Folsom Wine & Spirits Reviews

634  Excellent
TrustScore 4.5 out of 5

4.7

In the Liquor Store category

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Reviews4.7

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Rated 4 out of 5 stars

Good company but not perfect.

Placed 2 orders with Folsom presently.
The first was 6 bottles of Eagle Rare 10 year. Packaged Flawlessly, Priced well, Shipping costs priced competitively. 5 star purchase!!!
Second purchase was 2 bottles of Rock Hill Farms. Priced competitively, Packaging left a little to be desired as one bottle leaked during the shipment. Shipping costs priced competitively.
3 star purchase. I let Folsom know about this issue on the second purchase. They responded within 48 hours which was satisfactory. While they did say they were sorry for this issue and offered me a 5% discount on a future purchase, the core issue of making sure a $375 bottle of bourbon does not leak in transit was not addressed.
I like this company and will definitely consider buying from them in the future.
However I would like a solution to the issue I had.

Date of experience: August 13, 2024

Reply from Folsom Wine & Spirits

Thank you for sharing your detailed experience! We're thrilled to hear your first purchase was flawless, but we apologize for the issue with your second order. It's great that the team responded promptly and offered a discount, though we understand your concern about the packaging. Ensuring premium bottles like Rock Hill Farms are protected during transit is crucial. We appreciate your continued trust and will certainly take this feedback to work on improving our shipping methods. We hope your future purchases will meet your expectations fully!

Thanks,
Folsom Wine and Spirits Team!


Rated 5 out of 5 stars

Got what I was looking for at a great…

Got what I was looking for at a great price compare to competitors in Chicago even with the shipping cost included.

Date of experience: August 16, 2024

Reply from Folsom Wine & Spirits

Thank you for the great feedback! We're glad to hear you found what you were looking for at a competitive price, even with shipping included. We appreciate your business and hope to serve you again soon!

Thanks,
Folsom Wine and Spirits Team!


Rated 5 out of 5 stars

Impressive

Fastest order I’ve ever received for anything! Products arrived perfectly and wax intact in the Arizona summer 110*f + outside.

Date of experience: August 12, 2024

Reply from Folsom Wine & Spirits

Thank you for the fantastic feedback! We’re thrilled to hear that your order arrived so quickly and in perfect condition, especially in the Arizona heat. We appreciate your support and look forward to serving you again! Stay cool!

Thanks,
Folsom Wine and Spirits Team!


Rated 5 out of 5 stars

Super easy to order and pick-up and I…

Super easy to order and pick-up and I also got a great deal! The salesperson was really helpful and knowledgeable about everything! Highly recommend a visit! And a purchase!

Date of experience: August 10, 2024

Reply from Folsom Wine & Spirits

Thank you for the great review! We're thrilled to hear that the ordering and pick-up process was easy and that you snagged a great deal. It's wonderful to know our salesperson was helpful and knowledgeable. We appreciate the recommendation and look forward to your next visit!

Thanks,
Folsom Wine and Spirits Team!


Rated 5 out of 5 stars

I love you guy i got my liquor fast at…

I love you guy i got my liquor fast at a great price it was wrapped greati will defintitly only buy you guy for now on
Don

Date of experience: August 15, 2024

Reply from Folsom Wine & Spirits

Thank you so much, Don! We're thrilled to hear you had a great experience with fast delivery, great prices, and secure packaging. We appreciate your loyalty and look forward to serving you again! Cheers!

Thanks,
Folsom Wine and Spirits Team!


Rated 5 out of 5 stars

Repeat customer

My third purchase. Very consistent pricing, service, shipping and handling. My go to place for gifts.

Date of experience: August 07, 2024

Reply from Folsom Wine & Spirits

Thank you for your continued trust and support! We’re delighted to hear that you’ve had a consistently positive experience with our pricing, service, and shipping. We're honored to be your go-to for gifts and look forward to serving you again!

Thanks,
Folsom Wine and Spirits Team!


