Segway Navimow Reviews 

812
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 753 reviews, reviewers had a great experience with this company. Consumers truly love how easily the robotic devices set up and note that the machines cut the grass uniformly while saving a lot of valuable time. People frequently mention that customer support is prompt, responsive, and very helpful whenever assistance is needed during operation. Though some customers faced mapping and signal difficulties that prevented the devices from working properly, support teams occasionally assisted with troubleshooting. A few users also noted that certain accessories or replacement parts took too long to arrive or required extra effort to properly install and adjust.

What people talk about most

Product

Users describe positive interactions with product, noting that the mower performs well and trims the grass... See more

User experience

People report positive experiences with user experience, highlighting how easy the initial setup and mapping... See more

Quality

Clients share positive opinions on quality, highlighting that the mower performs exceptionally well and trims... See more

Customer service

Customers had positive experiences with customer service, highlighting fast response times and helpful... See more

Service

Customers consistently note ambiguous experiences with service, reflecting a wide range of opinions. Some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The set-up process was impressively simple, so it was out mowing much quicker than anticipated. The lawn looks a little rough right now (like a messy teenager's haircut), but I think that'll all even... See more

Company replied

Rated 4 out of 5 stars

The mower generally works well. Firmware updates tend to break alot and require manual reboots. So the mower is definately not a hands off device. It requires constant monitoring and interaction... See more

Company replied

Rated 4 out of 5 stars

The device is great. It missed some spots and does not go back to complete the job. Since this is using LiDAR, should upgrade the program and firmware to perform a perimeter scan before and after the... See more

Company replied

Rated 5 out of 5 stars

Navimow company is good. I have good communications with representatives, service providers for the navimow. I got some help getting started from them and local sources. Just finished first lawn cutt... See more

Company replied


Company details

  1. #9 of 17 best companies in Garden
  2. #6 of 7 best companies in Lawn Mower Store

Written by the company

Welcome to the official Trustpilot page for Segway Navimow. The lawn and garden are a very important part of the home. This is where life happens. Morning coffee. Kids playing. Quiet evenings. At Navimow, we have one clear goal: to give time back to people. As the World's No.1 Brand in Wire Free Robotic Lawn Mower Volume Sales*, Segway Navimow combines cutting-edge robotics with everyday practicality to help you enjoy a life without boundaries. Powered by Segway's spirit of innovation and over 20 years of experience in the robotic sector, Navimow developed the Exact Fusion Locating System (EFLS) capable of centimeter-level precise positioning and continues to enhance its offerings with groundbreaking features. Today, Navimow serves households in more than 40 countries with 400,000 user bases, including Germany, France, Denmark, the US, the UK, Australia, and more. We believe that great technology should be matched by great support. We are here on Trustpilot to listen to your feedback, learn from your experiences, and ensure that your journey with Navimow is as smooth as your lawn. Thank you for choosing Segway Navimow. We look forward to hearing your story.


Contact info

4.2

Great

TrustScore 4 out of 5

812 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 65% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(812)

810 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Mower would not workmout of the box

Mower would not workmout of the box. I had to keep reaching back out to to texh support. After several days they agreed it was defective. They said they would ship out another once i dropped of the defect at fedex. I tool it right away and 4 days later the new mower still has not been shipped and have not got a responses back from segway. Very dissappointed.

September 8, 2026
Rated 4 out of 5 stars

I have the Navimow i110

I have the Navimow i110. I upgraded to the 6 blade disc and it cuts very well and looks great as long as it goes out twice per week. If you wait too long it won't cut some sections because it assumes the taller grass is an obstacle.
The only thing I wish it would do is cut closer to the curb without falling into the road, so it doesn't cut the grass 4 inches from the curb and I have to cut that grass with the weed wacker while doing the edging.
It is a good machine. It gets the job done and looks good when it gets sent out often enough and I do the edging...

