Maga Reviews

1,003  •  Average
TrustScore 3.5 out of 5

3.4

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Rated 4 out of 5 stars

Shipping was extremely delayed and…

Shipping was extremely delayed and didn’t arrive as advertised. I contacted customer service multiple times and requested my order to be canceled. I received no response and the order was shipped on a later date. I again contacted customer service and I was told I could not receive a refund. I responded and company only asked how I contacted customer service. There’s a long email chain recording my communication, unsure why they would ask.

After this review, MAGA immediately refunded my money in full and allowed me to keep the item I ordered. I am happy with the outcome, but not the time it took to resolve. I hope it was a one time issue due to the election and will order from them again.

Date of experience: October 14, 2024

Reply from Maga

Hi Amy!

Thank you for bringing this to our attention. I sincerely apologize for any frustration that you experienced. We want to provide you with the best customer service for your online shopping experience with MAGA Shop. We will still make it right and process a refund for your order. Please allow 3 - 5 business days for the process to be completed. You will also receive a refund confirmation once completed.

MAGA Customer Service Team

Rated 3 out of 5 stars

I just received my hat today after…

I just received my hat today after almost one full month since I ordered it. The lettering is smaller than what I expected. I'm disappointed in the way the design came out as well as the brand of hat that was used. Will not be ordering any other items from this company.

Date of experience: October 30, 2024

Reply from Maga

HI James!

Thank you for taking the time to share your feedback, and we’re truly sorry to hear that your experience didn’t meet expectations. We completely understand your frustration with the long wait time, as well as your disappointment with the size of the lettering and the quality of the hat itself. We want to provide you with the best customer service for your online shopping experience with MAGA Shop. We want to make it right we will process a refund for your order. Please allow 3 - 5 business days for the process to be completed. You will also receive a refund confirmation once completed.

MAGA Customer Service Team

Rated 1 out of 5 stars

Placed an order Sept 18th

Placed an order Sept 18th. It included some Trump Fight Coins which I knew were pre-order items. Two items shipped within 10 days. The remaining items (besides the coins) were not shipped until October 29 which was 41 days after my order was placed and after I emailed about 16 times asking for an update on the order and demanding the order get shipped or I would dispute the credit card charge. Communication was non existent. I never received a confirmation email and had to reach out to request whether the order was placed. If I want MAGA items in the future, I will be ordering from Amazon and never recommend MAGA.com to anyone

Date of experience: October 29, 2024

Reply from Maga

HI Christine!

Thank you for your review! I want to sincerely apologize for the delay and the frustration you've experienced with your order. We truly regret that you did not receive the level of service you expected. I understand how disappointing it must have been to wait so long. We still want to make it right for you and we have prioritized your order, and I’m personally ensuring that the remaining items are shipped out as quickly as possible. We will also process a refund for your order. Please allow 3 - 5 business days for the process to be completed. You will also receive a refund confirmation once completed.

MAGA Customer Service Team

Rated 3 out of 5 stars

Great shirt, slow getting here

I recently purchased the Don in the pocket (flipping the burd)and, overall, I am very pleased with its quality and the laughs/responses. I hoped it would“The material feels durable and comfortable.

However, I was disappointed by the long shipping time. It was advertised, if ordered now will arrive before election day. I would have appreciated better communication or tracking options to know where my package was and when it would arrive.

In summary, I’m happy with the product itself and would recommend it for anyone looking for a maga shirt “a comfortable piece of clothing”. Just be prepared for a potentially slow delivery

Date of experience: November 05, 2024

Reply from Maga

HI David!

Thank you so much for sharing your thoughtful feedback! We're thrilled to hear that you're happy with the quality of the "Don in the Pocket" shirt and that it’s getting some great reactions!

We do apologize for the shipping delay, and we truly understand how frustrating it can be not having clear communication or tracking updates. It's definitely not the experience we aim to provide, and we’ll work on improving both the speed of delivery and transparency around shipping. We’re grateful for your recommendation, and we truly appreciate your patience.

MAGA Customer Service Team

Rated 5 out of 5 stars

God Bless the USA!!!!!!!

I have never seen people come together and work as hard and have a never give up attitude like ours. I say ours because we are all part of taking back our country and making America Great Again. I would like to be a bigger part of whatever it takes to keep The United States Great!! I hope President Trump reads my message and puts me to work in Washington DC. I've been in sales for 45 years and I can learn anything. Give me chance and I will prove it to you. Thank you & God Bless all of you!!!!!!!

Date of experience: November 05, 2024

Reply from Maga

Hi James!

Thank you for sharing your passionate message! Your dedication and commitment are inspiring, and your enthusiasm for getting involved is something we truly appreciate. Stay motivated, and don’t hesitate to pursue opportunities where you can make a positive impact! God bless you, and thank you for being an active part of the community that strives to make America great!