Rated 5 out of 5 stars

great not a scam

received everything i ordered in a time that was discussed and it was wrapped well to protect it.

Date of experience: August 08, 2024

Reply from Folsom Wine & Spirits

Thank you for your feedback! We're glad to hear that your order arrived on time and well-protected. We appreciate your support and look forward to serving you again!

Thanks,
Folsom Wine and Spirits Team!


Rated 5 out of 5 stars

These guys are great

These guys are great. Awesome selection. Quick and safe shipping. My go to.

Date of experience: August 08, 2024

Reply from Folsom Wine & Spirits

Thank you for the great review! We're thrilled to be your go-to with our awesome selection and quick, safe shipping. We look forward to serving you again soon!

Thanks,
Folsom Wine and Spirits Team!


Rated 5 out of 5 stars

They are efficient,courteous and great…

They are efficient,courteous and great value.

Date of experience: August 16, 2024

Reply from Folsom Wine & Spirits

Thank you for your kind words! We're glad to hear you found our service efficient, courteous, and of great value. We look forward to assisting you again!

Thanks,
Folsom Wine and Spirits Team!


Rated 5 out of 5 stars

Excellent Customer Service

Folsom has some of the best customer service I've experienced. UPS literally dropped my order leaving me with less than what I'd ordered. Although I hadn't paid for delivery insurance, Folsom quickly reimbursed me for the damaged bottles. Not only is there customer service superb, they also have a great selection and quick deliveries.

Date of experience: August 23, 2024

Reply from Folsom Wine & Spirits

Thank you so much for sharing your experience! We're thrilled to hear that our customer service exceeded your expectations, even in an unfortunate situation. We always strive to make things right for our customers, and we're glad you were satisfied with the resolution. It's great to know you're enjoying our selection and delivery speed as well. We look forward to serving you again soon!

Thanks,
Folsom Wine and Spirits Team!


Rated 5 out of 5 stars

Kudos for the service!

Five stars for the prompt and excellent service. The order was well packed and delivered in record time.

Date of experience: August 06, 2024

Reply from Folsom Wine & Spirits

Thank you for the fantastic review! We're thrilled to hear that you were impressed with our prompt service and the care we took in packing your order. It’s great to know your delivery was fast and efficient. We look forward to serving you again soon!

Thanks,
Folsom Wine and Spirits Team!


Rated 5 out of 5 stars

Wonderful experience from ordering to receiving.

Product selection was fantastic and ordering was very easy. Ship time was quick, considering we are across the country.
The box was superbly packed and all the bottles arrived in great condition.
Overall the experience was excellent. We will definitely purchase again.

Date of experience: July 22, 2024

Reply from Folsom Wine & Spirits

It sounds like you had a great experience! Fantastic product selection, quick shipping, and well-packed bottles are always a win. Thanks for sharing, and it’s great to hear you’ll be ordering again!

Thanks,
Folsom Wine and Spirits Team!


Rated 5 out of 5 stars

A great tasting whiskey.

A great tasting whiskey, great shipping experience. I ordered a bottle of Eagle Rare 10 year, and within a week, it was delivered. Thank you. I will order another bottle soon.

Date of experience: July 24, 2024

Reply from Folsom Wine & Spirits

Thank you for the fantastic feedback! We're delighted to hear that you enjoyed your Eagle Rare 10 Year and had a smooth shipping experience. We look forward to your next order—cheers to more great bottles ahead!

Thanks,
Folsom Wine and Spirits Team!


Rated 5 out of 5 stars

Quality store/online vendor

Quality store/online vendor. Made a few purchases here for hard to find bottles. Great price, selection, and shipping costs were way lower than other stores. Some stores charged upward of $50 to ship, but Folsom was normal and not inflated…

Date of experience: July 06, 2024

Reply from Folsom Wine & Spirits

Thank you for your feedback! We're glad you appreciate our selection, pricing, and shipping costs. We strive to offer great value and efficient service. Looking forward to assisting you with future purchases!

Thanks,
Folsom Wine and Spirits Team!


