You have very elegant dresses
You have very elegant dresses, thank you for such good models, I hope the quality is good, I will write about the quality later when I receive it
Date of experience: June 21, 2024
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Reviews3.4
179 total
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Easy to navigate shopping
Easy to navigate shopping. From my first order, the item was shipped and delivered in less than a week……quick delivery
Date of experience: August 02, 2024
It’s a scam
It’s a scam! Don’t use this site! I paid for a dress and express shipping they took the money and no shipping information and package did not arrive. No contact details and goes to auto chat line asking for more money to answer enquiries.
Date of experience: September 13, 2024
Reply from Fehaute
Dear Customer,
Thank you for bringing the issue to our attention. We sincerely apologize for the frustration you’re experiencing with your order and want to address your concerns directly.
Please be assured that we are not a scam, we are a legitimate company and are committed to resolving this issue for you. We understand that the lack of shipping information and communication can be very frustrating.
Our estimated delivery date is based on several factors, including the destination address, and the time we assemble and prepare your items for shipment. Express shipping only means the speed will be faster on the way (not including prepare time). Due to the peak shopping season, it may take longer to prepare item.
Typically, once your order has shipped, you should receive a shipping confirmation email with tracking details. If you haven’t received this email, please check your spam or junk folder as it might have been directed there by mistake.
We also want to clarify that our customer service channels are available to assist you. We have email and 24-7 Live Chat service now. Our live chat service is completely free and accessible via the chat button located in the lower right corner of our website. If you’re being prompted for additional money, please note that this is not our website chat link and please do not click on it as they are advertisements.
To resolve your issue swiftly, could you please provide us with your order number so we can investigate the status of your shipment and ensure you receive the appropriate assistance? We've already sent a private message to you, please check and we are looking forward to your reply.
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Thank you for your reply. It seems that you didn't pay for Express shipping, and we have already replied to your inquiry email in 13th Sept.
The shipping method you chose was Standard.
We offer international shipping for most destinations of the world. The standard shipping will take 10 to 17 business days with extra 1 to 2 business days of processing time for every order. You can find more details time frame at : https://fehaute.com/information/shipping-delivery
The dress you purchased was a popular item. We are deeply sorry for making you wait so long. Due to the high season, the stock changes rapidly. We will do our best to improve the stock alert system.
Regarding this issue, our representative have sent an email to you and discuss about a better solution, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated.
If you need any assistance with the order, please feel free to contact us by chat for quick response or by email at service@fehaute.com. By email we will reply to you within 24 hours.
Best regard,
Ashley
FEHAUTE
Scam
Ordered a dress. Never received it. I followed up. They said : it was delivered. I never received it and requested refund. I was informed that I should check my house properly or check with the post office (not even sure which provider). It was delivered. If I don’t have it- it’s my problem
Date of experience: September 25, 2024
Reply from Fehaute
Dear Customer,
Thank you for bringing the currency issue to our attention, and we sincerely apologize for the confusion and any inconvenience caused.
We truely understand your concerns and will do our best to solve the problem. We can assure you that we are a legitimate company and our business is completely legal and compliant.
Please know that we take these matters seriously.The tracking information shows the order had been delivered to your address. I recommend checking with neighbors or your local post office for any potential delivery issues.
To assist you further, our colleague will be reaching out via email shortly with a proposed solution. Please keep an eye on your inbox for our email.
Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
If you need assistance, please feel free to contact us by chat or by email at service@fehaute.com. We will reply to you within 24 hours.
Best regard,
Tracy
FEHAUTE
Great Dresses!
I never found a website with this kind of dresses before. Pretty , Elegant and afforable.
Customer service is exceptional!
Date of experience: September 18, 2024
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The website was easy to use
The website was easy to use, they offer wonderful discounts for first time users.
Date of experience: August 26, 2024
Waited nearly a month for a dress that…
Waited nearly a month for a dress that I wouldn’t wash the car with so poor quality nothing like the picture. Now still waiting more than 2 weeks for a refund and you pay to return items.
Date of experience: July 29, 2024
Reply from Fehaute
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
I’m deeply sorry for keeping you waiting for so long.We will try our best to improve our shipping efficiency and provide you the better shopping experience.
We apologize that the dress did not meet your expectations. We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.We take quality issues seriously and will investigate this matter further.
