2,496 Professional Services Jobs in Delhi

We are hiring for multiple senior and mid-level roles across India in Sales, Marketing, and Client Servicing functions.  We are looking for experienced professionals with strong exposure to Corporate Sales, team management, and client handling within the Insurance Broking, Credit Rating, or Healthcare industries. Candidates should possess excellent leadership, communication, and negotiation skills, with a focus on achieving business growth and maintaining client satisfaction.   Open Roles: We have openings for Zonal Sales Head (South & North) with 15+ years of experience and a CTC range of 2530 LPA. Candidates must have deep experience in Corporate Sales and the ability to lead teams across multiple regions.  The Branch Head (Pune) and Branch Manager (Bhubaneswar) roles require 1012+ years of experience in Corporate Sales, with the capability to handle branch operations and P&L responsibilities.  We are also looking for Senior Sales Heads and DGM to Vice President positions in Hyderabad with 1218+ years of experience and a CTC range between 1840 LPA. Ideal candidates should have hands-on experience in managing large sales teams, driving sales strategy, and ensuring business expansion.  Mid-level opportunities include AVP / Manager / Sr. Manager Corporate Sales in Noida and Mumbai with 5+ years of experience and a CTC between 1225 LPA. Candidates from Insurance Broking or related sectors handling SME insurance will be preferred.  Openings for Assistant Manager / Manager Business Development (Techno Marketing Surety Bonds) in Hyderabad and Mumbai require 23 years of experience. The role involves promoting Surety Bond products through technical and marketing initiatives and collaborating with clients and insurers for business growth.  Additional positions include Placement Head Non EB in Hyderabad (20 LPA, 12+ years of experience), Assistant Manager / Manager Client Servicing in Delhi (67 LPA, 4+ years of experience), and Retention / Client Servicing Executives in Delhi (up to 10 LPA, 5+ years of experience).  Candidates with experience in managing client relations, policy renewals, and team coordination within the insurance or service-based industries will be highly preferred. If you are a results-driven professional with strong communication, leadership, and business development skills, we encourage you to apply for suitable roles based on your experience.   Interested candidates can apply or share their resume at: Salman@zgstaffingsolutions.in +91-8073579112  

Job Description: Territory Service Manager Job Code: ITC/TSM/20251119/16722 Experience: 5- 8 Years Salary: 6 LPA Qualification: B.Tech Location: Open to All Cities The Territory Service Manager will be responsible for leading the Ashok Leyland service team and channel partners to improve customer knowledge, enhance skills, and ensure the optimal performance of commercial vehicles across the assigned territory. The role is focused on strengthening Ashok Leylands presence in the market by delivering superior service quality and building long-term customer confidence. Key responsibilities include managing end-to-end service operations, ensuring adherence to company service standards, and driving process improvements to enhance efficiency and customer satisfaction. The manager will cultivate strong relationships with key customers, monitor service KPIs, and implement corrective actions where required. This role also involves leading, mentoring, and developing a team of service professionals, ensuring adherence to safety protocols, and staying updated on industry trends and technologies to continuously improve service offerings. Strong leadership capability, customer-centric thinking, and expertise in service operations are essential for this role.   