Rated 5 out of 5 stars

Amazingly fast shipping

Amazingly fast shipping! Very big contrast from other online liquor purchases. You can bet I will purchase from them again!

Date of experience: July 25, 2024

Reply from Folsom Wine & Spirits

Thank you for your wonderful review! We're thrilled that our fast shipping stood out for you. It’s great to know we’ve earned your trust, and we can’t wait to serve you again soon! Cheers!

Thanks,
Folsom Wine and Spirits Team!


Rated 4 out of 5 stars

Great on time a bit over price but…

Great on time a bit over price but great packing job and delivery process

Date of experience: August 09, 2024

Reply from Folsom Wine & Spirits

Thank you for your feedback! We're happy to hear that your order arrived on time and that you were pleased with the packing and delivery process. We appreciate your input on pricing and will keep it in mind as we strive to improve. Looking forward to serving you again!

Thanks,
Folsom Wine and Spirits Team!


Rated 5 out of 5 stars

The prices were reasonable

The prices were reasonable. They took great care in packaging the goods and mailing to me. Also, the processing time was reasonable.

Date of experience: July 24, 2024

Reply from Folsom Wine & Spirits

Thank you for your kind words! We're thrilled to hear that you found our prices reasonable and appreciated the care we took in packaging and shipping your order. Ensuring a smooth and timely experience is always our top priority. We look forward to serving you again soon!

Thanks,
Folsom Wine and Spirits Team!


Rated 3 out of 5 stars

Delayed shipping

The bottle was perfect, wrapped correctly, but it took longer than expected, and I needed it for a party.

Date of experience: August 05, 2024

Reply from Folsom Wine & Spirits

Thank you for your feedback. We’re glad to hear the bottle arrived in perfect condition and was well-packaged. However, we apologize for the delay in delivery, especially since you needed it for a party. We’re continuously working to improve our shipping times and appreciate your understanding. If there's anything we can do to make it right or if you need assistance with future orders, please let us know.

Thanks,
Folsom Wine and Spirits Team!


Rated 5 out of 5 stars

Folsom - An on-line spirits store you can trust!

I was searching the web for a hard to find bottle of Scotch and Folsom came up with a very good price. I had already called several other on line merchants and was told that they would try to find a bottle as soon as I put in an order. No thanks. I called Folsom Wine and Spirits and the person that answered the phone asked me to wait a minute while he verified he still had the bottle in question. He came back and said he did and would set the bottle aside while my online order got processed. Seven days later the bottle was delivered without any problems. This has always been my experience working with Folsom. I don't even bother with those "other guys" anymore when shopping online. Save time and trouble and call Folsom first.

Date of experience: July 12, 2024

Reply from Folsom Wine & Spirits

Thank you for your detailed feedback! We're delighted to hear about your positive experience with our service and timely delivery. We appreciate your loyalty and are glad we could meet your needs for that hard-to-find Scotch. Looking forward to assisting you with your future orders!

Thanks,
Folsom Wine and Spirits Team!


Rated 5 out of 5 stars

Trust Folsom - They're AMAZING!

Here's the thing: I was skeptical about using an online store that I had never used before to purchase higher-priced liquor. I have heard enough horror stories of internet store scams. I placed my order, received updates through text, and my package was delivered incredibly quickly. It was here in just a few days, and the packing was so outstanding that there was no way anything could have possibly happened in transit. I highly recommend shopping with Folsom Wine & Spirits. They have a great selection, great prices, and it's completely worry-free. Cheers!

Date of experience: June 12, 2024

Reply from Folsom Wine & Spirits

Thank you for sharing your experience! We understand the skepticism with online purchases, especially with higher-priced items, and we're thrilled to hear that we exceeded your expectations. We're glad you found our updates and quick delivery reassuring, and we take pride in our careful packaging to ensure your order arrives safely. Cheers to enjoying worry-free shopping with us at Folsom Wine & Spirits! We look forward to serving you again soon.

Thanks,
Folsom Wine and Spirits Team!