September 8, 2026
Rated 4 out of 5 stars

Overall, very nice machine, but…

Although the robotic aspects of the mower work very well, I found the interface I was using when driving the mower to be a bit cumbersome for someone who is not used to using a video game type controller. Also, the quality of the cut leaves something to be desired. However, I have a massive hill that is very steep in my backyard. This mower is more than adequate for cutting that and keeping it under control. It handles the steep grade very well.

September 8, 2026
Rated 5 out of 5 stars

Ive never been treated better by a…

Ive never been treated better by a company then Segway. My journey from my purchase tech support and care couldn't have been a better experience. My loyalty is unwavering and of the mindset that my i110 robot mower abilities ease of setup and use and quality is 2nd to none. My mower is my robot child robie II a robot mower you can rely on. Thank you so much Navimow over and out.

September 19, 2026
Unprompted review
Segway Navimow logo

Reply from Segway Navimow

Thank you so much for your incredible feedback! We’re thrilled to hear that you’ve had such a positive experience with our team, from purchase to tech support, and that you’re enjoying your i110. It means a lot to have your trust and loyalty. We’re happy to have Robie II as part of the Navimow family!

Rated 5 out of 5 stars

First year buying works good so far had…

First year buying works good so far had a few bumps w connections I live in an area where I lose internet service so put antenna up and doing lot better 3 acre mower I got pretty awesome equipment I had some friends buy one also after I purchased

September 3, 2026
Segway Navimow logo

Reply from Segway Navimow

Thank you for sharing your experience! We’re glad to hear your mower is working well and that adding the antenna has improved the connection. We truly appreciate your support and your recommendation to friends!

Rated 5 out of 5 stars

Navimow got it right

There was a delivery issue initially but Camille at Navimow sorted things out and made everything right. Really appreciate her efforts on my behalf.

September 18, 2026
Unprompted review
Segway Navimow logo

Reply from Segway Navimow

Thank you for sharing your experience! We’re glad Camille was able to help resolve the delivery issue and get everything sorted out. We truly appreciate your patience and kind words!

Rated 1 out of 5 stars
Segway Navimow logo

Reply from Segway Navimow

We’re sorry to hear that your communication experience did not meet your expectations. Thank you for sharing your feedback—we’ll share it with our customer service team as we continue to improve our support experience.

Rated 5 out of 5 stars

Very good product

Very good product, simple and efficient. We have property with 4 level at 35 degrees slope. Once we find the right spot for the local antenna it work's great. Thank you from customer support for the location of the antenna

September 17, 2026
Segway Navimow logo

Reply from Segway Navimow

Thank you for sharing your experience! We’re glad to hear your Navimow is working well on your property and that our support team could help you find the right antenna location. We truly appreciate your support!

Rated 2 out of 5 stars

Unimpressive battery

By the time the mapping was complete, it could barley mow before it said battery was too low to continue.

September 17, 2026
Segway Navimow logo

Reply from Segway Navimow

Thank you for sharing your feedback. We’re sorry to hear about the battery issue you experienced after mapping. We’ll have our customer service team reach out to you directly and provide assistance.

Rated 5 out of 5 stars

Love my mower

So far I love my mower (even though it’s only cutting the grass for the third time today). Easy to set up and did not need the antenna. Mapping went smoothly and I really do like the garage. It seems worth the little extra to protect the mower. Overall a great experience.

September 17, 2026
Segway Navimow logo

Reply from Segway Navimow

Thank you for sharing your experience! We’re glad to hear the setup and mapping went smoothly and that you’re enjoying your mower and Garage. We truly appreciate your support!

Rated 5 out of 5 stars

The team at Navimow was great

The team at Navimow was great! Communication was open at all times.

September 17, 2026
Segway Navimow logo

Reply from Segway Navimow

Thank you for your kind feedback! We’re glad to hear you had a great experience with our team and appreciated the open communication. We truly appreciate your support!

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