According to our return policy, customer is responsible for the return shipping fee. Your suggestion is valuable to us and we will take it into consideration as we continue to improve.
We want to make this right for you. Please provide me with your order details, and we will solve the problem in proper manner. Thank you for your patience, and I appreciate your understanding.
If you need assistance, please feel free to contact us by chat or by email at service@fehaute.com. We will reply to you within 24 hours.
You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button.
Thank you again for your feedback on this issue. We always strive to provide prompt and efficient service to our customers.
Best regard,
Tracy
FEHAUTE
It is a very convincing scam
It is a very convincing, but none the less, scam website. Before you purchase, please take a look at the Fehaute.com scam finder review on YouTube.
Date of experience: September 03, 2024
Reply from Fehaute
Dear Customer,
Thank you for your comment. It seems that we do not find any order under your user name. What may we help you with?
Please note that we are a legitimate company. You can find out more about us at : https://fehaute.com/information/about-us
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Thank you for your reply. We have watched the video you mentioned, but there is no reliable evidence in the video to prove that we are a fraudulent website.
All the arguments are based on the subjective requirements of the YouTuber for online shopping websites.
If judged by his standards, a large number of small and medium-sized online shopping companies that are operating honestly and are in the process of business expansion can be labeled as 'scam', which is extremely unfair to all of the merchants who are working hard to provide better services & products.
If you need any assistance with your FEHAUTE order, please feel free to contact us by chat for quick response or by email at service@fehaute.com. By email we will reply to you within 24 hours.
Best regard,
Louisa
FEHAUTE
Easy to manoeuvre the website
Easy to manoeuvre the website, easy to see measurements and lots of beautiful dresses
Date of experience: September 02, 2024
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This company seems to be running some…
This company seems to be running some type of scam. Upon ordering a dress for a wedding, there was no notice that the dress was out of stock. After not receiving the dress 2 weeks later I contacted customer service. I was told the item is out of stock for the next 3 weeks and shipment would take another 7-10 days. I cancelled the order and now awaiting my refund. I’ll keep you posted.
Date of experience: July 02, 2024
Reply from Fehaute
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any inconvenience caused by the shipping delay issue. We want to assure you that we are not a scam, we are a legitimate company.
Please note that while we strive to maintain accurate inventory levels on our website, there may be instances where an item shows as available for purchase but is actually out of stock due to unforeseen circumstances such as high demand or supplier delays.
We are deeply sorry for making you wait so long. Due to the high season, the stock changes rapidly, your order has been delayed due to inventory constraints, Also, the dress you ordered is handmade dress, which will require more time for preparation. The item will be available later, so we didn't send out of stock notification, but we sent delay notification to you.
We understand how important it is for our customers to receive their orders in a timely manner. We are committed to improving our stock of items and shipping services to provide faster delivery times for our customers.
Regarding your cancellation and refund, our team is currently processing your request. The refund is under processing. We will expedite this as quickly as possible and ensure you receive your refund promptly. You will receive a confirmation once the refund has been processed.
Again, thank you for reaching out to us on Trustpilot. We apologize for any disappointment you may have experienced. We value your feedback and appreciate your understanding.
If you need any assistance, please feel free to contact us by chat for quick response or by email at service@fehaute.com. By email we will reply to you within 24 hours.
Best regard,
Ashley
FEHAUTE
Not keeping their promises
Fehaute’s web site promises shipment in 48hours, it has been 20 days now, my order HBXFI00104845 has not been processed yet neither shipped, however I can confirm the money has been taken from my card.
I am so so disappointed 😔
Date of experience: May 31, 2024
I thought you delivered in Switzerland…
I thought you delivered in Switzerland 🇨🇭 it said page was in Switzerland
Date of experience: October 19, 2024
Reply from Fehaute
Dear Customer,
Thank you for letting us know about the issue regarding your recent order. We apologize for any confusion or inconvenience this has caused you.
Please be assured that we take your concerns seriously and are committed to resolving this matter. While you may have lost confidence in our process, we want to make things right.
We are sorry that we cannot find any correct orders under your name. Please confirm if you made a purchase with us. Could you please provide us with your order number or email so we can verify it?
Please note that the orders will be shipped from one of our warehouses located in the US, EU, or Asia. The specific warehouse will depend on the availability of stock and your delivery address.
