Suibstantial Reviews

464  Average
TrustScore 3.5 out of 5

3.3

In the Clothing Store category

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Reviews3.3

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Rated 4 out of 5 stars

Opening the package felt like a treat

Opening the package felt like a treat, beautifully done. The fabric quality is decent, comfy for casual wear, and the print didn’t disappoint. Fits well, might grab another color!

Date of experience: October 20, 2024

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Rated 4 out of 5 stars

Got mine after two weeks

Got mine after two weeks, packaging was neat and secure. The quality pleasantly surprised me with its softness and durability. Design stands out without being flashy, perfect for casual wear. Could improve on delivery speed, but overall, a great addition to my wardrobe collection.

Date of experience: October 15, 2024


Rated 5 out of 5 stars

Ordered a brightly designed casual…

Ordered a brightly designed casual t-shirt and it arrived after a two-week wait. The packing was simple yet secure. The quality feels average, no real surprises. The cost aligns with expectations. Suitable for casual outings, nothing extraordinary.

Date of experience: October 15, 2024


Rated 2 out of 5 stars

I bought two shirts and a pair of…

I bought two shirts and a pair of leggings, I am very disappointed with all three items. The leggings are made of polyester, I ordered medium, they are more like an extra large. As for the two medium shirts, they are not true size and although they are similar to the picture of what they have on their website they are not the same. If ordering from shipping times is long, one item was shipped from France and the other two were shipped from Finland..Very disappointed with my purchase and will not be ordering from this company again.

Date of experience: October 04, 2024


Rated 4 out of 5 stars

Grabbed this sweatshirt recently and it…

Grabbed this sweatshirt recently and it stood out. The material feels solid, and the design is eye-catching without being too much. Price seemed fair for the quality. More eco-friendly packaging would be appreciated. Overall, a satisfying purchase with room for improvement.

Date of experience: October 16, 2024

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Rated 4 out of 5 stars

This shirt offers great comfort and a…

This shirt offers great comfort and a casual vibe that fits well with everyday wear. The fabric feels soft against the skin, and it holds up nicely after washing. Reasonably priced for the quality provided, it arrived in secure packaging without any damage.

Date of experience: October 09, 2024


Rated 1 out of 5 stars

Can anyone provide me with an address for Suibstantial.com

Can anyone provide me with an address to return items to the above company? I'm now at 32 emails getting nonsense sent back...
Thanks for your email.
As we checked, the item we sent to you is correct.
We’re sorry for the inconvenience.
Hope you can accept the goods and accept compensation.
Our warehouse is in China , thus the shipping fee may be very expensive to you.
This has been the overall response in the majority of e mails!

Date of experience: October 22, 2024


Rated 1 out of 5 stars

Total scam, rip off

Ordered a t-shirt for $29. Was charged $10 shipping and when when it went through my credit card it added another $7.70 SALES TAX!! I never got anything from them but they gave Paypal a tracking number that showed delivered. RIP offs! They won't respond to me.

Date of experience: September 23, 2024


Rated 4 out of 5 stars

Received a super cozy waffle knit…

Received a super cozy waffle knit sweatshirt featuring a bold flag print and Try That In A Small Town design. Loved its vibrant colors and snug fit. However, a wider range of sizes would be appreciated. Packaging was neat, yet an eco-friendly alternative could enhance the buying experience.

Date of experience: October 02, 2024

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Rated 4 out of 5 stars

Really pleased with this purchase

Really pleased with this purchase – comfy fit and the design looks good. Delivery felt slow, taking nearly three weeks. Packaging kept everything nice and safe. A little pricey for the wait time; quicker shipping would enhance the experience.

Date of experience: October 10, 2024


Rated 4 out of 5 stars

Ordered this sweatshirt and waited…

Ordered this sweatshirt and waited three weeks for delivery, which felt quite long. Packaging was a bit underwhelming, just simple plastic. The material is decent enough, with an intriguing print that suited my style. Overall, a satisfactory purchase experience.

Date of experience: October 10, 2024


Rated 5 out of 5 stars

Got this sweatshirt recently and its…

Got this sweatshirt recently and its quite impressive. Design stands out without being too flashy. Took around three weeks to arrive but the wait was okay. Quality feels decent for the price paid. Packaging was standard, ensuring everything stayed in pristine condition.

Date of experience: October 04, 2024


Rated 4 out of 5 stars

Loved the trendy small-town print on…

Loved the trendy small-town print on this casual tee. It feels like good value for what you pay. Quality is decent, though shipping took three weeks to arrive. Packaging was satisfactory, protected the shirt during transit.

Date of experience: October 06, 2024

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Rated 1 out of 5 stars

Ordered what looked like a quality sweater…

Ordered what looked like a sweater online, and looked wool mix and high-quality but what I received one month later is a very ugly print of a sweater, not a real sweater at all and not like the design advertised. I contacted them asking to return it, and they offered me only four dollars, what an insult and what use being in the UK. Awaiting to see if a refund us forthcoming! Do not order from this company… they are falsely advertising online higher quality materials and what you get is nothing like what is shown online. It's Horrible. Would give NIL stars if I could. It's a con!

Date of experience: October 22, 2024


Rated 4 out of 5 stars

Bought this sweatshirt recently and…

Bought this sweatshirt recently and loved it more than others. After waiting three weeks, it finally arrived. Packaging was neat, ensuring it stayed intact. Fabric quality impressed me, and the print design had a unique charm. Quite pleased overall.

Date of experience: October 06, 2024


Rated 5 out of 5 stars

Picked up this casual shirt for a…

Picked up this casual shirt for a steal, and it finally landed after two weeks. Quality impresses for the price, though the shipping was slower than expected. Improving delivery times could enhance buying experience. Overall, a decent purchase.

Date of experience: October 08, 2024


Rated 1 out of 5 stars

Ordered a sweater that looked nice on…

Ordered a sweater that looked nice on the photo, a knitted retro style with leather effect on the elbows, but when it arrived it was just a print and on flimsy material. The company refused to refund and finally offered me 8 USD as compensation and said I could keep it. NO WAY, it's going into the charity shop!! Avoid this scam company at all costs.

Date of experience: October 14, 2024

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Rated 5 out of 5 stars

Received this casual shirt after two…

Received this casual shirt after two weeks; shipping time was a bit long. The design is quite unique and eye-catching, though. Fabric feels comfortable against the skin. Overall, it’s a decent purchase that paired well with jeans.

Date of experience: October 06, 2024


Rated 5 out of 5 stars

I really loved the patriotic…

I really loved the patriotic sweatshirt; excellent craftsmanship and stylish design. Shipping took two weeks, so quicker delivery would be nice. Packaging was secure and neat.

Date of experience: October 19, 2024


Rated 1 out of 5 stars

Unscrupulous practices …

I when to the suibstantial website and saw their clothing was @ produced in Montana. I saw a nice pull over and ordered thinking I was getting a domestically produced product. The tracking info shows it’s coming from a distribution center in Greece. I sent an email to customer service and got responses that appear to be from a source that wasn’t a person. The responses were canned and didn’t address my question. I was told that Greece is the closest distribution center to me…in Arizona! Huge mistake thinking I was dealing with American company.

Date of experience: October 10, 2024