Sales & Lead Generation Executive B2B (Recruitment & AI Data Services) Location: Gurgaon (5 Days WFO + 1 Day WFH) Experience: 13 years About ConsultBae ConsultBae is a fast-growing consulting firm helping global enterprises and startups scale with Talent & AI Data across 80+ countries and 100+ languages.We partner with leading organizations in AI, IT Services, and Technology to deliver high-quality recruitment, AI data collection, and annotation solutions for text, image, audio, and video. Role Overview We are looking for a Sales & Lead Generation Executive (B2B) to drive client acquisition across our two key verticals: Recruitment Services (tech + non-tech hiring) AI Data Services (data collection & annotation for AI/ML projects) The ideal candidate will be proactive, data-driven, and skilled in using multiple channels  LinkedIn, email, calls, and field outreach  to identify, connect, and convert potential business leads. Key Responsibilities 1. Lead Generation & Prospecting Identify potential clients through LinkedIn, Apollo, Crunchbase, Clutch, startup databases, etc. Build contact lists of Founders, HR Heads, Procurement Leads, and Project Managers. Segment and qualify leads for Recruitment and AI Data Services verticals. 2. Outreach & Pipeline Building Execute personalized outreach campaigns via LinkedIn, email, and calls. Schedule discovery meetings or demos with qualified prospects. Maintain structured follow-up cycles using CRM tools. 3. Sales Enablement & Research Understand client pain points and map them to ConsultBae offerings. Research upcoming AI data collection projects and corporate hiring trends. Track competition and identify new markets or geographies. 4. Marketing & Campaign Support Collaborate with the marketing team for email campaigns, decks, and case studies. Monitor performance of outreach (open rates, reply rates, conversions). Suggest and test new strategies for higher engagement and meeting conversions. 5. Reporting & Targets Maintain weekly activity and conversion reports (Leads Calls Meetings Deals). Achieve assigned KPIs for number of leads generated, meetings booked, and opportunities created. Required Skills & Competencies 13 years of B2B sales / lead generation / inside sales / corporate sales experience. Hands-on experience with LinkedIn Sales Navigator, Apollo, or email marketing tools. Excellent written and verbal communication (English). Comfortable with high-volume outreach and structured follow-up. Analytical mindset with strong research skills. Self-motivated and target-driven attitude.  Qualification Bachelors degree in Business, Marketing, or related field. Prior experience in Recruitment, IT, AI, or BPO services sales is preferred. About the Company: ConsultBae is a people powered recruitment & IT organization. We help companies build amazing tech products with Staff Augmentation empowered by Technology & Innovation.   Our Services Include Digital Transformation - Workforce Hiring Services (Mid-Senior level, RPO & CXO Hiring), IT Staffing, AI & ML Product Solutions to B2B Business and Toolkits for Job Aspirants as well as HR Professionals.   Workforce Talent Management Services :: Our decentralized head hunting approach combined with technology has helped our clients close positions 3X faster.   AI & ML Product Solutions :: This enables businesses to unleash their technological potential.   Digital Transformation :: Our outstanding design, engineering and product management consultants, and their refreshing solutions make global businesses stand out. Our pre-vetted pool of technology consultants can be engaged on remote or on-site role at immediate basis across India. We are currently engaged with companies across India, US & Europe and help them build stellar technology teams.   Website http://www.consultbae.com

Customer Service Representative is responsible for providing assistance, information, and support to customers regarding products or services. Their duties include answering inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support.  Persuasive Speaking Skills Communication Skills Self-Control Adaptability Empathy

As the Head of Digital Strategy team at Adobe, you will lead a team of 50-60 consultants and strategists, focusing on guiding strategic clients through their digital transformation journeys. Your role will involve team leadership, client strategy, practice development, business management, and operational excellence. **Key Responsibilities:** - **Team Leadership & Growth** - Lead, inspire, and grow a team of consultants, including people managers, senior consultants, and analysts with diverse experience levels. - Foster a culture of high performance, continuous learning, inclusion, and career development. - Collaborate with internal stakeholders to align team capabilities with market needs. - **Client Strategy & Delivery Oversight** - Drive strategic engagements including Digital Transformation, Change Management, Customer Journey Mapping, UX Strategy, CRO, Process Optimization, and Web & Digital Analytics. - Act as an executive sponsor and thought partner for key client engagements to ensure high-quality outcomes. - **Practice Development** - Develop consulting frameworks, playbooks, methodologies, and offerings to enhance Adobes consulting brand. - Implement repeatable, scalable delivery methods across the team. - **Business & Stakeholder Management** - Define consulting roadmaps for enterprise customers in partnership with regional/global Adobe teams. - Support business development and pre-sales activities by shaping proposals and contributing to strategic pitches. - **Operational Excellence** - Drive planning, staffing, utilization, and quality metrics for operational effectiveness and team health. - Take ownership of team performance metrics, resource allocation, and P&L responsibility. **Qualifications:** - MBA from a reputed institution (Tier 1 preferred). - 20+ years of professional experience with significant time in management consulting, digital strategy, or marketing technology consulting. - Proven track record in building and leading large, diverse consulting teams within a global organization. - Strong understanding of digital marketing, analytics, and customer experience platforms. - Experience working with enterprise clients across various industries. - Demonstrated success in client leadership, team development, and solution innovation. In this role, you will need to possess personal attributes such as a visionary mindset, strategic thinking, deep client empathy, influential communication skills, collaborative partnership, growth mindset, and a bias for execution. If you are looking for an opportunity to define the future of digital experience consulting at Adobe and work in a dynamic and visionary environment, this role is for you.,

