Suibstantial Reviews

326  Average
TrustScore 3.5 out of 5

3.4

In the Clothing Store category

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Reviews3.4

326 total


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Rated 2 out of 5 stars

So I saw an add for some amazing…

So I saw an add for some amazing looking pullovers. Loved the design and styling. Decided to read some reviews before ordering...... Suggest anyone who is curious to read them too. Im not buying. The bad reviews have made me feel very hesitant to deal with this company (whoever they are).

Date of experience: September 15, 2024

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Rated 4 out of 5 stars

Picked up this casual T-shirt and found…

Picked up this casual T-shirt and found it to be a great purchase. Fit and feel are spot on, making it a comfy, relaxed choice for everyday wear. The price point felt reasonable for its quality, offering good value without breaking the bank. Satisfied with the buy.

Date of experience: September 08, 2024


Rated 5 out of 5 stars

Impressed with the quality of this…

Impressed with the quality of this sweatshirt. It took three weeks to arrive, which tested my patience a bit. Prices are reasonable for what you get. Suggest faster shipping options to enhance the overall experience. Would consider purchasing again.

Date of experience: September 04, 2024


Rated 5 out of 5 stars

Ordered this shirt and it came after a…

Ordered this shirt and it came after a couple of weeks, a bit longer than I hoped for. The fit is pretty decent and it looks just like the pictures online. Given the price, Id say its a fair deal overall. Not overly impressed, but satisfied.

Date of experience: September 07, 2024

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Rated 5 out of 5 stars

This sweatshirt impresses with its…

This sweatshirt impresses with its excellent craftsmanship and unique design. The subtle flag print stands out without being overwhelming. Packaged nicely, it arrived in pristine condition. Overall, it offers great value for the price.

Date of experience: August 28, 2024


Rated 4 out of 5 stars

Waited two weeks for delivery

Waited two weeks for delivery, which felt too long. Loved the casual design, very unique and stylish. Quality of the fabric was decent, though not amazing. Packaging was simple but effective. Not too pricey, but still, a bit more than expected. Overall, pretty satisfied.

Date of experience: August 28, 2024


Rated 5 out of 5 stars

Great quality shirt

Great quality shirt, exactly what I expected. Took about two weeks to arrive, wish the shipping was faster. Design is unique and eye-catching. Price is fair for the quality provided. Packaging could be more appealing, maybe include some tissue paper or a simple bag.

Date of experience: August 28, 2024

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Rated 4 out of 5 stars

When the package arrived

When the package arrived, it was well-packed without excessive material. Noticed the fabric quality immediately—comfortable for a waffle texture but not exceptionally soft. The stitching seems durable enough for regular wear. For the price, its fair value, aligning moderately with expectations without any major surprises.

Date of experience: September 04, 2024


Rated 4 out of 5 stars

Really impressed with the design

Really impressed with the design; it exceeds expectations. Quality feels great and came packaged nicely. Shipping took three weeks, so plan accordingly. Price is reasonable for what you get.

Date of experience: August 26, 2024


Rated 5 out of 5 stars

This sweatshirt stands out with its…

This sweatshirt stands out with its unique small-town themed flag design, giving it a distinctive character. The waffle fabric adds comfort and texture, though slightly better stitching would improve durability.

Date of experience: August 28, 2024

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Rated 4 out of 5 stars

Bought a patriotic waffle sweatshirt

Bought a patriotic waffle sweatshirt, mildly satisfied. Price felt a bit high for the material quality. Design is appealing but could benefit from a softer fabric. Shipping took an entire two weeks, wish it was quicker. Packaging was practical. Prompt delivery could enhance overall experience.

Date of experience: August 25, 2024


Rated 1 out of 5 stars

STAY the F AWAY!

STAY AWAY! NOT US based as iit claims. Product NOT in Kentucky as it claims. Supposed to arrive by 4th of July. Instead arrived 5th of August! Contacted paypal mid-July about refund. Told there was a process and to wait until arrival. Put in that claim only to be told by Ai that "tracking shows delivered" so claim denied. Worst possible outcome from my first and last FB purchase!

Date of experience: August 24, 2024


Rated 1 out of 5 stars

SCAM, polyester not cotton, crooked flag

Cheap fabric, thought it was made in USA. Scam big time. T-shirt is freaking polyester not cotton. American flag is crooked (just like this company).
They got me, don’t let them get you.
Hopefully Facebook will reconsider who can advertise on their site. Took weeks to arrive, said coming from Paris, France. Such a Scam

Date of experience: August 23, 2024


Rated 2 out of 5 stars

False advertising

False advertising! Website stated shirts were in USA Warehouse with 24-hour shipping. I paid extra for expedited shipping so I would have them before vacation. It's been over 3 weeks and have not received my items. The tracking shows it's in Portugal.

Date of experience: August 26, 2024

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Rated 1 out of 5 stars

STAY AWAY FROM THIS COMPANY

STAY AWAY FROM THIS COMPANY! DO NOT ORDER FROM FAKE COMPANIES ON SOCIAL MEDIA!!!
Had I known that Suibstantial was behind the order I placed, I would not have purchased tee shirts and hats seen on Facebook. I have had nothing but bad experiences with Suibstantial previously, and now I'm dealing with them again! I placed an order through a bogus company called Republican State, touted as an AMERICAN company, paid with Paypal/American Express. The charge was posted as Joyui Co Ltd. and I was charged an extra $8.00. I have not received my order, only updates that it is shipping from SPAIN, has gone through custom, etc... In other words, the shirts were probably made in China and being shipped on a slow boat! A month later, I am still waiting for my order! NEVER, EVER, will I order something off Facebook.

Date of experience: August 26, 2024


Rated 1 out of 5 stars

I ordered two items two weeks ago

I ordered two items two weeks ago. The money has been taken out of my account. I have no invoice or emails from them. I contacted the customer service and they do not respond. Now I will have to contact my bank and see if they can help me with the fraud.

Date of experience: August 23, 2024