Service
Ordered some folding handle bars for our electric bikes. The customer service has been great. Shipping was super fast can’t wait to install them.
Date of experience: September 25, 2024
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Reviews4.8
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Well made work great
Very quick delivery. Pop off pedals and thin stem installed easily and seem very solid. Only have a couple of rides with them. Definitely nicer putting my bike in my mini van easier with no snagging on the pedals no handlebars blocking the whole rear view.
Date of experience: August 23, 2024
Reply from Flatbike, Inc.
Easier bike travel. Woohoo! That's what we're looking for!
Rapid answer by email wen I've make a…
Rapid answer by email wen I've make a mistake in the shipping address. Shipping was fast but UPS charge $30CAD for collecting the $6 canadian taxes.
Besides that, the quick pop off pedals are very useful.
Date of experience: July 25, 2024
Reply from Flatbike, Inc.
Wow. Thanks for sharing that, Mario. We've stopped using UPS for different reasons, but this is good to know.
Great service and a great product
Great service and a great product - highly recommend!
Date of experience: September 16, 2024
Flatbike pedals
Flatbike pedals are a great product: my feet stay on them easily and they disconnect quicker than the Wellgo pop-off pedals.
Date of experience: August 23, 2024
Reply from Flatbike, Inc.
Awesome. Thanks for sharing.
I purchased an Adventure Bike
I purchased an Adventure Bike, but I had several questions about and Bob was kind (and patient enough) to answer all my questions. The bike itself is incredibly nice and comes as described!
Date of experience: July 28, 2024
I recently purchased a Flatern your…
I recently purchased a Flatern your bike kit from Bob at Flatbike.
From my initial email enquiries all the way through to delivery of my kit to Western Australia. My experience was 5 ⭐.
Bob answered all my questions promptly and clearly.
DHL delivery to Australia was offered as an option and at a very fair price.
The kit was ordered on Fri and I received it on Tue ( 5 days delivery including the weekend to Australia) ✅
Most importantly the MTB Pedal kit and the Stem are good quality and function nicely
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This kit does as it says on the Box and Bobs Customer Servis is Exceptional....Kinda reminds me of the good old days
Thanks Bob
Date of experience: June 07, 2024
Reply from Flatbike, Inc.
Woohoo! Glad to help you effectively . . . halfway around the world.
Outstanding customer service!
The customer service was incredibly responsive despite the time difference. Bob was so helpful and honest in advising us as to what bicycles would fit our needs. Our items were delivered in the time frame promised. Ordering our bikes was a wonderful experience.
Date of experience: July 15, 2024
Reply from Flatbike, Inc.
So glad everything worked out so well, Helene. Happy riding!
Highly recommended
Quick response to email queries.
I'm in the UK, but Bob was happy to demonstrate the bike to my brother and his girlfriend who live locally in the US, so they could check the frame size would be OK for me.
The bike was prepared and shipped on a Monday and received on the Friday, so really pleased with the service. Was well packaged and arrived undamaged. The bike is great, just what I wanted, a full size bike which can easily be folded and fits in a Renault Clio!
Would highly recommend this company.
Date of experience: July 03, 2024
Reply from Flatbike, Inc.
Fitting in a Renault Clio! That's one we hadn't tested. Thanks for taking the time to write this review, Julie. Happy riding...
Recent purchase of a used DF-6 folding…
Recent purchase of a used DF-6 folding mountain bike.
Until now I have been riding 20" folders for touring. This bike fits in the same bag as my 20" so long as I put the front wheel on the wrong side and remove the handlebar, less than 3 minutes (only necessary for long distance trains). No comparison this bike is fantastic quality, and the ride is amazing, nothing like a 20" folder.
Date of experience: September 07, 2023
Reply from Flatbike, Inc.
That's . . . kind of amazing. I had no idea that a folded full-size bike could fit in a bag for a 20" wheel bike under any circumstances. So glad to help you solve the long-distance train problem. Happy riding!
THINstem for Wallke X3 Pro
I bought (at full price) two THINStem folding stems (1.25) for my 2 Wallke X3 Pro e-bikes. They fit perfectly and are made of solid & joint welded material. Included detailed instructions are easy to follow. Folding the handlebars is the best addition I could make to these bikes for transporting & storage. Quality craftsmanship throughout. Thank you so very much.
Date of experience: April 23, 2022
Reply from Flatbike, Inc.
Hi George,
Thanks for sharing your feedback with us.
What a great description of how the THINstem is built, what it does, and how it adds value to your e-bikes. This will be very useful for other riders!
We very much look forward to seeing you again soon.
With our best regards,
Bob
Hero of the day!
While riding my bike on a trail near the Flatbike office/warehouse I had a flat tire. After googling bike shops near me I was able to walk my bike to the location where owner Bob was so kind and helpful and was able to get me back on the trail - super nice guy! Also learned a lot about his bikes which seem very innovative and a good value.