As a Customer Care Team member at NSH Freight, you will play a crucial role in handling daily office operations and providing support to our logistics team. Your responsibilities will include: - Proactively managing customer inquiries and resolving issues in a timely and professional manner - Coordinating with the logistics team to ensure smooth handling of shipments - Maintaining accurate records of customer interactions and transactions - Assisting in the preparation of shipping documents and invoices - Collaborating with other team members to improve overall customer satisfaction To excel in this role, you should possess the following qualifications: - A graduate degree in any field - Excellent communication and organizational skills - Strong leadership abilities and effective time management - Proficiency in MS Office applications and data handling - Detail-oriented mindset with a professional attitude Join NSH Freight's dynamic team in Sahibabad, Ghaziabad, and be part of a growing logistics company known for excellence and reliability. Don't miss this opportunity to showcase your skills and contribute to our success. Send your CV to Customer.care@nshfret.com and take the first step towards a rewarding career with us.,

As an Energy Auditing Professional at Astraleus Services Pvt. Ltd., you will be responsible for actively contributing to on-site and analytical audit work, particularly within MSME industries in North India. **Key Responsibilities:** - Participate in energy audits and field data collection. - Analyze performance data and identify energy conservation measures. - Prepare detailed audit reports, ROI calculations, and energy-saving recommendations. - Collaborate effectively with team members and clients during site audits across North India. **Qualifications Required:** - Minimum 13 years of experience in energy audits. - Conducted a minimum of 10 audits. - Proficiency in using energy audit instruments like Power Analyzer, Thermal Imager, Flue Gas Analyzer, Flow Meters, etc. - Strong command of Excel, PowerPoint, and AI-based analysis tools. - Excellent communication, report writing, and interpersonal skills. - Comfortable with hybrid work mode and frequent site travel. - Candidates based in Punjab, Haryana, or Chandigarh will be preferred. Join Astraleus Services Pvt. Ltd. and be part of a mission driving industrial energy efficiency and sustainability across India. If you have a proven track record in energy auditing, a competitive salary with no constraints awaits you. Don't miss the opportunity to make a difference and contribute to a greener future. Application Deadline: Within 10 days from the date of this advertisement. To apply, please send your CV to hr@asplcert.com, ajaibharat@yahoo.com with the subject line: Application Energy Auditor (Mechanical/Electrical). As an Energy Auditing Professional at Astraleus Services Pvt. Ltd., you will be responsible for actively contributing to on-site and analytical audit work, particularly within MSME industries in North India. **Key Responsibilities:** - Participate in energy audits and field data collection. - Analyze performance data and identify energy conservation measures. - Prepare detailed audit reports, ROI calculations, and energy-saving recommendations. - Collaborate effectively with team members and clients during site audits across North India. **Qualifications Required:** - Minimum 13 years of experience in energy audits. - Conducted a minimum of 10 audits. - Proficiency in using energy audit instruments like Power Analyzer, Thermal Imager, Flue Gas Analyzer, Flow Meters, etc. - Strong command of Excel, PowerPoint, and AI-based analysis tools. - Excellent communication, report writing, and interpersonal skills. - Comfortable with hybrid work mode and frequent site travel. - Candidates based in Punjab, Haryana, or Chandigarh will be preferred. Join Astraleus Services Pvt. Ltd. and be part of a mission driving industrial energy efficiency and sustainability across India. If you have a proven track record in energy auditing, a competitive salary with no constraints awaits you. Don't miss the opportunity to make a difference and contribute to a greener future. Application Deadline: Within 10 days from the date of this advertisement. To apply, please send your CV to hr@asplcert.com, ajaibharat@yahoo.com with the subject line: Application Energy Auditor (Mechanical/Electrical).

