Freeway Insurance Reviews

Juanita Carrion and Cynthia are the very best I had a very hard time find descent insurance at a very reasonable rate these 2 wonderful ladies took time out of their business schedule to find me great insurane other insurances that I called didn't even take time to call me back with quotes these guys did keep up the good work ladies thanks for everything.

Date of experience: November 05, 2024

Pablo helped me get a great affordable insurance plan. He was extremely cordial and patient with the whole process. I couldn't have gotten better support anywhere else.

Date of experience: October 26, 2024

Jessabe Fontanez was amazing at helping us and also super knowledgeable. I would recommend her for anybody. She was considerate and very helpful. I thank you Jezebel for all that you did for my son and I look forward to speaking to you in the future. I give you five stars straight up. Thank you for all your help.

Date of experience: October 22, 2024

Jodazi Was such a big help and was very understanding when we needed a minute to work through logistics!
would recommend coming here for Insurance!

Date of experience: October 23, 2024

Ok, First of all I want to tell you how genuinely amazing Elise was to me.

She went ABOVE & BEYOND to get me a quote that was $500 lower than of what other insurance was giving me. She is definitely a blessing and I couldnt be any happier! Plus talking to her is such a joy. She kept me laughing and happy throughout our whole conversation.

Thank you Elise for giving us a great price on our 2024 Ford truck. YOU ROCK!!

Date of experience: September 16, 2024

Alethia was a wonderful agent she was very patient with me and kind. Wanted to get me the best affordable rates possible! Thank you Alethia!

Date of experience: October 30, 2024

Jacqueline helped me get a great affordable insurance plan. She was very polite and professional.

Date of experience: October 31, 2024

Jocelyne was a very big help
On getting me my full coverage insurance.

Date of experience: October 30, 2024

Alejandra was the best and very helpful and very patient and very quick. She made it such a smooth transaction. She deserves a raise in pay

Date of experience: October 29, 2024

Although it’s my 2nd review I’m just doing bc once again Clarissa in sa goes out of her way to help me out even in her days off! I only continue the service w the insurance bc of her! Ty girl!

Date of experience: October 19, 2024

Elise was a stellar phenomenal customer service rep agent for our company ty Christine Petty

Date of experience: October 30, 2024

I'm pretty happy, got a much better price I've seen in a while with 2 accidents on record. Jesse helped me sign up and was very friendly and welcoming. 5/5 stars

Date of experience: October 23, 2024

Very patient and knowledgeable of my questions. Thank you Ty

Date of experience: November 01, 2024

Elise O. is amazing!! She's very informative, professional, and friendly. She was able to clarify any questions I had with expertise, and she works quickly and very efficiently.

Date of experience: October 15, 2024

Hey shout out to my girl Julian for going the extra mile to find what works best for us and making it happen. Not only was she friendly and easy to engage with but she was so chill about my convo I was having with my boyfriend ( mind you , I thought I had muted my call) and acted with such greatness all we did was chuckle! Thanks girl appreciate your help and being chill✌️

Date of experience: September 11, 2024

I can not say enough to express my gratitude to Valeria. She was able to resolve my issue that I have been trying to resolve since Sept 19th. On Sept 19th I began a policy with freeway. Due to unforeseen circumstances I had to cancel my policy .my daughter has cancer was unable to afford the policy..my agent FELIPE RODRIGUEZ AT THE 40TH ST location was so unprofessional and continued to ignore my calls..but that's another review which I will post on social media.i do not want to give attention to the poor service from felipe.but want to give attention to the great superior customer service I received from VALERIA.. she stayed on the phone with me throughout the whole process..I am 66 years old and I do not navigate the cell phone well.she had so much patience with me.. now I am waiting on my refund..I am so very grateful and humble to know that their is still people like Valeria in this world ..thank you so very much VALERIA for your help..freeway is lucky to have her as an employee..

Date of experience: October 14, 2024

Hi everyone Angela was very nice to me and exceeded my expectations and good service

Date of experience: October 29, 2024

i signed up with Freeway using Fiorela Prado on about 10/9, my broker fee of $165 was supposed to be delayed until Nov 11, however I called in on Oct 24 and she charged my account, apologetic and told me the charges would be reversed on Oct 25th, It is currently 3:32pm pst, and I have sent several texts, emails to Fiorela and a few managers, NO ONE HAS CONTACTED ME BACK, as a matter of fact when i call to contact them, they continue to put me on hold or hang up on me, this has been going on since 2pm Oct 24... 25 hours of complete bullshit customer service, my refund never happened. I have confirmation text messages from Fiorela showing she has "READ" these text, no return call or update, ABSOLUTE BULLSHIT CUSTOMER SERVICE

Date of experience: October 25, 2024

Made a frustrating time easier.
Spent days working with different agents over the phone.
Spent a short time in the office problem was taken care of, thanks again Elise @ sparks freeway insurance.

Date of experience: October 04, 2024

Alicia Gonzalez did a fantastic job with handling my insurance needs. I have Ms. Gonzalez contact info and will recommend my friend to Freeway Insurance today.
Thank you,
George Bentinck
409 370 1350

Date of experience: October 08, 2024