Please rest assured that we will send your order to your delivery address.
Again, thank you for reaching out to us on Trustpilot. If you need any assistance, please feel free to reach out to us via email at service@fehaute.com. We will respond within 24 hours.
Kind regards,
Timmy
FEHAUTE
Never delivered / still being produced
Ordered a dress on April 16th. Credit card charged in that exact moment, and with the promiss of 10/16 days of delivery, even if they advertise it as a 48h max delivery. So far no dress with the appology that i have great taste and that the dress sold out and that supplier is making them as we speak. Not also the same dress is still available today and in stock, today they have told me that the lot of dresses that they received from the supplier has not passed inspections tests and so that we are back to the beggining. Very shady company that funds itself with upfront costumers money.
Date of experience: April 16, 2024
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Took a while but beautiful
I ordered a dress on April 21,2024. I received it today June 11. I bought it for an occasion that hasn't come yet, but it took forever.
On a good note it is a beautiful dress. Fits perfectly. Reminds me of the brand Chiara di Bona which is super $$$. I have to say I love it.
Date of experience: June 11, 2024
The products are good quality and true…
The products are good quality and true to size but some times the delivery takes too much time
Date of experience: July 11, 2024
Reply from Fehaute
Dear Customer,
Thank you for bringing the issue to our attention. We sincerely apologize for any confusion or inconvenience caused by ordering.
Non-handmade dresses:
We offer international shipping for most destinations of the world. The standard shipping will take 10 to 17 business days with extra 1 to 2 business days of processing time for every order.
Handmade dresses:
Might take 4-6 weeks to prepare the shipping. You can find the Handmade mark in item's detail page
You can find more details time frame at : https://fehaute.com/information/shipping-delivery
Regarding this issue, our representative have sent an email to you and discuss about a better solution, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated.
If you need any assistance, please feel free to contact us by chat for quick response or by email at service@fehaute.com. By email we will reply to you within 24 hours.
Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Louisa
FEHAUTE
Ordered a dress several weeks ago but…
Ordered a dress several weeks ago but so far no contact from this site. Tried several emails and even had several chats but so far no dress. Also have same problem as another reviewer in April. Do not order from this place. It’s a scam.
Date of experience: April 15, 2024
Nice style
Very nice style for your clothes and I hope the quality will be there too as shown on the website.
Date of experience: July 13, 2024
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Fehaute have stunning dresses for all…
Fehaute have stunning dresses for all occasions, and the quality is beautiful.
Date of experience: September 06, 2024
Ordered a dress HBXFI00105317 on…
Ordered a dress HBXFI00105317 on 5/10/24 for my daughter's bridal shower. After I did not receive the dress, I contacted them via email, they apologize for the delay and regret to inform me that the following item(s) are not yet ready to be shipped. This item is estimated to be restocked in 7th June. I then asked when it would be shipped and their response was: We are sorry to inform you that the product has not passed the quality inspection and the supply time will be overdue until 2024-06-20
Once it is shipped, you will be notified by email and you can expect it in 10-15 business days. I now am out $129.00 and no longer want a dress that will not be in in time for my daughter's bridal shower. I requested a full refund ASAP and got no response.
Date of experience: June 06, 2024
Beware Fehaute
Purchase made and returned in February . Still waiting for refund . OrderHBXFI00103699 still shows as pending in account . Remains uncleared funds.
Date of experience: July 07, 2024
Reply from Fehaute
Update
Dear Customer,
Thank you for bringing this matter to our attention. We sincerely apologize for any confusion or inconvenience caused.
Upon checking, your order was placed in April, not in February. You returned the item to us in June. The full refund was successfully issued to your original payment on 2024-06-28. If you don't receive the refund, please check your bill or contact your card issuer at your earliest convenience.
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Dear Customer,
Thank you for bringing this matter to our attention. We sincerely apologize for any confusion or inconvenience caused.
Usually we will refund in 3-5 business days after the parcel is delivered to us.
If you didn't returned by prepaid label, please send us return tracking number and carrier name so that we can help you process the refund quickly.
It seems that we do not find any order.
If you need any assistance, please feel free to contact us by chat for quick response or by email at service@fehaute.com. By email we will reply to you within 24 hours.
Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Louisa
FEHAUTE