in a supervisory role,
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posted 2 months ago

HR & Business Development Executive

Omiz Staffing Solutions (OSS)
experience1 to 5 Yrs
location
Nashik, Maharashtra
skills
  • Human Resources
  • Business Development
  • Recruitment
  • Employee Engagement
  • Client Relationship Management
  • Market Research
  • Proposal Preparation
  • Negotiation
  • MS Office
  • Multitasking
Job Description
You are a dynamic and versatile HR & Business Development Executive responsible for managing human resources and driving business development initiatives, crucial for the growth and success of the company. **Key Responsibilities:** - **Human Resources (HR):** - Manage end-to-end in-house recruitment processes, including sourcing, screening, interviewing, and onboarding. - Maintain and update employee records and HR documentation. - Assist in developing and implementing HR policies and procedures. - Coordinate employee engagement activities and training programs. - Address employee queries related to HR policies and resolve grievances. - **Business Development:** - Identify and pursue new business opportunities through market research and lead generation. - Build and maintain strong client relationships to understand hiring needs and offer staffing solutions. - Prepare and present proposals, pitch decks, and service offerings to prospective clients. - Collaborate with internal teams to meet client expectations and ensure service delivery. - Monitor market trends and competitor activity to refine business strategies. - Attend industry events, networking sessions, and client meetings as required. **Qualifications:** - Bachelor's degree in Business Administration, Human Resources, or a related field. - 1-3 years of experience in HR, business development, or a similar dual-role. - Strong interpersonal, communication, and negotiation skills. - Proficiency in MS Office and familiarity with HRMS/ATS tools is a plus. - Ability to multitask, prioritize, and work independently.,
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posted 2 months ago
experience15 to 19 Yrs
location
Nashik, Maharashtra
skills
  • Sourcing
  • Warehouse Management
  • Vendor Development
  • Inventory Management
  • Vendor Management
  • ERP System
  • Data Analysis
  • Supply Chain Management
  • Leadership Skills
  • Global Sourcing
  • Inventory Management
  • Direct material Purchase
  • Industryspecific Regulations
  • Compliance Requirements
  • Local Sourcing
  • Procurement Strategies
Job Description
Role Overview: As an Assistant Manager/Deputy Manager/Manager Purchase at Epiroc Nashik Product Company, your role will involve executing best practices in the Purchase function. You will be responsible for handling a team of buyers, ensuring material procurement according to material plan or indirect orders, and developing and implementing procurement strategies and policies for cost optimization and enhancing supply chain efficiency. Your focus will be on maintaining or improving the quality of products, coordinating with Planning for local and export market delivery requirements, and guiding and motivating your team towards efficiency and productivity. Additionally, you will play an active part in new product development projects in coordination with various departments within the company. Key Responsibilities: - Handle a team of buyers and ensure material procurement according to material plan or indirect orders - Develop and implement procurement strategies and policies for cost optimization and enhancing supply chain efficiency - Maintain or improve the quality of products in line with determined standards - Coordinate with Planning for local and export market delivery requirements - Guide and motivate people to work towards efficiency and productivity - Ensure timely execution of new product development projects in coordination with various departments - Collate, analyze, and present inputs for feedback/reporting to Division Qualifications Required: - Successful background with a minimum of 15 years of experience in leading a manufacturing company, including experience in Direct material Purchase, Sourcing, Warehouse, Vendor development - Proven understanding and skills in Inventory management, vendor management - Proven working experience as a Purchasing Manager - Hands-on experience with ERP system (M3 is preferable) - Knowledge of industry-specific regulations and compliance requirements - Proficiency in data analysis and reporting tools - Experience with Local/global sourcing and supply chain best practices - Proven leadership skills - Degree in Engineering. Post-Graduation in Supply Management will be an added advantage - Very good knowledge in using computer tools for analyses (e.g., Excel) and other programs (e.g., Word, PowerPoint, Access) (Note: Additional Company Details section was omitted as it was not present in the provided JD),
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posted 2 weeks ago
experience4 to 8 Yrs
location
Nashik, Maharashtra
skills
  • Weight Management
  • Diet Planning
  • sales head
  • Nutrition Counseling
  • Client Counseling
  • clinical dietitian
Job Description