As a Program Scheduler at WSP India, your role entails developing and maintaining Program Master Schedules in Primavera P6. You will be responsible for updating Project Schedules, preparing recovery plans when required, and reviewing schedules for analysis and monitoring. Your key responsibilities include supporting the production of extension of time and prolongation claims, preparing Monthly Schedule updates and reports, monitoring work progress for adherence to planned schedules, and generating executive summary reports for higher management. Additionally, you will provide support in project controls, scheduling analysis, earned value management, claim analysis, and construction activities. You will also oversee construction schedules, perform resource loading analysis, and ensure project milestones are achieved. Key Responsibilities: - Develop and maintain Program Master Schedules in Primavera P6 - Update Project Schedules and prepare recovery plans - Review schedules, analyze baseline schedule and updates, monitor schedule delays - Support in producing extension of time and prolongation claims - Prepare Monthly Schedule updates/reports and contribute to monthly reports - Monitor and control work progress to adhere to planned schedule and achieve project milestones - Generate executive summary reports for higher management - Provide support in project controls, scheduling, earned value management, claim analysis, and construction activities - Ensure proactive project planning, stakeholder and risk management across projects - Identify major milestones for Program/Projects completion - Oversee construction schedule, perform resource loading analysis Key Competencies / Skills: Mandatory Skills: - Proficient with Primavera P6 and Microsoft Project - Knowledge and experience of project lifecycle and construction activities - Experience working with contractors or project management companies - Confident in presenting to stakeholders - Experience in claims analysis in construction industry - Strong English language proficiency and communication skills - Proficiency in MS Office applications (Excel, Word, PowerPoint) Qualifications: - BEng / BSc (Hon) degree or equivalent - 10+ years of post-graduate experience in design and construction project planning or related functions As a part of WSP, you will be working with approximately 4,000 talented individuals in India and over 73,000 globally across various sectors. WSP is committed to technical excellence and strategic advisory services, designing lasting solutions in Transportation & Infrastructure, Property & Buildings, Earth & Environment, Power & Energy, Resources, and Industry sectors. With a focus on innovation and collaboration, you will be part of a global team dedicated to creating sustainable solutions for complex challenges. WSP's culture emphasizes inclusivity, diversity, health, safety, and wellbeing. As a member of the team, you will have access to global opportunities, contribute to impactful projects, and work in a flexible, agile work environment following a Hybrid Work Model. Together, we can make a positive impact on communities near and far. If you are looking to join a collaborative team of passionate professionals and shape a rewarding career, consider applying for the Program Scheduler position at WSP today.,

As a Service Associate at PVR INOX Limited in Dwarka, Delhi, your role will involve ensuring that our guests have a seamless and enjoyable movie experience. You will be responsible for managing ticket bookings, billing processes, taking food orders, providing excellent service, verifying tickets, and addressing customer inquiries and issues. Additionally, you will be delivering food directly to the auditorium for guests. Key Responsibilities: - Manage ticket booking and billing processes. - Take food orders and provide excellent service to guests. - Verify tickets and assist patrons with guidance. - Address customer inquiries and resolve issues. - Deliver food directly to the auditorium for guests. Qualifications Required: - Minimum education of 12th grade. - Strong communication skills. - Professional grooming. - Availability for flexible shifts. At PVR INOX Limited, you will receive a salary of INR 24,628 per month, along with additional benefits. To excel in this role, you should be able to work under pressure, be physically and mentally healthy, possess a minimum education of a high school diploma, have good communication skills, work well in a team, preferably have experience in a related field, be at least 18 years old, willing to be placed in the designated work location, and have no criminal record.,

As a Food Service Design Professional at Food Service Design India (FSDI), your role involves planning and designing food service facilities for various clients in the hospitality sector. You will be based in New Delhi and work closely with the design team to provide turnkey solutions for renowned hotel chains. Your expertise in food service design, facilities planning, and industry standards are key to the success of projects. **Key Responsibilities:** - Collaborate with the design team to create efficient food service facilities - Provide turnkey solutions for Hotels, Restaurants, Hospitals, Cafeterias, and more - Ensure compliance with industry standards and regulations for kitchen and Back of the House design **Qualifications Required:** - Experience in food service design or facilities planning, preferably in upscale hotel brands - Strong aptitude for design and project coordination - Basic knowledge of industry standards and regulations related to kitchen and Back of the House design,

As an Equipment Sales and Service professional at Astrum Meditech, you will play a crucial role in promoting and selling premium ophthalmic equipment while providing exceptional service to clients. Your responsibilities will include: - Promoting and selling ophthalmic equipment to meet sales targets - Building and maintaining strong client relationships - Conducting product demonstrations and providing after-sales service - Managing sales processes and negotiating contracts - Offering customer guidance and ensuring high customer satisfaction - Collaborating with internal teams and maintaining a thorough understanding of the equipment To excel in this role, you should possess the following qualifications: - Proven skills in Sales, Sales Management, and Negotiation - Strong Customer Service capabilities and a focus on client satisfaction - Hands-on experience with Heavy Equipment or technical aspects of ophthalmic devices (desirable) - Strong interpersonal and communication skills for client engagement - Basic knowledge of ophthalmology or the medical devices industry (advantageous) - Ability to handle on-site responsibilities and travel for client meetings - Bachelor's degree in Business, Engineering, or a relevant field preferred Join Astrum Meditech and be part of a company that empowers ophthalmologists with world-class technology and unwavering clinical support, redefining excellence in ophthalmic care.,

