Fehaute Reviews

Dear Customer,

Thank you for bringing the issue to our attention. We sincerely apologize for the frustration you’re experiencing with your order and want to address your concerns directly.

Please be assured that we are not a scam, we are a legitimate company and are committed to resolving this issue for you. We understand that the lack of shipping information and communication can be very frustrating.

Our estimated delivery date is based on several factors, including the destination address, and the time we assemble and prepare your items for shipment. Express shipping only means the speed will be faster on the way (not including prepare time). Due to the peak shopping season, it may take longer to prepare item.

Typically, once your order has shipped, you should receive a shipping confirmation email with tracking details. If you haven’t received this email, please check your spam or junk folder as it might have been directed there by mistake.

We also want to clarify that our customer service channels are available to assist you. We have email and 24-7 Live Chat service now. Our live chat service is completely free and accessible via the chat button located in the lower right corner of our website. If you’re being prompted for additional money, please note that this is not our website chat link and please do not click on it as they are advertisements.

To resolve your issue swiftly, could you please provide us with your order number so we can investigate the status of your shipment and ensure you receive the appropriate assistance? We've already sent a private message to you, please check and we are looking forward to your reply.

Thank you for your patience, and we look forward to resolving this matter for you.

If you need any assistance with the order, please feel free to contact us by chat for quick response or by email at service@fehaute.com. By email we will reply to you within 24 hours.

Best regard,
Ashley
FEHAUTE

Dear customer,

Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the Shipping and sizing issue.

Each customer is important to us, we do hope that the problem can be solved in a way that is satisfactory to you.


Sorry, generally speaking, our system will send an order confirmation email within one day after the customer places an order for verification.
In addition, the relevant order emails will be automatically sent to the email address when the customer places the order. If the email address when placing the order is incorrect, the customer may not be able to successfully receive the email. However, you can contact us to further resolve the issue. We will also register the correct email address for the buyer and send subsequent order emails to the customer's correct email address.

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Regarding the size issue, please kindly know Size varies from specific items on our website but is not standard US size. Usually, customers need to use the “size chart “ with measurement details to determine their ideal size better.Please be noted that as all the dimensions are measured manually, it is not deemed as wrong if the deviation is 1~3cm.

We are committed to providing our customers with a hassle-free returns process.
If you need to return next time, you may check our return policy and how to return via https://fehaute.com/information/refund-policy

If the return process does not work. You can contact our customer service team and explain the situation in detail, including the reason for requesting return and any relevant order .

To ease your worries about returns, we have provided you with other options. If you still want to return the product, you can contact us directly within 30 days of receipt to obtain a return label.

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For the shipping issue, usually, after we confirm your order, we need 3-5 working days to process your order. The lead time required for different items is different. If there are multiple items in your order, our warehouse will split the package and send out the them that have been stocked first. Once the items are dispatched, the estimated delivery time is 3-7 working days with express delivery. Therefore, if you receive the order within 12 days after placing the order, it is also within the time frame of express delivery. We will consider increasing the inventory of products and improving the efficiency of our logistics colleagues so that the products can be shipped as soon as possible.


Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.

If you need additional assistance, please feel free to contact us by email at service@fehaute.com. We will reply to you within 24 hours.

Best Regards,
Timmy
FEHAUTE 

Dear Customer,

Thank you for your feedback.
You can enjoy free shipping when buying over 129 USD after discount. ( final sale products are not eligible for coupon / shipping discount )

Please note that when the sales items were put in the cart, the limit discount they enjoyed will be indicated separately from their original price. Please check carefully.
Since the dress value is less than 129 USD, the order was charged for shipping fee. This could be ready why the order total is not the same as the product price.

Please note this order was paid in USD, the amount would be different when it's changed into AUD. We recommend you to consult your bank first.

If you still got question about the price, please feel free to send us screenshot by chat for quick response or by email at service@fehaute.com. By email we will reply to you within 24 hours.

Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Louisa
FEHAUTE

Dear Customer,

Thank you for your purchase and feedback.
Since we have different return warehouse and that we can not make prepaid label when we are not informed of the return product and reason, it is obliged to contact us for return label. Hope for your understanding.

To submit your return request, kindly please visit https://fehaute.com/order-query, use your email address and order number to check your order - click on "return" button to submit a return request.
You are recommended to use a computer to finish this process.

If you can not submit online, please indicate the item(s) you wish to return and for what reason. We'll submit request for you.