Role Overview: As a Slimming Head, you will be responsible for driving the Technical Services and sales of the Slimming Department under the guidance of the Centre Head. Your primary focus will be on managing customer relationships, ensuring compliance with operational standards, and enhancing the value of the VLCC brand and services. Key Responsibilities: - Ensure compliance with all corporate policies related to slimming - Review and improve the centre's weight loss performance by coordinating with the team - Collect detailed client information through Health and Habit Analysis for personalized weight management programs - Implement the DNA Slim programme for each client and provide individualized DNA-based diet and activity inputs - Conduct wellness and fitness assessments accurately and monitor client progress regularly - Counsel clients on appropriate diets, menu planning, and healthy food preparation methods - Plan and administer sessions based on client requirements and booked packages - Coordinate appointments and optimize capacity utilization with other team members - Conduct group counseling sessions and provide necessary medical and fitness inputs to clients - Organize in-house events to motivate clients and maximize sales through up-selling and cross-selling - Maintain hygiene, cleanliness, and adequate stock levels in the slimming department - Analyze performance reports to strategize and improve slimming services - Handle client complaints effectively and settle them promptly - Display informative and educational material in the center for client awareness - Perform the defined tasks related to slimming operations as per the User authorization matrix - Regularly update training status of slimming staff and identify individual training needs - Motivate and guide team members to achieve sales and service delivery targets - Regularly check and analyze OSR reports for corrective actions and improvements Qualification Required: - PhD/MSc. in Nutrition and Dietetics - Minimum 4-5 years of experience in a similar field Additional Company Details: The company requires candidates with a practical mindset, superior organizational skills, and the ability to motivate staff and clients. You should be customer-centric, handle customer issues efficiently, and ensure client satisfaction. You may be required to take additional responsibilities, accept shift duties, and be willing to relocate or travel as needed.,
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posted 1 month ago
experience15 to 20 Yrs
location
Nashik, Maharashtra
skills
  • US Healthcare
  • ITES
  • Automation
  • Compliance
  • Digital transformation
  • Automation
  • Advanced analytics
  • Client Relationship Management
  • People Leadership
  • Client Onboarding
  • Transition Management
  • Compliance
  • Risk Management
  • HIPAA
  • HITRUST
  • Data security
  • Athena
  • Epic
  • RCM Operations
  • Techenabled Physician Services
  • AIenabled workflows
  • AIML
  • RPA
  • PHI
  • US healthcare regulatory compliance
  • Disaster recovery preparedness
  • eClinicalWorks
  • NextGen
Job Description
As the Vice President of Revenue Cycle Management (RCM) at TRIARQ Health, your role will be to lead and scale the India-based revenue cycle organization. You will be responsible for overseeing end-to-end RCM delivery and championing intelligent, AI-enabled workflows to enhance efficiency, accuracy, and client satisfaction. This senior leadership position requires a unique blend of deep RCM domain expertise, exceptional people leadership skills, strong technological fluency, and a proven track record of driving large-scale transformations in high-growth environments. **Key Responsibilities:** - **Strategic Leadership** - Lead the transformation and expansion of the India RCM organization while ensuring quality and efficiency. - Define and execute a scalable operating model aligned with business growth and evolving client needs. - Partner with executive leadership to align India operations with corporate strategy and financial performance goals. - Drive digital transformation through automation, AI/ML, RPA, and advanced analytics. - Collaborate with product and engineering teams to implement intelligent platforms and real-time reporting. - **Operations & Delivery Excellence** - Improve quality, turnaround time, and cost-efficiency by fostering a culture of accountability and performance. - Establish real-time dashboards and metrics for key performance indicators. - Ensure process standardization across clients while supporting specialty-specific needs. - Govern SOPs across all RCM processes to ensure compliance and consistency. - **Client Relationship Management** - Act as an executive sponsor for key clients and build long-term partnerships. - Serve as the operational interface for senior U.S. leadership on delivery performance. - Lead structured Client Business Reviews to track KPIs and propose improvements. - **People Leadership & Culture** - Build and inspire a world-class team through strong leadership layers. - Foster a high-performance culture of accountability, innovation, and continuous learning. - Implement structured mentorship and leadership pipeline development programs. - **Client Onboarding & Transition Management** - Lead the transition and onboarding of new clients. - Partner with sales, product, and technology teams to deliver pre-sales commitments into steady-state operations. - Oversee knowledge transfer and training programs for smooth go-live. - **Compliance & Risk Management** - Ensure regulatory compliance and maintain data security standards. - Drive risk assessment, audit readiness, and internal controls. **Ideal Candidate Profile:** - Experience: 15-20+ years in U.S. healthcare RCM, with 5+ years in senior leadership roles. - Scale: Demonstrated ability to grow operations to enterprise scale. - Technology: Proven success in leading automation, analytics, and AI adoption in RCM. - Leadership: High EQ, strong communicator, able to lead through complexity and change. At TRIARQ Health, you will have the opportunity to lead the transformation of a high-impact, tech-enabled healthcare services business, drive innovation in healthcare and technology, work in a collaborative environment with direct influence on company strategy, and have significant visibility and P&L ownership. To apply for this role, please send your updated resume to jobs@triarqhealth.com with the subject line: Application - Vice President, RCM.,
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posted 2 months ago
experience5 to 9 Yrs
location
Nashik, Maharashtra
skills
  • curriculum design
  • training
  • data interpretation
  • communication skills
  • interpersonal skills
  • instructional programs
  • teaching effectiveness
  • policy interpretation
  • organizational skills
Job Description