As a Project Manager for CX PRO Suite TSS Organization at UKG, your role involves planning and driving IT projects in the field of Human Capital Management. You will be responsible for creating project plans, executing projects, and supporting various operational activities such as operational reporting, managing operations, coordinating initiatives like creating training plans and ensuring employee wellbeing. Additionally, you are expected to collaborate with cross-functional teams and stakeholders, leveraging project management and automation tools effectively. Your communication skills are crucial as you need to communicate ideas across all levels in the organization. Key Responsibilities: - Collaborate with project sponsors, managers, and cross-functional teams to develop project scope, deliverables, resources, work plan, budget, and timing for new initiatives. - Manage program and project teams to optimize return on investment and coordinate cross-project initiatives. - Drive the delivery of IT projects using software project management methodologies and tools. - Identify requirements for cross-functional teams and external vendors. - Analyze and overcome program risks, produce program reports, and track budget, milestones, revenue forecasting, and invoicing. - Assist in onboarding/offboarding team members, facilitate meetings, and establish project delivery standards. - Manage the project repository, collaboration portal, project library, and tools such as SharePoint, Confluence, and Jira. Qualifications Required: - Bachelor's or master's degree in a related field. - 7+ years of experience in IT project management, preferably in program management. - Experience in project planning documentation, PMO role, and knowledge of AI and ML models. - Professional certification in PMP/PRINCE2/SCRUM is desirable. - Strong skills in analysis, time management, facilitation, stakeholder management, change management, and performance evaluation. - Ability to work independently, collaborate effectively, and demonstrate strong decision-making, problem-solving, and time management skills. At UKG, you will be part of a company that is leading in workforce management and human capital management solutions globally. Embrace the opportunity to contribute to our AI-powered product portfolio and be a part of our commitment to diversity and inclusion in the workplace. If you require disability accommodation during the application and interview process, please reach out to UKGCareers@ukg.com.,

As a Food Service Design Professional at Food Service Design India (FSDI), your role will involve planning and designing food service facilities for various clients in the hospitality sector. You will collaborate with the design team to provide turnkey solutions and work on projects for renowned hotel chains. Key Responsibilities: - Plan and design food service facilities - Collaborate with the design team - Provide turnkey solutions for clients - Work on projects for hotel chains Qualifications: - Expertise in food service design or facilities planning - Experience working with Hotels - Aptitude for design and project coordination - Basic knowledge of industry standards and regulations related to kitchen and Back of the House design No additional details about the company were provided in the job description.,

