MMarine Online Inc Reviews

309  Excellent
TrustScore 5 out of 5

4.8

In the Boat Accessories Store category

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Reviews4.8

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Rated 5 out of 5 stars

Prompt shipment and good communications

I appreciated the prompt shipment and email communications with updates on the status of my order

Date of experience: October 16, 2024

Reply from MMarine Online Inc

Dear Gabriel, Thank you for your kind feedback! We are delighted to hear that you appreciated our prompt shipment and communication throughout the process. Providing timely updates and ensuring a smooth experience for our customers is a top priority for us.

If you have any further questions or need assistance, feel free to reach out. We look forward to serving you again in the future!

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Rated 5 out of 5 stars

All went well and i got my order as…

All went well and i got my order as promised

Date of experience: October 15, 2024

Reply from MMarine Online Inc

Dear Andy, Thank you for taking the time to share your feedback! We're pleased to hear that everything went smoothly and that your order arrived as promised. Customer satisfaction is our priority, and it's great to know we met your expectations.

Enjoy your 2 * new Vitrifrigo DW100RXP4-EX-1 - Stainless Steel Single Drawer Refrigerator (External Cooling Unit) OCX2 Model

If you need any further assistance, don't hesitate to reach out. We look forward to serving you again!


Rated 5 out of 5 stars

Drop in replacement for old isotherm unit

The marine refrigerator was an exact replacement for my old Isotherm unit. It was packed well but took a little longer than expected due to the freight company. It was pricy as most marine items are but it was less than most of the other online suppliers and the website was useful in selecting the exact cutout I had.

Date of experience: September 10, 2024

Reply from MMarine Online Inc

Dear Steve, Thank you so much for your detailed feedback! We're glad to hear that the Vitrifrigo C62IBD4-F-2 was an exact fit for your Isotherm unit and that our website helped you make the right selection. We apologize for the delay caused by the freight company and appreciate your understanding. While marine items can be a bit pricy, we do our best to offer competitive prices without compromising quality. If you need anything else, don't hesitate to reach out. We're here to help!


Rated 5 out of 5 stars

Timely delivery

Timely delivery, product as described, more affordable pricing

Date of experience: October 14, 2024

Reply from MMarine Online Inc

Dear Jonathan,
Thank you for your positive review! We’re glad to hear that you were satisfied with the timely delivery, accurate product description, and our competitive pricing. Providing both quality and value is very important to us, and it’s wonderful to know we met your expectations.

Enjoy you new Bomar - Flagship Series Elliptical Portlights.

Should you need anything else, feel free to reach out. We appreciate your business and look forward to serving you again!


Rated 5 out of 5 stars

You researched which ice maker I needed…

You researched which ice maker I needed for my vitrefrigo ice maker which is discontinued and provided the part in a very tmely manner. Thanks.

Date of experience: September 01, 2024

Reply from MMarine Online Inc

Dear Walter, Thank you for your kind review! We're so glad we could help you find the right ice maker part for your discontinued Vitrifrigo model. Our team is dedicated to doing the research and ensuring you get the exact part you need, quickly and efficiently. We're happy everything worked out, and we appreciate your trust in us!

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Rated 5 out of 5 stars

Excellent Provider!

Excellent service and customer support!!!
Our best boat stuff supplier

Date of experience: October 10, 2024

Reply from MMarine Online Inc

Dear Luis,
Thank you so much for your glowing review! We're thrilled to hear that you consider us your top boat supply provider and that our service and customer support have left such a positive impression. It’s always our goal to deliver the best experience to our customers, and your feedback means a lot to us.

We look forward to continuing to support your needs and providing excellent service every time!


Rated 5 out of 5 stars

Excellent product at a very good price

Excellent product at a very good price. Easy to place an order. A real person available when necessary. Tracking information, including pictures of the package were sent to me. I would absolutely patronize this company again.

Date of experience: June 28, 2024

Reply from MMarine Online Inc

Dear Stephen,
Thank you for your excellent review! We're delighted to hear that you are pleased with our product and pricing. It's great to know that you found our ordering process easy and appreciated having real-time support available when needed. We're glad our tracking information, including package pictures, added to your positive experience. We look forward to serving you again in the future.


Rated 5 out of 5 stars

I have been doing business with MMarine…

I have been doing business with MMarine for more than 4 years and I am happy to share my experience with MMarine Online.
They have great prices, exceptional customer service, good support and they offer best brands of the market.

I recommend MMarine and their team 100%. Very kind team.