Role Overview: As the Subject Area Coordinator (SAC), you will be leading the subject area task force, responsible for organizing, developing, implementing, supervising, and evaluating the program within your subject area. Key Responsibilities: - Evaluate and provide leadership for the overall instructional programs of the subject area. - Provide leadership and coordination to ensure an aligned and articulated instructional program in the subject area. - Assist in directing and managing instructional programs and operations at the campus level. - Provide leadership to maintain high standards of instructional delivery. - Assist in the effective and efficient operations of the curriculum and instruction department, including curriculum, teacher development, and assessment. Qualifications Required: - Knowledge of curriculum design and implementation. - Ability to evaluate instructional programs and teaching effectiveness. - Ability to develop and deliver training to teachers. - Ability to implement and interpret policy, procedures, and data. - Strong organizational, communication, and interpersonal skills.,
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posted 2 months ago

IT Program Manager - Cloud

Navlakha Management Services Private Limited
experience9 to 14 Yrs
location
Mumbai City
skills
  • project management
  • aws
  • cloud
  • azure
  • itil
  • pmp
Job Description
Role Overview:We are looking for a dynamic and experienced IT Program Manager to lead and coordinate program, complexprojects or multi-stream IT initiatives. The Program Manager will join the Cloud Services Programteam and will ensure alignment, governance, and successful delivery of those initiatives. Key Responsibilities: Lead end-to-end delivery of IT initiatives involving multiple projects and stakeholders. Those initiativescould be with Business involvement or more related with internal transformation topics within GDI orCloud Services Define program roadmap, scope, objectives, and success metrics/reporting in alignment with businessgoals && program director Coordinate cross-functional teams across GDI (if needed) or across Business Monitor program/project performance, manage risks, and ensure timely delivery within budget Support teams (BU or internal) in their project management role: supporting them of the program/projectstructure, GDI process all activities that ensure a success story Ensure compliance with governance frameworks, GDI standards, GDI security rules and Cloud Servicesstrategy. Provide regular updates to Program director and Cloud Services board. Act as a change agent, driving digital transformation and innovation across business units Hard Skills: Proven experience in managing private and/or public cloud IT programs with multiple workstreams Strong knowledge of project methodologies (agile, waterfall, sAfe) Proficiency in program management tools (e.g., Jira, Confluence, Power BI, Gantt, Planner, ) Understanding of enterprise architecture, cloud platforms, and cybersecurity Familiarity with ITIL V4 Soft Skills: Excellent communication and team-building capabilities Ability to influence without authority High level of adaptability, and problem-solving mindset (ideas/initiatives would be appreciated) Empowerment, accountability, and continuous improvement mindset
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posted 5 days ago
experience7 to 8 Yrs
location
Mumbai City
skills
  • solar
  • area
  • epc
  • site
  • solar energy
  • channel sales
  • handle
  • west
  • single
  • largest
  • experience
  • background
Job Description
Job Description: Regional Manager - West & North Overview We are seeking an experienced Regional Manager - West & North to drive channel sales, manage EPC partnerships, and lead business development across the West region. The ideal candidate will have a strong background in the solar industry, proven experience handling large-scale sites, and the ability to build and manage an extensive partner network. Key Responsibilities Channel Sales & Business Development Drive channel sales growth across the West region through effective partner onboarding, training, and relationship management. Expand dealer/distributor networks and strengthen engagement to meet sales targets. Identify new business opportunities in rooftop, ground-mounted, and hybrid solar projects. EPC (Engineering, Procurement & Construction) Coordination Manage and support EPC partners for project execution, design alignment, material planning, and delivery. Collaborate with technical and operations teams to ensure timely completion of installations. Evaluate EPC performance and ensure adherence to contractual obligations and quality standards. Large Site & Project Handling Lead planning, execution, and coordination for single large solar installations, ensuring safety, quality, and timely delivery. Conduct site assessments, feasibility checks, and troubleshoot issues during execution. Liaise with clients, EPCs, and internal teams to resolve challenges at large sites. Regional Strategy & Market Expansion Develop and implement sales strategies for the West region in alignment with company targets. Monitor market trends, competitor activities, regulatory updates, and pricing landscapes. Prepare sales forecasts, pipeline reports, and MIS updates for leadership. Customer & Stakeholder Management Build strong relationships with channel partners, EPCs, consultants, and end customers. Handle escalations, ensure customer satisfaction, and support commercial negotiations. Conduct product demos, sales presentations, and partner training programs. Skills & Qualifications Strong solar industry background (PV modules, inverters, BoS, rooftop/utility projects). Proven track record in channel sales and partner management. Hands-on EPC experience with understanding of project execution workflows. Experience managing single largest or large-scale solar project sites. Excellent communication, negotiation, and stakeholder management skills. Strong regional understanding of West India markets (Maharashtra, Gujarat, Rajasthan, MP). Ability to work independently with strong analytical and project management skills. Bachelors in Engineering is required.