As a Tax Professional at RSM, you will play a crucial role in providing professional services to the middle market globally. Your purpose will be to instill confidence in a world of change, empowering both our clients and people to realize their full potential. You will be a part of our inclusive culture and talent experience, contributing to our ability to be compelling to our clients. At RSM, you will find an inspiring and empowering environment that nurtures your personal and professional growth. Your unique skills and abilities will be valued, as there is no one like you, and that is why there is nowhere like RSM. **Responsibilities:** - Preparing complex Private Equity, Hedge Fund and/or FoF partnership tax returns - Detailed review and analysis of Tax returns - Performing, documenting, and summarizing research and conclusions regarding specific tax issues - Developing, motivating, and training staff level and intern team members - Interacting directly with clients, handling questions, planning, concerns, etc. - Remaining up-to-date on current tax practices and changes in tax law **Required Qualifications:** - Bachelors Degree in Commerce, Accounting, or related field - 3+ years of experience in business taxation working for a Big 4 or a large national, regional, or local accounting firm; or equivalent in industry or with a law firm - Must be eligible to sit for the CPA exam, CA, EA, or a licensed JD - Experience preparing and reviewing returns - Working knowledge of tax code and technical aspects of tax preparation and compliance - Ability to work closely with clients to answer questions or to collect necessary information for tax service requirements **Preferred Qualifications:** - Masters of Accounting, Masters of Taxation, or MBA preferred - Active CPA, EA, CA, or JD/LLM - Strong technical skills in accounting, tax preparation, and review within the Asset Management industry At RSM, we offer a competitive benefits and compensation package for all our employees. We provide flexibility in your schedule, allowing you to balance life's demands while serving clients effectively. To learn more about our total rewards, visit https://rsmus.com/careers/india.html. If you require accommodation due to a disability during the recruitment process or employment/partnership, RSM is committed to providing equal opportunities and reasonable accommodations. Please reach out to us at careers@rsmus.com to request a reasonable accommodation for completing an application, interview, or participating in the recruiting process. As a Tax Professional at RSM, you will play a crucial role in providing professional services to the middle market globally. Your purpose will be to instill confidence in a world of change, empowering both our clients and people to realize their full potential. You will be a part of our inclusive culture and talent experience, contributing to our ability to be compelling to our clients. At RSM, you will find an inspiring and empowering environment that nurtures your personal and professional growth. Your unique skills and abilities will be valued, as there is no one like you, and that is why there is nowhere like RSM. **Responsibilities:** - Preparing complex Private Equity, Hedge Fund and/or FoF partnership tax returns - Detailed review and analysis of Tax returns - Performing, documenting, and summarizing research and conclusions regarding specific tax issues - Developing, motivating, and training staff level and intern team members - Interacting directly with clients, handling questions, planning, concerns, etc. - Remaining up-to-date on current tax practices and changes in tax law **Required Qualifications:** - Bachelors Degree in Commerce, Accounting, or related field - 3+ years of experience in business taxation working for a Big 4 or a large national, regional, or local accounting firm; or equivalent in industry or with a law firm - Must be eligible to sit for the CPA exam, CA, EA, or a licensed JD - Experience preparing and reviewing returns - Working knowledge of tax code and technical aspects of tax preparation and compliance - Ability to work closely with clients to answer questions or to collect necessary information for tax service requirements **Preferred Qualifications:** - Masters of Accounting, Masters of Taxation, or MBA preferred - Active CPA, EA, CA, or JD/LLM - Strong technical skills in accounting, tax preparation, and review within the Asset Management industry At RSM, we offer a competitive benefits and compensation package for all our employees. We provide flexibility in your schedule, allowing you to balance life's demands while serving clients effectively. To learn more about our total rewards, visit https://rsmus.com/careers/india.html. If you require accommodation due to a disability during the recruitment process or employment/partnership, RSM is committed to providing equal opportunities and reasonable accommodations. Please reach out to us at careers@rsmus.

Job Description: Customer Service Executive International ProcessLocation: Gurugram / Noida Employment Type: Full-time Shift: Night Shift / Rotational Shifts (as per business requirement) About the RoleWe are looking for a Customer Service Executive to handle international customer queries and provide exceptional support through voice, email, or chat channels. The ideal candidate should have excellent communication skills, a customer-first attitude, and the ability to work in a fast-paced environment. Key ResponsibilitiesHandle customer queries and provide accurate resolutions via phone, email, or chat.Maintain high levels of customer satisfaction through professional and timely responses.Identify customer needs and provide appropriate solutions or alternatives.Follow communication scripts, processes, and guidelines to ensure quality and compliance.Document all interactions and ensure proper follow-up on unresolved issues.Collaborate with team members and supervisors for process improvements.Meet performance targets related to quality, productivity, and customer experience.RequirementsEducation: Minimum 12th pass; graduates preferred.Experience: 0-3 years of experience in international customer service (voice or non-voice).Freshers with excellent communication skills may also apply.Skills: Excellent spoken and written English communication.Strong problem-solving and interpersonal skills.Ability to work in night shifts or rotational shifts.Basic computer proficiency and typing skills.