Upon checking, it seems that we have sent you the return label in 5th Sept. The parcel is intransit to us now. We will refund you in 3-5 business days when the returned package is received.
Your patience and understanding is highly appreciated.

If you need any assistance with the order, please feel free to contact us by chat for quick response or by email at service@fehaute.com. By email we will reply to you within 24 hours.

Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Louisa
FEHAUTE

Dear Customer,

Thank you for your comment. It seems that we do not find any order under your user name. What may we help you with?

Please note that we are a legitimate company. You can find out more about us at : https://fehaute.com/information/about-us
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Thank you for your reply. We have watched the video you mentioned, but there is no reliable evidence in the video to prove that we are a fraudulent website.
All the arguments are based on the subjective requirements of the YouTuber for online shopping websites.
If judged by his standards, a large number of small and medium-sized online shopping companies that are operating honestly and are in the process of business expansion can be labeled as 'scam', which is extremely unfair to all of the merchants who are working hard to provide better services & products.

If you need any assistance with your FEHAUTE order, please feel free to contact us by chat for quick response or by email at service@fehaute.com. By email we will reply to you within 24 hours.

Best regard,
Louisa
FEHAUTE

Dear Customer,

Thank you for your purchase and feedback.
We always send confirmation to customer's email when an order is paid. Please check your inbox/spambox, and check if you have left the correct email address. And we sincerely suggest you add our service email service@fehaute.com to your white list to avoid any blockage.

Upon checking, it seems that we have sent you the confirmation email with order number again yesterday.

If you need any assistance with the order, please feel free to contact us by chat for quick response or by email at service@fehaute.com. By email we will reply to you within 24 hours.

Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Louisa
FEHAUTE

Dear Customer,

Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by discount issue.

Please provide us with your order details and the corresponding coupon code, and I’ll ensure that we rectify this situation promptly.

If you need any assistance with the order, please feel free to contact us by chat for quick response or by email at service@fehaute.com. By email we will reply to you within 24 hours.

Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.

Best regard,
Tracy
FEHAUTE

We have received your complaint about the order. We sincerely apologize for any inconvenience caused.

Usually, after we confirm your order, we need 3-5 working days to process your order. The lead time required for different items is different. If there are multiple items in your order, our warehouse will split the package and send out the them that have been stocked first.

Please note that due to high demand during certain seasons, there may be occasional delays. We apologize for any inconvenience and appreciate your understanding.

Once the items are dispatched, the estimated delivery time is 7-15 working days.

We will consider increasing the inventory of products and improving the efficiency of our logistics colleagues so that the products can be shipped as soon as possible.

Dear Customer,

We’re pleased to hear that you found the overall experience smooth and that you liked the size charts and dress design. We always strive to provide a seamless shopping experience and your positive comments are greatly appreciated.

We apologize for the confusion regarding the pricing and shipping charges. Usually you can view the order subtotal (including product price and any other charges) before payment. The shipping cost depends on the package weight and shipping distance. Normally you can check the shipping cost after filling in your shipping address before making the payment. We now offer free standard shipping when the order amount after the discount is over 129 USD.

Upon checking, the amount of your order after discount is less than 129$. Hope for your understanding.

We are now processing your order. Once it be shipped out, we will email you the tracking number.

Your feedback is invaluable, and we understand how important it is to have clear and accurate pricing information. We are currently reviewing our checkout process to ensure that shipping costs and any additional fees are more transparently displayed before completing a purchase.

If you need any assistance, please feel free to contact us by email at service@fehaute.com, we will reply to you within 24 hours.

Best regard,
Ashley
FEHAUTE

Dear Customer,

Thank you for bringing the issue to our attention. We sincerely apologize for any confusion or inconvenience caused by shipping.

We are sorry to hear that you could not get in touch with us. It seems that there were no email sent from your order's related email address.
May I know how did you try to contact us?
You can write email to service@fehaute.com or create a service ticket at https://fehaute.com/information/contact-us
You can also click on the earphone icon at the lower right of our website to start a chat conversation. Or got to contact-us page, choose option OTHER-OTHER to find out the chat enter button.

We have found your order, and sent the estimated shipping date to your order's related gmail address. Please check your spambox and put our email address service@fehaute.com to white list.

If you need any assistance with the order, please feel free to contact us by chat for quick response or by email at service@fehaute.com. By email we will reply to you within 24 hours.

Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Louisa
FEHAUTE