Date of experience: June 12, 2024

Reply from MMarine Online Inc

Thank you so much for your kind words and for being a loyal customer for over four years! We are thrilled to hear about your positive experiences with MMarine Online. Our team works hard to provide great prices, exceptional customer service, and support, and it's wonderful to know that we've met your expectations.

Your recommendation means a lot to us, and we are grateful for your support. If there's anything else we can do for you, please don't hesitate to reach out.


Rated 5 out of 5 stars

Easy to order..

Easy to order... even talked with a real person when I had a product question before ordering. Delivered as promised.

Date of experience: August 07, 2024

Reply from MMarine Online Inc

Dear John, Thank you for your review! We're thrilled to hear that the ordering process was smooth and that you had the chance to speak with one of our team members for assistance. Ensuring timely delivery and personal support is what we aim for, and we're glad it reflected in your experience. We appreciate your feedback and look forward to serving you again!

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Rated 3 out of 5 stars

Communication

They could improve by returning their customers calls rather than the customer calling back daily to check on confirmation of availability. I have placed three orders the past two months and same story with all three orders. I was promised a call back, never received one.

Date of experience: May 01, 2024

Reply from MMarine Online Inc

Thank you for your feedback. We sincerely apologize for the inconvenience you've experienced with our communication. This is not the level of service we strive to provide. We're currently reviewing our processes to ensure that all customer inquiries and call-back requests are handled promptly. Your experience is important to us, and we are committed to making the necessary improvements.

We appreciate your business and hope to serve you better in the future.


Rated 5 out of 5 stars

The Best Service I've Ever Seen

This review may sound over the top but it's commensurate with the service they provided. I can't say enough about the extraordinary attention Ken paid to my recurring engine problems.

Eventually I felt so beholden to him that I asked to pay for his time and effort. He said, "We don't do that here, we just want to get your engine running." Which they did, systematically and efficiently. Moyer Marine should be an example to all organizations of how to put the customer first.

Date of experience: June 02, 2022


Rated 5 out of 5 stars

Outstanding service from Mariner Marine

The quality of service we received from Mariner Marine Services was second to none! Drew and the team tackled a very difficult repair job to test and fix all of our boat electronics that were damaged by a lightening strike. They worked cost efficiently, professionally, and met some very tight deadlines. I would not hesitate to highly recommend Mariner Marine Services to anyone needing a wide range of marine services. They get the job done!

Date of experience: January 18, 2023

Reply from MMarine Online Inc

Hello Kenneth, apologies for the confusion perhaps you have the reviews mixed up- we don't offer repair jobs, we do however hope you're enjoying the Vitrifrigo Thermostat Current Membrane Control Panel for all DW models you ordered from us! If we can be of any further assistance, we're available 24/7 and happy to help!


Rated 5 out of 5 stars

Wonderful experience!

Wonderful experience!
From the moment we called the team was knowledgeable about the item we bought-
The time frame provided was accurate-
They informed us of potential delays, but luckily, it was not our case-
Good service, accurate information and products supplied on time-

Date of experience: October 17, 2023

Reply from MMarine Online Inc

On behalf of the team here at MMarine Online, I would like to thank you for sharing this superb review of your experience with us Peter! Your support and positive feedback are a tremendous boost to our team. We're thankful for customers like you who make our work so rewarding! Please don’t hesitate to let us know if we can be of assistance to you again in the future, we appreciate your business and look forward to being your trusted source for your marine needs for many years to come!

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Rated 5 out of 5 stars

Quality Service

I have made two different purchases for two different boats roughly a year apart from each other. Both time's were for large refrigerator units and both time's I had great customer support and the units were shipped in a timely fashion and showed up without blemish and on time. It's hard to find companies these days who still provide quality customer service and good products, but MMarine does both extremely well.

Date of experience: June 22, 2022

Reply from MMarine Online Inc

Hello Dustin, thank you for this exceptional 5-star review! Our team works very hard to make every customer experience exceptional and and we’re happy to hear we hit the mark for you! We greatly appreciate you taking the time to provide us with your feedback and are pleased to hear that you value our efforts towards ensuring your satisfaction. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime and we look forward to being your trusted source for all of your boating needs.