Description:  Job Title: Area Service Manager Grade: Division/Department: Profile Division Work Location: Noida, East Delhi, Ghaziabad -1South & Central Delhi -1West & North Delhi - 1Gurgaon, Manesar, Faridabad - 1 Total Work Experience: 8 10 years Age /Gender Preference (if any): Male Travel Required: Yes Reports to (Title of Manager): GM EDUCATION QUALIFICATION: BTech/Engineer OTHER PROFESSIONAL COURSES/CERTIFICATION (if required): CRM, Data Analytics DUTIES AND RESPONSIBILITIES: Job Summary: To ensure the highest level of customer satisfaction by overseeing and optimizing customer service operations, material installation, building and maintaining strong client relationships, resolving issues promptly, implementing service quality standards, and continuously improving service processes and standards.  Client Satisfaction: Measure overall client satisfaction through surveys or feedback to ensure that clients are content with the service provided. Client Feedback Analysis: Evaluate the effectiveness of gathering, analysing, and acting on client feedback to continuously improve service quality and client satisfaction. Response and Resolution Time: Monitor the time it takes to respond to client inquiries and the time it takes to resolve their concerns or issues. Client Retention: Assess the percentage of retained clients, reflecting the ability to maintain strong client relationships and ensure repeat business.  Team Performance: Measure the performance of the customer service team, including meeting service targets, response times, and client satisfaction. Service Quality: Assess the quality of service provided, including the number of complaints and escalations, to ensure high service standards. Conflict Resolution: Evaluate the effectiveness of handling and resolving client complaints and issues in a satisfactory manner. Service Metrics: Monitor key service metrics, such as the number of client inquiries, response times, and issue resolution times. Team Development: Assess the improvement and skill development of the customer service team through training and development programs. Technical Skills and Knowledge: Customer Relationship Management (CRM): Proficiency in using CRM software to track and manage client interactions and information. Product Knowledge: Thorough understanding of uPVC doors and windows products to effectively address client inquiries and concerns. Communication Tools: Familiarity with communication tools, including email, phone systems, and live chat, to maintain effective client communication. Data Analysis: Ability to analyze client data and feedback to identify trends and areas for improvement in service quality. Quality Assurance: Knowledge of quality assurance and control processes to maintain product and service quality standards. Regulatory Knowledge: Understanding of safety, quality, and industry regulations relevant to uPVC doors and windows, ensuring compliance. Behavioral Skills: Communication: Excellent verbal and written communication skills to interact effectively with clients and internal teams. Problem-Solving: Strong problem-solving abilities to address client inquiries, concerns, and complaints effectively. Client-Centric Approach: A strong focus on providing exceptional client service, understanding client needs, and fostering positive client relationships. Team Leadership: Leadership skills to guide and motivate the customer service team, ensuring they meet performance targets. Conflict Resolution: Ability to handle and resolve client complaints and escalations in a professional and satisfactory manner. Functional Skills and Knowledge: Client Feedback Analysis: Proficiency in gathering, analyzing, and acting on client feedback to continuously improve service quality and client satisfaction. Service Excellence: An unwavering commitment to delivering high-quality client service, addressing issues promptly and effectively. Team Development: The capability to identify and address skill gaps within the customer service team, providing training and development opportunities to enhance performance. Client Relationship Management: Skills in building and maintaining strong client relationships, fostering long-term partnerships, and addressing inquiries or concerns.

We are looking for a Customer Service Representative to join our team. The ideal candidate should be friendly, patient, and able to communicate clearly with customers. You will be responsible for answering questions, solving problems, and ensuring that every customer has a positive experience with our company. Responsibilities: Handle customer calls, emails, and chats in a polite and professional manner. Provide accurate information about products, services, and company policies. Resolve customer issues and complaints quickly and effectively. Keep records of customer interactions and update information in the system. Work with other departments to solve customer problems when needed. Follow up with customers to ensure their concerns are fully resolved. Meet daily and weekly targets for response time and customer satisfaction. Requirements: High school diploma or equivalent (Bachelors degree preferred). Good communication and listening skills. Basic computer knowledge and ability to use email, chat, and CRM tools. Ability to stay calm and professional under pressure. Positive attitude and willingness to learn. Previous customer service experience is an advantage, but not required. Key Skills: Customer Service, Communication Skills, Problem Solving, Email Support, Chat Support, Time Management, Teamwork

As a Tech Lead, Technical Professional Services at Fiserv, your main responsibility is to perform remote and/or on-site software implementations and provide follow-up product support for clients through various contact channels. You will also assist in creating and maintaining User documentation as required. Additionally, you will engage with Project/Implementation managers, identify roadblocks, negotiate deadlines, define priorities, and manage risks. Key Responsibilities: - Deliver professional and timely client communications regarding project updates, ongoing support items, and product implementation services. - Track, organize, and document all product implementation and support related activities. - Develop a full understanding of Fiserv products and services, staying updated on industry trends and standard methodologies. - Perform other duties as assigned. Qualifications Required: - Degree in Computer Science, Management Information Systems, Information Technology, Accounting, Business Management, or a related field. - Minimum 2+ years of experience in customer-facing projects, client support role, or IT service industry. - Experience with financial wires, risk and fraud related to financial wires is a plus. - Proficiency in Microsoft Windows Workstation and Server operating systems, physical and virtual environments. - Basic knowledge of data communications, LAN/WAN, and peripheral deployments. - Previous customer service experience. Additional Details: Occasionally, you may be required to work evenings and weekends. Thank you for considering employment with Fiserv. Please apply using your legal name and complete the step-by-step profile while attaching your resume. Fiserv is committed to Diversity and Inclusion. Note that Fiserv does not accept resume submissions from agencies outside of existing agreements to avoid fraudulent job postings. Be cautious of fake job posts not affiliated with Fiserv, as they may be used by cybercriminals to target personal information or steal money. Legitimate communications from Fiserv will come from a valid Fiserv email address.,