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posted 1 week ago
experience3 to 8 Yrs
Salary9 - 16 LPA
location
Mumbai City
skills
  • market
  • service
  • sales
  • engine
  • channel
  • troubleshooting
  • box
  • after
  • gare
  • managerafter
Job Description
  Job Title Area Service Operations Manager Job Summary We are seeking an experienced and proactive Area Service Operations Manager to oversee and supervise service operations across our network of dealerships / area offices. The ideal candidate will ensure adherence to quality standards and service-level agreements (SLAs), drive service process improvements, manage customer relationships, lead a team of service professionals, and monitor service performance metrics. Key Responsibilities Service Operations & Delivery Oversight Manage and supervise service operations within the area office / across assigned dealerships to ensure timely and quality service delivery. Ensure compliance with established quality standards, internal processes, and SLAs. Monitor and report on service performance through key performance indicators (KPIs), such as turnaround time, resolution rates, customer satisfaction, and overall service efficiency. Customer & Stakeholder Management Cultivate and maintain strong relationships with key customers understand their service requirements, address their concerns, and strive for high customer retention. Act as the escalation point for customer complaints or complex service issues, ensuring timely and professional resolution. Process Improvements & Audit Compliance Implement process improvements across dealerships / service centers including updates to standard service processes, complaint resolution and after-sales service practices. Conduct regular warranty audits, process audits, and compliance checks to ensure consistent service quality and adherence to company standards. Product Launches, Campaigns & Market Initiatives Drive product campaigns and roll out new products/offerings in the market through dealerships / service centers. Collaborate with stakeholders to ensure successful product launch and customer awareness of new services or enhancements. Organize and execute driver trainings or staff training programs to upskill dealership/service-center personnel. Team Leadership & Capability Building Lead, mentor, and develop a team of service professionals technicians, service advisors, support staff ensuring skill enhancement, training, performance tracking, and adherence to service standards. Identify training needs at dealership level (e.g. driver trainings or staff trainings) and coordinate delivery of training programs to improve service delivery capability. Performance Monitoring & Corrective Actions Regularly analyse service data and KPIs to identify trends, areas requiring improvement, and opportunities for enhanced efficiency or customer satisfaction. Initiate corrective actions or process changes based on audit findings, performance data, and customer feedback. Reporting & Coordination Prepare and present regular reports on service operations, performance, audits, warranty claims, customer feedback and improvement initiatives to senior management. Coordinate with other departments (sales, parts, product, quality assurance, operations) to ensure end-to-end service delivery, resource allocation, and customer satisfaction. Qualifications & Skills Bachelors degree (or relevant Diploma) in Business Administration, Engineering, Automobile / Mechanical / related discipline or equivalent relevant experience. Prior experience in service-management or operations role ideally across multiple dealerships / service centers / branches. Strong leadership and team-management skills; ability to mentor and build a high-performance service team. Excellent interpersonal and communication skills; customer-facing orientation, stakeholder management, and complaint-resolution ability. Solid understanding of service operations, warranty processes, quality assurance, audits, process improvement and service delivery standards. Data-driven mindset: ability to monitor KPIs, analyse service metrics, identify improvement areas, and implement process improvements. Ability to manage multiple dealership mandates / service locations, handle high workload, and adapt to dynamic work environment. Awareness of market / industry trends, and ability to lead product / service rollouts and campaigns through dealerships / service centers.
