I paid $59 for express shipping that guaranteed the delivery within 7 days. After receiving the tracking order, it indicated the order will be received 4 days after the event I needed it for!
Date of experience: October 16, 2024
Reply from Fehaute
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience this situation may have caused.
We understand your frustration with the shipping process. Please rest assured that our express delivery service is typically scheduled for 5-8 business days for the United States, United Kingdom, France, and Germany. For Canada, Australia, and Puerto Rico, the expected delivery time is 7-10 business days.
Your order is currently expected to arrive by October 26, 2024, which is well within the 5-8 business days timeframe we provide for express shipping. We strive to be transparent with our delivery times and would never intentionally mislead our customers.
We appreciate your understanding in this matter. If you have any further questions or concerns, please don't hesitate to reach out. Your satisfaction is important to us, and we are here to assist you in any way we can.
Thank you once again for reaching out to us through Trustpilot. If you require any assistance, feel free to contact us via email at service@fehaute.com. We are committed to responding to your inquiries within 24 hours.
We were very happy with the dresses we purchased. We each ordered 2 dress and each returned 1. The return process went smoothly. I will most definitely be using this site for dress purchases in the future.
I keep trying to return a dress I ordered that is clearly not like the picture. The picture is deceiving. They want to give me a partial refund. When I give them the order number (THEY GAVE ME), they say it is incorrect! They are trying to scam me and won’t give me the information to send the item back!
Date of experience: October 01, 2024
Reply from Fehaute
Dear Customer,
Thank you for letting us know about the issue regarding your recent order. We apologize for any confusion or inconvenience this has caused you.
Please be assured that we take your concerns seriously and are committed to resolving this matter. While you may have lost confidence in our process, we want to make things right. We can assure you that we are a legitimate company and our business is completely legal and compliant.
Each customer is important to us, we do hope that the problem can be solved in a way that is satisfactory to you.
If you received the item is not the same as the product page, then could you send the photos to our customer service center? We'd like to offer you a satisfactory solution after checking. Looking forward to your reply.
We are committed to providing our customers with a hassle-free returns process.
Please refer to the return policy: https://fehaute.com/information/refund-policy
o ease your worries about returns, we have provided you with other options. If you still want to return the product, you can contact us directly within 30 days of receipt to obtain a return label. Once the package arrives at our return warehouse, we will process a refund for you.
We are sorry that I cannot find any orders under your name. Could you please provide us with your order number or email so we can verify it?
Again, thank you for reaching out to us on Trustpilot. If you need any assistance, please feel free to reach out to us via email at service@fehaute.com. We will respond within 24 hours.
I recently purchased a couple of dresses from this fashion house, and I couldn't be more pleased with my experience. The sizes are exactly as described on their website, which made finding the perfect fit a breeze. The fabric used is of absolutely high quality, making the dresses both comfortable and durable.
I've consistently received only good and speedy service from this company. Their clothes are sophisticated, fashionable, and priced very competitively. I will definitely continue to support them and recommend their products to anyone looking for stylish and high-quality fashion.
This is a fraud 100%!!! I ordered the dresses and got email back with thank you for ordering with no confirmation number, nothing. I sent them email after 5 days they are not responding. FRAUD for sure!!!
Date of experience: October 18, 2024
Reply from Fehaute
Dear Customer,
Thank you for letting us know about the issue regarding your recent order. We apologize for any confusion or inconvenience this has caused you.
Please be assured that we take your concerns seriously and are committed to resolving this matter. While you may have lost confidence in our process, we want to make things right. We can assure you that we are a legitimate company and our business is completely legal and compliant.
Each customer is important to us, we do hope that the problem can be solved in a way that is satisfactory to you.
We usually send order confirmation emails (including order number, ordered products, order amount details and delivery address) within 24 hours of customer order placement. And upon checking, our colleague has previously replied to you before. Please check your inbox/spam folder for the email.
You can also click on the earphone icon at the lower right of our website to start a chat conversation. Or got to contact-us page, choose option OTHER-OTHER to find out the chat enter button.
If you need any assistance with the order, please feel free to contact us by chat for quick response or by email at service@fehaute.com. By email we will reply to you within 24 hours.
Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Still unable to get information on how to make a return on two pink dresses that fit very poorly.
Date of experience: October 17, 2024
Reply from Fehaute
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by return.
Please note we do not use standard size. Every item has its own size chart. Some of the items has smaller measurements than standard size, and some larger. We recommend you use "Size Guide" to better determine your ideal size, because sizing varies between our items. "Size Guide" with detailed product measurements is included on each product page. As a note, these are measurements for item itself. You can compare these measurements to similar pieces you already own. Be sure to check the measurements provided online for each item advertised as comparing them to yours to insure a better fit.
It seems that we do not narrow down your order under with your first name. Could you please send us your order number to check?