MAGA Customer Service Team

Rated 5 out of 5 stars

Update to an earlier review

This is to replace earlier review. I ordered three shot glasses and washed them in my dishwasher. The Trump stickers on the glasses washed off. Needles to say I was not happy. This company volunteered to replace all the glasses without any questions. Not only was I surtout but extremely happy for their response to my earlier review. Thank you. I greatly appreciate what you did. Thank you.

Date of experience: November 04, 2024

Reply from Maga

Hi Scott!

Thank you so much for updating your review, and we’re thrilled to hear that you’re happy with how we handled the situation! We sincerely apologize for the issue with the stickers, and we’re glad we could make things right for you. Your satisfaction is our priority, and it means a lot to us that you took the time to share your positive experience.

MAGA Customer Service Team

Rated 4 out of 5 stars

Great product, but don't expect it quickly

Overall, Great product, however it took way too long to be delivered in my opinion. Didn't even get a shipping confirmation until 2 weeks after the purchase date.

Date of experience: October 30, 2024

Reply from Maga

Hi Brandon!

Thank you for your feedback and for sharing both the positives and areas where we can improve. We're thrilled that you're happy with the product itself, but we sincerely apologize for the delay in delivery and the lack of timely shipping confirmation. That’s definitely not the experience we want to provide. We'll look into what caused the delay and work to improve our shipping process.

MAGA Customer Service Team

Rated 5 out of 5 stars

Top of the line customer service

I found this place in Facebook and ordered through that. But I never received an email or confirmation number. I reached out to the support team and after a couple of emails back and forth they found my order. They were very friendly and proactive to solve my problem. I got the maga hats and fight shirt for my daughter the day of election. So happy. Thank you

Date of experience: October 31, 2024

Reply from Maga

Hi Paula!

Thank you so much for sharing your experience with us! We’re so glad to hear that, despite the initial hiccups, we were able to resolve your issue and get your MAGA hats and shirt to you in time for the election. It’s great to know that you and your daughter were happy with the items! Your feedback means a lot to us, and it’s wonderful to know that our support team was able to assist you effectively.

MAGA Customer Service Team

Rated 4 out of 5 stars

Got it in time for election day only…

Got it in time for election day only wish is that they had an option for unstructured hats "dad hats" as I look ridiculously like Elmer fudd

Date of experience: October 31, 2024

Reply from Maga

Hi Jeremy!

Thank you for your review! I’m glad to hear you got your order in time for Election Day! I completely understand the desire for an unstructured "dad hat" style, and I appreciate you sharing that feedback. It’s great to know how we can improve, and we’ll certainly keep it in mind for future product options.

MAGA Customer Service Team

Rated 4 out of 5 stars

Customer service comes through!

Wrong hat arrived 20 days late. After I canceled. They quickly returned my purchase after contact. Things go wrong, but good customer service is EVERYTHING!! I'm extending grace. God Bless All

Date of experience: October 10, 2024

Reply from Maga

Hi Tami!

Thank you for your review! I am truly sorry to hear about the issues you’ve encountered with your order, and I completely understand your frustration with receiving the wrong item after you had canceled it. This is not the service we aim to provide, and I deeply apologize for the inconvenience caused. We will still make it right will process a refund for your order. Please allow 3 - 5 days for the process to be completed. You will also receive a refund confirmation once completed.

MAGA Customer Service Team

Rated 1 out of 5 stars

Have not received order

I ordered some shirts on October 11, 2024 to wear to a Trump rally. I still haven't gotten an email saying that my order has shipped. They were very responsive until I asked for a refund on Nov 4 and I have gotten no response. Very disappointed and would not recommend ordering.

Date of experience: October 11, 2024

Reply from Maga

Hi Ginger!

Thank you for your review, and I sincerely apologize for the frustration and inconvenience you've experienced with your order. I completely understand how disappointing it is to order items for a specific event, only to face delays and lack of communication. Rest assured, we will process a full refund for your order. Please allow 3 - 5 business days for the process to be completed. You will also receive a refund confirmation once completed.

MAGA Customer Service Team

Rated 5 out of 5 stars

Better Than Expected!

I just got my new MAGA hat (white out edition) today and the quality definitely exceeds my expectations! The hat looks amazing and is very comfortable. I may be ordering more in other colors now. I would definitely not hesitate to order your hat today!

Date of experience: October 28, 2024

Reply from Maga

Hi Ryan!

Thank you so much for your fantastic review! We’re thrilled to hear that our product exceeded your expectations. Your satisfaction is our top priority, and it’s wonderful to know we hit the mark! We look forward to serving you again!

MAGA Customer Service Team

Rated 1 out of 5 stars

I purchased the shot glass 'Shot for…

I purchased the shot glass 'Shot for Trump'. The label on the shot glass is very crooked. It looks poor. I'd appreciate another one that is in better shape. Especially something that could easily become a collector's item.

Date of experience: October 30, 2024

Reply from Maga

Hi Leanna!