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posted 1 week ago
experience3 to 8 Yrs
location
Nagpur
skills
  • warranty
  • operations
  • management
  • service
  • technical
  • customer
  • support
  • process
  • performance
  • retention
  • monitoring
  • changes
  • product
  • establishment
  • dealer
  • audits
Job Description
Job Title Area Service Operations Manager Job Summary We are seeking an experienced and proactive Area Service Operations Manager to oversee and supervise service operations across our network of dealerships / area offices. The ideal candidate will ensure adherence to quality standards and service-level agreements (SLAs), drive process improvements, manage customer relationships, lead a team of service professionals, and monitor service performance metrics. Key Responsibilities Service Operations & Delivery Oversight Manage and supervise service operations within the area office / across assigned dealerships to ensure timely and quality service delivery. Ensure compliance with established quality standards, internal processes, and SLAs. Monitor and report on service performance through key performance indicators (KPIs) such as service turnaround time, resolution rates, customer satisfaction, and overall service efficiency. Customer & Stakeholder Management Cultivate and maintain strong relationships with key customers understand their service requirements, address their concerns, and strive for high customer retention. Act as the escalation point for customer complaints or complex service issues, ensuring timely and professional resolution. Process Improvements & Audit Compliance Implement process improvements across dealerships / service centers including updates to standard service processes (AL processes or equivalent), warranty handling, complaint resolution and after-sales service practices. Conduct regular warranty audits, process audits, and compliance checks to ensure consistent service quality and adherence to company standards. Product Launches & Service Campaigns Drive product campaigns and roll out new products/offerings in the market through dealerships/service centers. Collaborate with stakeholders to ensure successful product launch and customer awareness of new services or enhancements. Team Leadership & Capability Building Lead, mentor, and develop a team of service professionals technicians, service advisors, support staff ensuring skill enhancement, training and adherence to service standards. Identify training needs at dealership level (e.g. driver trainings or staff trainings) and coordinate delivery of training programs to improve service delivery capability. Performance Monitoring & Corrective Action Regularly analyze service data and KPIs to identify trends, areas requiring improvement, and opportunities for enhanced efficiency or customer satisfaction. Initiate corrective actions or process changes based on audit findings, performance data, and customer feedback. Reporting & Coordination Prepare and present regular reports on service operations, performance, audits, warranty claims, customer feedback and improvement initiatives to senior management. Coordinate with other departments (sales, parts, product, quality assurance, etc.) to ensure end-to-end service delivery, resource allocation, and customer satisfaction. Qualifications & Skills Bachelors degree in Business Administration, Engineering, Automobile / Mechanical / related discipline or equivalent relevant experience. Prior experience in service-management or operations role ideally across multiple dealerships / service centers / branches. Strong leadership and team-management skills; ability to mentor and build a high-performance service team. Excellent interpersonal and communication skills, customer-facing orientation, and stakeholder management ability. Solid understanding of service operations, warranty processes, quality assurance, audits, process improvement and service delivery standards. Data-driven mindset: ability to monitor KPIs, analyze service metrics, identify improvement areas, and implement process improvements. Ability to manage multiple dealership mandates / service locations, handle high workload, and adapt to dynamic work environment. Awareness of market / industry trends, and ability to lead product/service rollouts and campaigns through dealerships/service centers.
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posted 1 week ago
experience5 to 9 Yrs
location
Maharashtra
skills
  • Scrum
  • Software Configuration
  • Power App
Job Description
Role Overview: As a member of the team, you will play a crucial role in collaborating with cross-functional teams to implement CX strategies and programs that drive customer satisfaction and business growth effectively. Key Responsibilities: - Manage and oversee the implementation of global projects, ensuring timely delivery, adherence to scope, and staying within budget. - Coordinate with internal resources and third-party vendors to ensure seamless execution of projects. Qualifications Required: - Strong understanding of software configuration and its principles to manage and control changes in the software environment for stability and functionality. - Deep knowledge of Scrum methodologies with the ability to apply them effectively in project management, facilitate Scrum ceremonies, and ensure team adherence to Scrum principles. (Note: The job description is missing additional details about Power App. If more information is available, kindly provide for inclusion.),
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posted 1 month ago
experience10 to 14 Yrs
location
Maharashtra
skills
  • Confluence
  • Strong collaboration
  • partnering skills
  • Governance skills for tracking
  • measuring crossteam efforts
  • Analytical skills with proficiency in Jira
  • Microsoft suite of products
  • SharePoint
  • Excellent communication
  • presentation skills for interacting with Digital teams
  • Program stakeholders
  • executive leadership
  • Ability to work independently