Role Overview: You will be responsible for working with clients and project leads to develop plans, meet release targets, assess project progress, and complete required deliverables for each ongoing project. You will share regular status updates with management, update plans for critical changes, and highlight any risks along with mitigation plans after discussing with respective leads. Key Responsibilities: - Understand and finalize project requirements in collaboration with clients and project teams. - Define project scope, strategy, and work with leads to develop project plans. - Organize and lead project status meetings; prepare and distribute progress reports. - Manage risks and issues and plan to mitigate them. - Manage customer expectations for project deliverables, stakeholder communications, and project governance implementation. - Define and manage a well-defined project management process and champion ongoing process improvement initiatives. - Support the team in managing customer expectations, stakeholder communications, and project governance implementation. Qualifications Required: - Bachelor's Degree or equivalent with 8+ years of IT experience, including at least 4 years in project management. - Solid understanding of tools such as Microsoft Project, Visio, and all Office Tools. - Strong planning and organizational skills with the ability to manage competing demands. - Technical delivery experience as a developer/database engineer. - Proven ability to lead software implementation projects and ensure objectives are met. - Excellent communication, facilitation, and presentation skills. - Preferred qualifications include a solid understanding of software development life cycle models, project management principles, and practices, with 5+ years of experience managing large, complex projects in a high-tech development environment. - Travel expectation of 5-10%.,

As a member of Hitachi Digital, you will be at the forefront of digital transformation, playing a key role in the company's strategy to become a premier global player in the digital transformation market. **Role Overview:** - **Process Ownership:** - Own, design, and implement IT Service Management (ITSM) processes in alignment with global standards and business objectives. - Define, document, and maintain ITSM processes following best practices such as ITIL. - Continuously review and enhance processes based on stakeholder feedback and operational performance. - Manage major incidents, changes, and problems according to established processes. - Collaborate with IT teams globally to ensure consistent process implementation. - Provide regular or ad-hoc reports to management and stakeholders. - **Business Analysis:** - Gather and document requirements for ITSM processes in collaboration with IT teams, management, and customers. - Translate business needs into actionable requirements for process enhancements and system configurations. - **Process Improvement & Optimization:** - Monitor process performance metrics and analyze data to identify inefficiencies and areas for improvement. - Propose and implement process enhancements to increase efficiency, reduce costs, and enhance user satisfaction. - Lead initiatives for automating workflows and integrating processes with ITSM tools. - **Stakeholder Management:** - Act as the primary liaison between the IT Service Management team and IT teams, business stakeholders to ensure alignment with business objectives. - Communicate process performance, improvements, and changes regularly to management and stakeholders. - Provide training and guidance on ITSM processes to ensure proper adherence and understanding. - **Tool and Technology Alignment:** - Collaborate with IT teams and vendors to optimize ITSM tools for global processes. - Define and maintain reporting dashboards for transparency and continuous improvement. **Key Qualifications:** - **Education:** Bachelor's degree in Information Technology or a related field. - **Experience:** Minimum 3-5 years in IT Service Management, End-user support roles, with at least 2-3 years in process ownership or business analysis. - **Technical Knowledge:** Deep understanding of ITIL processes, experience with ITSM tools such as Jira Service Management, ServiceNow. - **Certifications:** ITIL v4 Foundation certification required. - **Business Analysis Skills:** Ability to elicit, document, and manage business requirements, strong analytical skills. - **Leadership & Communication Skills:** Excellent interpersonal and communication skills, experience in cross-functional collaboration. - **Process Improvement Focus:** Experience in process re-engineering, problem-solving skills, and root cause analysis. - **Languages:** Upper Intermediate or higher proficiency in English. As part of Hitachi Digital, you will join a global team of professional experts focused on Social Innovation through the One Hitachi initiative. You will have the opportunity to work on impactful projects and contribute to shaping the digital future. Hitachi values diversity and fosters an inclusive culture based on mutual respect and merit-based systems, promoting innovation and growth. Hitachi offers industry-leading benefits, support, and services to take care of your holistic health and wellbeing. Flexible work arrangements are available to ensure a balance between work and personal life. Join Hitachi Digital to experience a sense of belonging, autonomy, and collaboration with talented individuals as you contribute to creating a digital future.,