O'Neill FR Reviews

1,806  Excellent
TrustScore 4.5 out of 5

4.3

In the Surf Shop category

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Reviews4.3

1,806 total


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Rated 1 out of 5 stars

Bad Delivery Service

Delivery company never showed up and never contacted me. Since they did not find my apartment, delivery company send back my parcel to O'Neill. 2 days later same company deliver a package to my neighbor...

Date of experience: October 20, 2023

Reply from O'Neill FR

Dear Thibaut,

Thank you for your review.

We are sorry to hear that you have not received your order.
We have checked the order and indeed see that the package has been returned to the sender and has been refunded as a normal return.

Our apologies for the inconvenience.

Kind regards,
Team O'Neill Europe B.V.



Rated 1 out of 5 stars

Not all items were received

Not all items were received. The client service is not responding.

Date of experience: August 16, 2022

Reply from O'Neill FR

Dear Michael,

Thank you for your review.

We are sorry to hear that you received an incomplete order.
I have checked your request and see that in the meantime you are in contact with our customer service for the best possible solution.

We apologise for the inconvenience.

Kind Regards,

Team O'Neill


Rated 5 out of 5 stars

Fast and easy return

I had to return my T-shirt as it was a bit too large and was happily surprised by the return process ! Very simple and fast, everything is already in the package to return the product. (No sticker to print, don’t have to use tape to close the package, to stick anything...)
Now waiting for the smaller size to arrive, hope it will fit as I really like the item :)

Date of experience: May 20, 2020

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Rated 5 out of 5 stars

Great

My boys are very happy with their new board shorts. I also ordered new hoodies. Great quality, absoluty love it. Our daughter can’t want for the temperature to drop, so she can wear her new cosy warm sweater. This was our first online order, but definitely not our last!

Date of experience: September 04, 2020


Rated 5 out of 5 stars

Good service, delivery and return

My old jacket was already 8 years old and worn. So time for a new one! Ordered online and waited for 3 days for delivery which is quite fast. I have returned some goods and received the back the money. Mails are replied promptly. Im sure I coming back Oneill!

Date of experience: December 08, 2020


Rated 4 out of 5 stars

Good quality

- Really good quality: long lasting clothing. Doesn't lose shape. Bought 2 t-shirts to replace my 5-8 year old ones.
- Arrived within 3 days.
- Products where exacly as shown on the pictures.
- I buy O'neill because of the good quality and good fitting. I am tall and their t-shirts are a nice lenght.

Unfortunaltly they must have changed their sizes. I tried to buy the same size as 5-8 years ago. Lucky for me I made a mistake and orderd too small because my new, smaller sized t-shirt is still larger than my old ones.

Date of experience: November 29, 2020


Rated 5 out of 5 stars

I use the opportunity to tell you that…

I use the opportunity to tell you that your boardshorts range is less "beautiful" than the one of your direct competitors (Quiksilver, Rip Curl, etc ...). Please put some colors ! Put some joy in the design, more fun ! Thanks ;-) <3

Date of experience: July 18, 2019

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Rated 4 out of 5 stars

It has been a good purchase

I received the articles well preserved, with return tickets and invoice included. I am happy to tell the size was the right one, and the items matched the pictures on your website...except for the colours: I thought it was green and white, but it is green and a light pink. Doesn't matter, it was OK for me?
J'ai reçu mes achats bien protégés, avec bons de retour et facture. Les items étaient de la bonne taille, et correspondaient exactement aux images sur le site...sauf pour les couleurs qui semblaient être du vert et du blanc, mais étaient vert et rose pâle. Contente quand même !

Date of experience: February 13, 2019


Rated 4 out of 5 stars

Hello,

Hello,

Nothing to say about the quality of the product, nor the price nor the shipping, because all these various elements are very satisfactory. My comment is on the choice of colors proposed. Alas, in all the industrial production of men's wet surf suits, the rule is now the same: monotony, rigor, boredom ... Where are the colors, the rhythm, the dynamics, the fun, in the style of the combis of surf for boys? Wings! Too bad, because it seems to me that it tarnishes the spirit of surf culture, its offbeat side, unconventional, non-conformist. In short: alive! To hell with the criteria of fashion! we do not care royally! Surfing is surfing !!! Point is everything! Thank you.

Date of experience: August 06, 2019


Rated 4 out of 5 stars

Smoothly

My order was delivered smoothly. Sadly the size of the 2 tops was too big. So I returned the 2 tops en ordered new ones. It took some time but now I‘ve recieved a refund...
I would definitely order again!

Date of experience: September 09, 2020

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Rated 5 out of 5 stars

Happy Customer

I had a very nice experience in shopping online @ O'Neill.
Very nice website and easy to shop.
Also the delivery was by express, delivered the day after!

I'm a happy customer :-)

Date of experience: August 09, 2019


Rated 4 out of 5 stars

Happy with the products

Happy with the products. There was a mistake on references and colors on the website and I received the wrong articles. The customers service quickly correct this error and sent to me the right articles.

Date of experience: April 17, 2019


Rated 5 out of 5 stars

Birthday present

My dad was very happy with his O'neill slippers as a birthday present. The delivery went well and was even earlier than expected. Very happy about this company!

Date of experience: July 09, 2020

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Rated 5 out of 5 stars

Easy to navigate

Easy to navigate, very fast shipping, constant communication by the part of O'Neill. Plus they have a recycled plastic line of swimwear so it's eco-friendly.

Date of experience: July 24, 2019


Rated 4 out of 5 stars

Fast shipping

Fast shipping, and good information on the website. One of the items had a somewhat different color than shown on the website, the others were as expected. Items were true to size.

Date of experience: March 28, 2019