  • demonstrate initiative
Job Description
In this position, you will get to partner with Business and Digital Leaders to align priorities, manage project roadmaps, and demand/forecast capabilities. You will lead major cross-team projects and foster collaboration across Digital and functional teams. Additionally, you will monitor and document key performance metrics, collaborate with PMO and Digital Leaders to prepare for business reviews and Portfolio Councils, recommend improvements for standard practices and processes, and mentor Product Owners and Scrum Leaders. Your responsibilities will include overseeing project organization, planning, execution, control, budgeting, and governance for consistent results. You will maintain all project deliverables in Jira, including plans, roadmaps, scope, risk/issue logs, budgets, and reports. Furthermore, you will develop and coordinate short-term and long-term project plans with collaborators, communicate status, risks, and decisions to Program leadership at all levels, assess and resolve impacts from scope changes, risks, and issues with the team, support the Release Train Engineer in preparing deliverables following Scaled Agile methodology, participate in PI planning, manage third-party vendors, review statements of work (SOW), and align delivery against commitments. It is essential to ensure on-time, agile project completion aligned with customer expectations and inspire change for the Digital Operating Model. Qualifications required for this position include a Bachelor's degree in Science, Technology, Engineering, or Maths, and over 10 years of experience working in Digital and/or IT environments involving Scaled Agile and Scrum methodologies. Previous experience leading cross-functional digital operations projects, collaboration with teams managing multiple concurrent projects, including operational and unplanned work, management of third-party vendors, and the ability to anticipate and address risks and issues in a proactive manner are also crucial. Key Skills for this role: - Strong collaboration and partnering skills - Governance skills for tracking and measuring cross-team efforts - Analytical skills with proficiency in Jira, Confluence, Microsoft suite of products, and SharePoint - Excellent communication and presentation skills for interacting with Digital teams, Program stakeholders, and executive leadership - Ability to work independently and demonstrate initiative The company, nVent, is a leading global provider of electrical connection and protection solutions. nVent's inventive electrical solutions enable safer systems and ensure a more secure world. They design, manufacture, market, install, and service high-performance products and solutions that connect and protect sensitive equipment, buildings, and critical processes. With a dynamic global reach and diverse operations worldwide, nVent offers plentiful career opportunities and the chance to make an impact every day. nVent's core values shape their culture and drive them to deliver the best for their employees and customers. They are known for being innovative & adaptable, dedicated to absolute integrity, focused on the customer first, respectful and team-oriented, optimistic and energizing, and accountable for performance. Additionally, nVent is committed to strengthening communities where their employees live and work, supporting philanthropic activities of their employees worldwide, and providing benefits to support the lives of their employees. Overall, joining nVent means being part of a company that values inclusion and diversity, celebrating and encouraging each other's authenticity because uniqueness sparks growth. Learn more about nVent at www.nvent.com.,
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posted 2 months ago
experience5 to 13 Yrs
location
Pune, Maharashtra
skills
  • Program Management
  • Client Delivery
  • Consulting
  • Contract Management
  • Budget Tracking
  • Communication
  • Agile
  • DevOps
  • Snowflake
  • Stakeholder Engagement
  • Risk Management
  • Cloud Technologies
  • Databricks
  • Roadmap Creation
  • ProblemSolving
  • DecisionMaking
  • Prioritization
Job Description
Role Overview: As a Modernization Program Manager at Director Level in Pune, India, you will be responsible for leading end-to-end offshore modernization program management. Your role will involve managing program planning, delivery, tracking, and risk mitigation. You will collaborate with US stakeholders, GCC IT, and 3rd-party contractors, and handle contracts such as SOWs, MSAs, and vendor agreements. Additionally, you will track budget, subcontractor burn rate, and project milestones, acting as the main escalation point for daily operations and risks. It will be your responsibility to set up processes to monitor program deliverables and timelines, identify and manage risks, issues, and action plans, and align offshore delivery with global strategy and business goals. Driving collaboration across teams to meet program objectives will also be a key part of your role. Key Responsibilities: - Lead end-to-end offshore modernization program management - Manage program planning, delivery, tracking, and risk mitigation - Coordinate with US stakeholders, GCC IT, and 3rd-party contractors - Handle contracts such as SOWs, MSAs, and vendor agreements - Track budget, subcontractor burn rate, and project milestones - Act as the main escalation point for daily operations and risks - Set up processes to monitor program deliverables and timelines - Identify and manage risks, issues, and action plans - Align offshore delivery with global strategy and business goals - Drive collaboration across teams to meet program objectives Key Skills & Experience: - 5+ years in program management, client delivery, or consulting - Experience with global teams and complex program leadership - Strong in contract management and budget tracking - Excellent communication with business and technical teams - Background in Agile, DevOps, and cloud technologies - Knowledge of Snowflake, Databricks, or modern cloud platforms - Skilled in roadmap creation, stakeholder engagement, and risk management - Strong problem-solving, decision-making, and prioritization skills Qualification Required: - Masters in project management, Computer Science, IT, Engineering, Data Science, or related fields,
