Encompass Reviews 

My problem could not be handled through chat. I actually had to call Lasko, but was given the information to do so quickly. My call to customer service was WONDERFUL! I was VERY happy with results. Lasko is a great company!

I have contacted the company 6 separate times to process a single return of a part. I kept getting told that an email would show up with a RMA number and a shipping label. This did not happen until I threatened to file a dispute with my credit card, American Express. All of a sudden, the RMA number was available to me over the phone and the agent was able to "cut and paste" a shipping label to me and email it to me while I waited on the phone. Oh, and their AI agent SUCKS! ...completely worthless.

I encountered an issue with my order and Jacquil of their call in customer service department was patient, went above and beyond to solve my own self inflicted problem. He really took his time to remedy my mistake. This man was 5 stars all the way.

I got the part I needed within 24 hours. Outstanding!

Polite response, quick and helpful information.

Encompass staff were very easy to talk to and answered ALL of MY questions completely.

Roy was extremely helpful in solving my issue. Home would shop here again. Thanks Roy!

Agent reviewed my shipping issue and refunded the cost. Thank you for being very attentive to your clients.

The process to fix my TV was a little arduous but Sony got me replacement parts in short order, except for the main board which took longer but ultimately fixed my TV. You were patient with my requests and tried to get me the main board as fast as possible and I appreciate the ease of working with Sony. This is why I continue to spend a little more on Sony products versus the competition. Human support is important!

I was provided with an alternate part number that replaced the obsolete part number. Got a link to the new part and I was able to place an order.

Found a compatible part for one no longer available.

Quick reply and solution.

Recently had positive interaction with rep, Fred, regarding an order (Samsung Part) that was received incomplete. Fred was knowledgeable, courteous and thorough. He solved my issue and I'm grateful

Before I placed an order I told them that Samsung told me the item is no longer made but they assured me it would be in stock ion 2 weeks. I placed the order knowing I would not have my dryer working for 2 weeks. Lo and behold the quoted date comes and goes and now the item shows no ETA. If I knew that was the case, I would have bought a dryer 2 weeks prior when things were on sale. Terrible company and their representatives lie.

My agent sucked. She said they do not sell parts for NOMA products and Canadian Tire gave me their exact phone number.

Ordered a new replacement DC92-02003A it arrived and the Temp switch did not work. Reordered a replacement thru exchange and it arrived with the same issue the temp switch did not work no click or output. Had to pay for both upfront and shipping until they receive part back. Not ordering from them again. Their QC appears to be non existent. Order from another supplier they are cheaper and their QC is probably about the same.

Their customers service is excellent. I would highly recommend to do business with them to anybody.

I purchased a song bar last year , Now I can't open the remote control to change the battery .