Usually we will send the return label in 48 hours after customer's request. Please kindly check your inbox/spambox to find the email. You can also click on the earphone icon at the lower right of our website to start a chat conversation. Or got to contact-us page, choose option OTHER-OTHER to find out the chat enter button.
If you need any assistance with the order, please feel free to contact us by chat for quick response or by email at service@fehaute.com. By email we will reply to you within 24 hours.
Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding. Best regard, Louisa FEHAUTE
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by return.
Please be assured that we take your concerns seriously and are committed to resolving this matter. While you may have lost confidence in our process, we want to make things right.
Each customer is important to us, we do hope that the problem can be solved in a way that is satisfactory to you.
We recommend you use "Size Guide" to better determine your ideal size, because sizing varies between our items.
"Size Guide" with detailed product measurements is included on each product page. As a note, these are measurements for item itself. You can compare these measurements to similar pieces you already own. Be sure to check the measurements provided online for each item advertised as comparing them to yours to insure a better fit.
We are committed to providing our customers with a hassle-free returns process.
We noticed that you only submitted a return request for one product in this order.
Usually we will send the return label in 48 hours after customer's request. Please kindly check your inbox/spambox to find the email. You can also click on the earphone icon at the lower right of our website to start a chat conversation. Or got to contact-us page, choose option OTHER-OTHER to find out the chat enter button.
We have sent you a return email through the backup customer service email address (ranshaoguang@outlook.com) again, please check it carefully.
If you need any assistance with the order, please feel free to contact us by chat for quick response or by email at service@fehaute.com. By email we will reply to you within 24 hours.
Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Rather easy to order on this website, but now I have to check how it is going on with the follow up of the delivery, and how will really be the ordered goods.
Well Well what can I say just a big thank you. For the quick delivery .was panicking that I will not received my order before the 11th of july for a wedding buy hey I got it wrong my item came on the 5th of july and I can't wait to wear it for a wedding .thank for the gift .Will definitely buy again think have found a new website ti buy all my out fit. Thanks a million
Very frustrated with the website it seems to only Intermittently allow returns I have sent multiple emails and no response provided
Date of experience: October 16, 2024
Reply from Fehaute
Dear Customer,
We sincerely apologize for the frustration you’ve encountered with our website and the return process.
Every customer is valuable to us, and we truly hope to resolve this issue in a way that meets your expectations.
After verification,the return function of our website is normal. We would like to reassure you that we have successfully received your return request. We have sent the return label multiple times via email, but it’s possible that these messages may have been intercepted or ended up in your spam folder.
To ensure you receive the necessary information, our customer service team will resend the return label shortly. Please keep an eye on your inbox, including your spam folder.We truly appreciate your patience as we work to resolve this issue.
Again, thank you for reaching out to us on Trustpilot. If you need any assistance, please feel free to reach out to us via email at service@fehaute.com. We will respond within 24 hours.
Easy ordering. Live the dresses. I am hoping that I get them shortly. My son is getting married on sept 14 Can you please rush these orders!!! Thank you. Margaret Murphy.
When i looked up dress price it had $169 AUS Dollars but when receipt was emailed and my payment on card was checked it had USD. I would not have purchased it at that price. I went back on the website and it shows $169 in Australian dollars so not sure why I was charged US dollars. Disappointing!
Date of experience: September 17, 2024
Reply from Fehaute
Dear Customer,
Thank you for bringing the currency issue to our attention, and we sincerely apologize for the confusion and any inconvenience caused.
We completely understand your frustration and would like to clarify the situation regarding the pricing on our website.
The default currency displayed on our website is set to USD, which means the dress you purchased is priced at $169 USD. However, we do offer the option to switch to other currencies, including Australian dollars (AUD). You can easily change the currency by clicking the "USD$" in the upper left corner of our website, which will allow you to view the prices in your preferred currency. If you change the currency to AUD before ordering, the price of the dress would be AU$258.95.
It seems that during your purchase, the currency may have remained in USD, which is why your card was charged in US dollars. We apologize for any confusion this caused.
Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
If you need assistance, please feel free to contact us by chat or by email at service@fehaute.com. We will reply to you within 24 hours.
I thought the dresses were beautiful. I would have liked to receive and order number after the purchase along with the thank you email.
Date of experience: September 08, 2024
Reply from Fehaute
Dear Customer,
Thank you for your purchase and feedback. We always send confirmation to customer's email when an order is paid. Please check your inbox/spambox, and check if you have left the correct email address. And we sincerely suggest you add our service email service@fehaute.com to your white list to avoid any blockage.
Upon checking, it seems that we have sent you the confirmation email with order number again yesterday.
If you need any assistance with the order, please feel free to contact us by chat for quick response or by email at service@fehaute.com. By email we will reply to you within 24 hours.
Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding. Best regard, Louisa FEHAUTE