Date of experience: October 13, 2023
Reply from Flatbike, Inc.
What a cool review. Many thanks, and happy riding!
Personal Touch
I spent several weeks researching folding bike companies before I decided upon a full-sized folder from Flatbike. Bob from Flatbike quickly answered a question I had. He also contacted me before shipping the bike to go over a detail regarding a protective plastic collar on the frame. I truly appreciated the personal service. I know that I can contact Bob with any questions about my bike that I may have down the road!
Date of experience: May 10, 2023
Reply from Flatbike, Inc.
Absolutely. Happy riding is our goal, so ask away whenever needed.
Love this quick release technology and quality but...
Love the quick release technology of these pedals and the build quality is top notch. Installation instructions could use some additional details, especially with with regards to which washer goes where and in what order. I had to find a Flatbike video on YouTube and re-watch the video several times until I spotted washer placement-order details. I'm also a little disappointed with the size of the flat pedals, they are much smaller than I expected. I would suggest placing the dimensions of the pedals on the web site.
Date of experience: July 30, 2021
Reply from Flatbike, Inc.
Hi Larry,
Thank you for your feedback.
It is always great to get the opinion of our customers, and we would just like to say that if your need any extra help or information, don't hesitate to get in touch with us, that is what we are here for.
Nevertheless, you should have received an information sheet with your pedals that includes a photo of the order of the washers and we are sorry if this was missing. Thanks for the suggestion, we have actually put the dimensions on our new website, unfortunately, this has had a few launch issues but should be up and running very shortly.
We hope to see you again.
All the best,
Bob
Excellent product, Top quality manufacturing
Excellent product, top quality!
I hope that the black plastic ring will withstand daily use in all weather conditions (rain, snow, salt...) for a long time.
Every day I take off the pedals and honestly I'm a little afraid of the weather conditions along with the mud.
Thank you very much for your cooperation
Greetings from Zagreb, Croatia, Europe
Date of experience: December 02, 2023
Reply from Flatbike, Inc.
Thanks, Mlad. You're in good company. We've got some rather rough riders out there, and nobody's broken a Wellgo lock ring yet. But if you ever do . . . we're there for you then too.
Super product
Super product, highlighted mounting instructions very clear. Pedals work great right out of the box, no adjustment needed. Quickly shipped, excellent option for SPD pedals that can be removed from bike in a second without tools. Much appreciated for my folding bike.
Date of experience: September 17, 2020
Full Price/Partial Delivery
I placed an order for a set of Tannus tire inserts for my bike and received just the inserts without the specialty tubes required for these inserts. I can't find tubes in the unusual size required. What am I supposed to do now?
Date of experience: April 16, 2021
Reply from Flatbike, Inc.
Frank, we're glad your order of Tannus inserts arrived, along with the info sheet about what size tube to purchase. Most folks simply get those off Amazon; just search for BIKE TUBE 26" x 3.5" . I see 4 vendors right now. If you still feel this is unacceptable, please return your Tannus inserts for a full refund.
Bought a set of flat pop-off pedals
Bought a set of flat pop-off pedals. Good instructions and seem to be just what we wanted. Haven't used them much yet, but expect them to work fine. The prime purpose in purchasing these is to make it easier and more compact to transport our bikes inside of our Grand Caravan. To do this, we remove the quick release front wheels and turn the handle bars 90 degrees. This leaves the pedals as the only significant obstruction. The pop-off pedals solve that problem.
Date of experience: March 21, 2021
Reply from Flatbike, Inc.
Hi Joseph,
Thanks for this great feedback. Explaining your usage process so others can understand it is super-helpful.
We are delighted our pop-off pedals have made touring with your bikes so much easier; Happy riding!
We are here for anything else you might need!
All the best,
Bob
Great bike, great service, reasonable pricing
I am looking for a very specific things. The website selections don't have the ideal setup that I would like. I have a few rounds of communication with Bob. He offered a few options that are customized for my specific request and with good price. Throughout the communication, he is always fast and I can tell he really want to do his best to satisfy all customers. Overall, I got a great bike, great service with reasonable pricing. Thank you, Bob. Really appreciated your service.
Date of experience: May 10, 2023
Reply from Flatbike, Inc.
What a great review. Thanks for the time you took to do this, Jason. Happy riding!
Great communication with Bob
Great communication with Bob, who answered all emails promptly. These bikes are great. If you don't need the absolute smallest folded size, I recommend quickly changing out the handlebar for one that is longer, because it completely improves the handling of the bike. Beware, though, you will have to swap out all the brake and shifter tubing and cables to get a longer handlebar to work
Date of experience: December 01, 2022
Reply from Flatbike, Inc.
Hi Peter,
Thanks for your positive feedback.
We appreciate knowing you are satisfied with your purchase and your experience with us. It's great to know we could deal with all your questions. That is what we are here for!
We hope to hear from you soon.
All the best,
Bob