Thank you for bringing this to our attention, and I sincerely apologize that the "Shot for Trump" glass you received arrived with a crooked label. We completely understand how disappointing this is, especially if you're considering it a potential collector’s item.

We want to make this right for you. I’d be happy to send you a replacement shot glass with a properly applied label. Please check your inbox for more information, Thank you!

MAGA Customer Service Team

Rated 5 out of 5 stars

great maga outerwear

ordered the dark maga long sleeve tshirt. it is a timeless message. very well constructed. arrived so quickly after ordering and just on time for nov 5!!!! early voted so i can wear it all day election day! got one size larger than i normally order so i can wear it almost like an overshirt. thank you. love it!!!

Date of experience: October 29, 2024

Reply from Maga

Hi Jackie!

Thank you for your review! We’re so happy to hear that you love your Dark MAGA long sleeve shirt and that it arrived just in time for Election Day! It’s great to know that the fit and quality exceeded your expectations.

Thank you for your support and for choosing us to wear such a timeless message.
Wishing you an awesome Election Day and thank you again for your purchase!

MAGA Customer Service Team


Rated 1 out of 5 stars

Worst purchasing experience

Worst purchasing experience
I never received the item that I ordered almost a month ago
Lots of bs emails, “ we’re working on your order”!
Very disappointing but certainly doesn’t affect my support of Trump for Pres

Date of experience: October 30, 2024

Reply from Maga

Hi Kevin!

Thank you for your review! I’m deeply sorry for the experience you've had with your order. This is absolutely not the level of service we aim to provide, and I sincerely apologize for the inconvenience. We’ve sent your tracking details via email, please check your inbox (and spam folder, just in case). Thank you!

MAGA Customer Service Team

Rated 5 out of 5 stars

Great experience quick feedback!

Great experience. I wish delivery could be faster but that just shows me how popular the item is! Customer service and updates have been very good. I got an answer right away early Sunday morning…was not expecting that! Keep up the great work! MAGA!

Date of experience: October 27, 2024

Reply from Maga

Hi Mike!

Thank you so much for the outstanding review! 🌟 We’re absolutely delighted to hear that you had such a fantastic experience with us. Your kind words truly made our day and inspire us to keep delivering excellence. It’s customers like you who make our work so rewarding. We’re excited to have the opportunity to serve you again in the future. Thank you once again for your incredible support!

MAGA Customer Service Team

Rated 1 out of 5 stars

I purchased two hats on 10/15 and…

I purchased two hats on 10/15 and didn't receive them until 11/4, the day before the election. I inquired several times when and why it took so long and never got a straight answer, only that they will be worth the wait. It was not worth the wait, cheaply made hats and one was made in Vietnam and the other in Bagladesh. Very poor quality and horrendous customer service.

Date of experience: October 29, 2024

Reply from Maga

Hi Jon!

Thank you for your review! I sincerely apologize for the delay in receiving your order and for the disappointment with the quality of the hats. I completely understand your frustration. We will still make it right and we will process a refund for your order. Please allow 3 - 5 days for the process to be completed. You will also receive a refund confirmation once completed. Thank you!

MAGA Customer Service Team

Rated 5 out of 5 stars

The product as described and the help…

The product as described and the help center is spot on with great customer service i will definitely buy from MAGA again.

Date of experience: October 30, 2024

Reply from Maga

HI Roberto!

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our product and customer service. It means a lot to us that you're satisfied, and we truly appreciate your support. Thank you for being a valued customer!

MAGA Customer Service Team

Rated 2 out of 5 stars

Awaiting response

Same as everyone else. Instantaneous canned responses from chat bot AI.
Ordered item Oct 22nd, November 1 still no update, nothing shipped.
A human was supposed to have contacted me within 48 hours, which didn't happen.

Wound up having to file a dispute with the banking institution to recoup my apparent loss.

Awaiting resolution if this issue. If the company is true to it's word, I will update this review.

Date of experience: October 22, 2024

Reply from Maga

Hi Brian!

Thank you for bringing this to our attention. I sincerely apologize for any frustration that you experienced. We want to provide you with the best customer service for your online shopping experience with MAGA Shop. We will still make it right and send you your order and we will process a refund for your order. Please allow 3 - 5 days for the process to be completed. You will also receive a refund confirmation once completed.

MAGA Customer Service Team

Rated 1 out of 5 stars

Still haven’t even gotten the product

Still haven’t even gotten the product. Ordered almost a month before elections and it’s set to arrive AFTER. They advertised get in time for election the week before but my order I submitted beginning of October still hasn’t gotten here. Customer service didn’t help other than just say they’re working on it.

Date of experience: October 30, 2024

Reply from Maga

Hi Chris!

Thank you for your review, and I sincerely apologize for the delay and frustration you’ve experienced. I understand how important it was to receive your order before the election, and I’m sorry we didn’t meet your expectations.

I wanted to let you know that our team has sent you an email with the tracking link, and your order is on its way to you now. Please check your inbox for the details. Thank you!

MAGA Customer Service Team