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posted 5 days ago
experience10 to 14 Yrs
location
Maharashtra
skills
  • Project Management
  • ERP implementations
  • Budget Management
  • Team Management
  • Leadership Skills
  • Vendor Negotiation
  • SAP S4HANA
  • FinTech integrations
  • SAP Activate
  • PMP Certification
  • Stakeholder Influence
Job Description
As an experienced SAP Project/Program Manager, you will be responsible for leading large-scale ERP implementations and ensuring the successful delivery of projects. Your key qualifications and experience should include: - Over 10 years of progressive project management experience, focusing on large-scale ERP implementations. - Leadership role in a minimum of 2-3 full lifecycle SAP S/4HANA implementation or migration projects, preferably in multi-country or parallel deployment environments. - Managing projects with significant budgets (> $5M) and large, globally distributed teams. - Expertise in global template governance, localization, and Clean Core SAP S/4HANA implementations. - Experience with legacy custom objects remediation (RICEFW) and data migration in multi-country SAP environments. - Familiarity with FinTech integrations to SAP and integration with dependent applications. - Proficiency in SAP implementation methodologies, particularly SAP Activate. - PMP (Project Management Professional) or equivalent certification. - Strong leadership skills to motivate teams, negotiate with vendors, and influence stakeholders at all levels. - Bachelor's degree in Business Administration, Information Technology, or a related field. Preferred qualifications for this role may include: - Experience with S/4HANA implementations in a specific industry (e.g., Manufacturing, Retail). - Master's degree (MBA or MS) in a relevant field. - Certification in Agile methodologies (e.g., CSM, SAFe). - Familiarity with SAP Signavio for process modeling, SAP BTP, and embedded analytics. - Experience in regulated industries and IPO readiness programs. - SAP Certified Application Associate S/4HANA Project Management or equivalent. You will play a critical role in ensuring the successful implementation and delivery of SAP projects, utilizing your extensive experience and qualifications to drive results and meet business objectives.,
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posted 6 days ago
experience8 to 18 Yrs
location
Maharashtra
skills
  • Microservices
  • Health Insurance
  • Collaboration tools
  • Confluence
  • Jira
  • MS Project
  • Technology Delivery Management
  • Cloudnative
  • Lowlevel design
Job Description
Role Overview: At Prudential Health India (PHI), you will be part of a Zero to One team dedicated to improving the health of Indians and bridging the health protection gap. As a Technology Delivery Manager, you will play a crucial role in deploying a greenfield health insurance platform in India. Your primary responsibility will be to drive the development and delivery of a cloud-native, microservices-oriented technology platform that is aligned with the health insurance domain. Key Responsibilities: - Deeply understand the long-term architectural direction, emphasizing reusable components and interactions between applications. - Drive Business Analysts and Solution designers to convert business requirements into low-level codable solution designs. - Identify and evaluate alternative design options and trade-offs for functional and non-functional requirements. - Lead the planning and preparation of technology delivery requirements and detailed design specifications. - Ensure adoption and implementation of defined solutions, provide technical expertise, and collaborate with technical teams for system integration. - Support change programs/projects through technical plans and application of design principles. - Lead governance forums to create harmony in application designs and delivery. - Ensure extensions and additions to defined solutions adhere to rigorous vetting processes. - Foster collaboration across requirements, UAT, design, and engineering while ensuring governance around security, availability, and performance. Qualifications Required: - Bachelor's degree in computer science, computer engineering, or equivalent; relevant certifications for key skills. - 8 - 18 years of experience as a Technology delivery leader in the health insurance domain. - Proven ability to understand business strategy, translate it into technology low-level design, and deliver successful outcomes. - Excellent proficiency in collaboration and delivery tools like Confluence, Jira, Advanced Roadmaps, and MS Project. - Strong personal traits including exceptional people management skills, collaboration, communication, problem analysis, innovation, attention to detail, independence, and organizational skills. Additional Company Details: Prudential Health India (PHI) is committed to making Indians healthier by providing a differentiated, bespoke experience in the health insurance domain. The PHI platform comprises multiple applications supporting various business functions, all integrated and orchestrated to deliver the best quality technology artefacts to stakeholders. As part of the PHI team, you will have the opportunity to connect, grow, and succeed while contributing to a meaningful mission.,
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posted 2 weeks ago
experience3 to 7 Yrs
location
Thane, All India
skills
  • Instructional Design
  • Curriculum Development
  • Public Speaking
  • Presentation
  • Communication
  • Team Collaboration
  • Banking
  • Financial Services
  • Regulatory Requirements
  • Analytical Skills
  • Training Needs Assessment