Rated 5 out of 5 stars

My new Favourite boat store

I just discovered Mmarine and it is my new favourite store. They have an incredible inventory of parts. Masoud is a master at finding “hard to find parts.” The whole line online experience from order to delivery is exceptional. You get a constant stream of notifications about your order processing. Shipping is free and the parts come much faster than I expected. Nothing but good things to say about the company and the customer experience

Date of experience: December 14, 2023

Reply from MMarine Online Inc

Thank you so much for your your kind words Brad! We're overjoyed to be your new favorite boat supply store. It's fantastic to hear that you appreciate our extensive inventory and the expertise of Masoud in finding those elusive parts. We take pride in providing an exceptional online experience, and we're delighted that the constant notifications and speedy, free shipping exceeded your expectations. We look forward to serving you again in the future! Safe sailing!


Rated 5 out of 5 stars

Above and Beyond

MMarine's provided exceptional service and their promptness significantly exceeded my expectations. They had in stock a part that was not to be found in my region and at a price was lower than the boat supply stores here. The item arrived the next day, as promised. Plus, they were pleasant people to deal with.

Date of experience: February 18, 2022

Reply from MMarine Online Inc

On behalf of the team here at MMarline Online, I would like to thank you for sharing this fantastic review of your experience with us. We are dedicated to customer service which is why we go above and beyond to ensure complete customer satisfaction and I’m so happy that it reflected on your visit with us! Please don’t hesitate to let us know if we can be of assistance to you again in the future. We appreciate your business and look forward to being your trusted source for marine parts, supplies and accessories for many years to come!


Rated 5 out of 5 stars

Excellent Service!

I cannot say enough great things about MMarine Online. They are very well informed about all of their products and they have a boater’s mentality of always finding a solution to the problem. I needed to replace a Vitrifrigo refrigerator and Adriana went over and beyond to help me find Vitrifrigo’s latest model replacement. She also sought out other replacement options for us to consider. No hard selling here. They are smart enough to know that if you are happy with their service and products you will come back. I definitely recommend them for all of your marine needs. They have competitive prices and carry all top manufacturers products at lot lower prices than West Marine or other marine suppliers. They are now MY GO TO PLACE!

Date of experience: May 19, 2023

Reply from MMarine Online Inc

On behalf of the team here at MMarine Online, I would like to thank you for sharing this superb review about your experience with us Ramona! Your review means a lot to us and we appreciate you taking the time to provide us with your feedback. We’re grateful to hear you value our efforts towards ensuring your satisfaction, as our primary goal here at MMarine is to ensure that every customer have a 5-star experience! Please don’t hesitate to let us know if we can be of assistance to you in the future, we appreciate your business and look forward to being your trusted source for your marine needs for many years to come! Thank you again for choosing MMarine Online!

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Rated 5 out of 5 stars

The customer service representative was…Adriana

The customer service representative was very thorough in finding out the exact parts that I needed for my Isotherm refrigerator. The warehouse was closed by the time we confirmed the parts, but she emailed me the next morning to confirm that you had them in stock. I place the order and they arrived quickly! I felt like she went above and beyond to help me and I totally appreciated her efforts.

Date of experience: November 17, 2021

Reply from MMarine Online Inc

We greatly appreciate you taking the time to provide us with this wonderful review Cheryl and we’re grateful to hear that you value our efforts towards ensuring your satisfaction. We appreciate you choosing MMarine Online and helping to share the word about us. We’re here for you anytime and look forward to your next visit with us!


Rated 5 out of 5 stars

From the first phone call and the…

From the first phone call and the follow up emails until receiving the new ice maker delivered to Dominican Republic it was a flawless experience. Something that seems to very rare these days. To say I was impressed would be an understatement.

Date of experience: November 14, 2023

Reply from MMarine Online Inc

Thank you for this exceptional review of your experience with us Stan! We appreciate you giving us the opportunity to demonstrate our commitment to customer satisfaction. Please don’t hesitate to let us know if we can be of assistance to you again in the future, thank you for choosing MMarine Online. We look forward to seeing you again soon!


Rated 5 out of 5 stars

Unmatched customer service!

The service I received along with the personable staff was outstanding. They took the time to explain the available options of a fridge and freezer that would best fit my space. These guys went above and beyond to turn a first time customer into a loyal customer. Thank you for satisfying my dozens of questions, I look forward to making my purchase with mmarine online.

Date of experience: March 22, 2022

Reply from MMarine Online Inc

Hello Kikila, On behalf of the team here at MMarline Online, I would like to thank you for sharing this fantastic review of your experience with us. We are dedicated to customer service which is why we go above and beyond to ensure complete customer satisfaction and I’m so happy that reflected on your visit with us! Please don’t hesitate to let us know if we can be of assistance to you in the future, we appreciate your business and look forward to being your trusted source for your marine needs for many years to come! Thank you again for choosing MMarine Online