  • Training Program Management
  • ProblemSolving
Job Description
As a Training Manager Delivery at IDFC FIRST Bank, you will play a crucial role in designing and delivering effective training programs for various organizational stakeholders. Your responsibilities will include conducting training needs assessments, designing curriculum, delivering training sessions, evaluating program effectiveness, and ensuring alignment with business objectives. Collaborating with functional heads, you will identify skill gaps and implement solutions to enhance team capabilities and performance. Key Responsibilities: - Designing and delivering effective training programs for organizational stakeholders - Conducting training needs assessments and designing curriculum - Delivering engaging training sessions - Evaluating program effectiveness and ensuring alignment with business objectives - Collaborating with functional heads to identify skill gaps and implement solutions for team improvement Qualifications: - Strong instructional design and curriculum development skills - Proficiency in public speaking, presentation, and communication for effective training delivery - Ability to assess training needs and evaluate program outcomes for continuous improvement - Experience in training program management and team collaboration - Knowledge of banking, financial services, and regulatory requirements preferred - Proficiency with training tools and technology for virtual and on-site learning environments - Analytical and problem-solving skills for employee skill development - Bachelor's degree in Business, Human Resources, Education, or related field (Master's degree preferred) As a Training Manager Delivery at IDFC FIRST Bank, you will play a crucial role in designing and delivering effective training programs for various organizational stakeholders. Your responsibilities will include conducting training needs assessments, designing curriculum, delivering training sessions, evaluating program effectiveness, and ensuring alignment with business objectives. Collaborating with functional heads, you will identify skill gaps and implement solutions to enhance team capabilities and performance. Key Responsibilities: - Designing and delivering effective training programs for organizational stakeholders - Conducting training needs assessments and designing curriculum - Delivering engaging training sessions - Evaluating program effectiveness and ensuring alignment with business objectives - Collaborating with functional heads to identify skill gaps and implement solutions for team improvement Qualifications: - Strong instructional design and curriculum development skills - Proficiency in public speaking, presentation, and communication for effective training delivery - Ability to assess training needs and evaluate program outcomes for continuous improvement - Experience in training program management and team collaboration - Knowledge of banking, financial services, and regulatory requirements preferred - Proficiency with training tools and technology for virtual and on-site learning environments - Analytical and problem-solving skills for employee skill development - Bachelor's degree in Business, Human Resources, Education, or related field (Master's degree preferred)
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posted 2 months ago
experience3 to 13 Yrs
location
Pune, Maharashtra
skills
  • Program Management
  • Stakeholder Management
  • Project Management
  • PMO Management
  • Process Orientation
  • Communication Skills
  • People Management
  • IT Infrastructure Transformation
  • IT Infrastructure Domain Knowledge
  • Latest Technologies in IT Infrastructure
  • Application Migration
  • Integration of Work Stream Stakeholders
  • Cloud Transformation
  • DevOps Projects Management
  • Automation in IT Infra Project Delivery
  • Process Improvements
Job Description
As an experienced IT Infrastructure Transformation Project Manager at Wipro Limited, you will be responsible for managing the delivery of technically complex, large integrated IT Infrastructure Programs involving multiple stakeholders. Your role will include determining the overall project plan, budget, structure, schedule, and staffing requirements for the Program. Additionally, you will be expected to handle CXO/IT Head level stakeholder management and ensure the Program is delivered within scope, budget, and schedule. You will also lead a large team of highly competent architects and project managers in an onsite-offshore model. **Key Responsibilities:** - Manage the delivery of technically complex, large integrated IT Infrastructure Programs - Determine the project plan, budget, structure, schedule, and staffing requirements - Handle CXO/IT Head level stakeholder management - Ensure the Program is delivered within scope, budget, and schedule - Lead a large team of architects and project managers in an onsite-offshore model **Qualifications Required:** - Engineering Degree with 13+ years in IT - Minimum 3 years of IT Infrastructure Transformation Program Management experience - IT Infrastructure domain knowledge and understanding of the latest technologies - Ability to develop and monitor Project/Program schedules and timelines - Experience in managing complex Transformation Projects involving DC Migration or Cloud Migration - Experience in implementing and managing PMO for governance of multiple projects and programs - Good process and commercial orientation - Effective written and oral communication skills - People management skills - Application migration experience - Experience in the integration of multiple work stream stakeholders Wipro Limited is undergoing a transformation to become a modern digital transformation partner with bold ambitions. Join us at Wipro to realize your ambitions and be part of a business powered by purpose that empowers you to design your own reinvention. Applications from people with disabilities are explicitly welcome.,
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