GLS EUROPE Reviews 

really annoying said it will come from 3 to 6 days and now it is the 11th day and still no package and no notification for over 4 days now really dissapointed

GLS is simply terrible. They are impossible to contact when there is an issue, problem or even a simple question. The AI chat service does not recognize foreign postal codes (4 digit ones used here in Austria), making item tracking and report submission impossible. I sent multiple messages through Facebook, WhatsApp and Instagram without any response from the company. GLS often claims you're not home when they attempt to deliver something so that they don't even have to bother coming to you, and can simply unload their deliveries at an inconvenient shop. I don't have a car, that is why I appreciate having things delivered. If you are shopping online, AVOID any vendor that uses GLS.

I purchased over 100 items from TikTok Shop, but only the very first parcel was delivered. Since then, I have received nothing, although several parcels are marked as “delivered”.
I have already cancelled over 50 items and will have to cancel the rest.
I cannot provide 100+ tracking numbers individually. Please investigate all GLS parcels connected to my address/TikTok Shop orders. Apart from the first parcel, nothing has been received.
Example tracking number: 420296313186
Please urgently check where these parcels were delivered and the proof of delivery. I tried to make a complaint on your page , it is NOT working, it is normal nothing to work at this company?

There is no connection between branches in different countries. So if your package is stucked somewhere, your local branch can not help you in any way. For such a serious company it is a disaster...Overall not even close to DHL, FedeX...

The worst delivery experience of my life. 6 different days announced for delivery, 6 full days spent waiting at home, and not a single delivery ever happened. I work, and I couldn't go into the office once the entire week because of them.

Back-and-forth emails with a completely incompetent customer service, generic and false replies.

Already 2 calls to the call center. On the second one, the agent explained that everything was the "depot's" fault and internal incidents. She reprogrammed the delivery, just like every single one of her colleagues had done every day, but with zero guarantee. When I asked her what the difference was between her reprogramming it and all the previous ones, she admitted she couldn't guarantee anything, and hung up on me.

I ordered furniture, and I don't have a car, so picking it up myself isn't an option, home delivery was the only choice. Still waiting for this delivery to happen.

I do not recommend GLS at all.

Absolutely appalling company. I ordered and item which GLS received on 03/09. And there it has stayed ever since - no movement whatsoever and they are simply impossible to get hold of. All numbers listed online are invalid or out of use, only option is the “contact” from, did that and surprise surprise, no response whatsoever. I thought Evri were bad, but this shower makes them look ultra reliable. I’d actually avoid ordering from any company that uses GLS as their delivery partner, seriously. Just shocking

Two times in a row I received a completely damage vrijen package. The package containers a hard plastic bottle wrapped in bubble paper. It is almost inbreakable and yet the outside box and bottle are broken and fluit everywhere. This is certainly an indication that the packet has been thrown all over the place. I would recommend not to ship anything with. GLS

Terrible, the contact form doesn't work. The package is just moving all over france from sorting center to sorting center. They won't give an update, ir now is stuck at a sorting center for 6days. NEVER CHOOSE THIS COMPANY IF YOU VALUE YOUR TIME. Not the first time this has happened.

Used it through vinted, ordered something from the same country and it never arrived. Called customer support, they said just wait. Avoiding this at all costs, i do not reccomend at all.

They dont deliver over weekends, which means the parcel has to delivered the following week. They then take my parcel for delivery on monday, but they dont know the closing times of their own parcel shop partners and miss the closing time by over 2 hours. It then gets shipped back to the depot and just sits there. Its not getting delivered the day after. Terrible delivery service with terrible tracking and website. Their app and websites keep giving errors.

Parcel should be delivered today , it was marked as scheduled for today and I have organized my schedule to be here today. Out of the blue, no….not today. Maybe tomorrow. Your problem. Disgraceful. Worth the score it has

Absolutely disappointing service and, in my opinion, completely unacceptable.

I have been waiting for my parcels for around 10 days, and the delivery keeps being postponed. What makes the situation even more frustrating is that the tracking shows that the shipment has already arrived at the local GLS depot in Bari, yet the delivery continues to be delayed without any clear explanation.

I understand that delays can sometimes happen, but waiting 10 days for a delivery and seeing the estimated delivery date pushed back day after day is a completely different matter. Customers pay for a delivery service and should at least be able to expect clear information, reliable tracking updates and, most importantly, reasonable delivery times.

It is extremely frustrating to constantly check the tracking without knowing when the parcel will actually arrive. If there are logistical problems or delays, it would be much more professional to communicate this clearly instead of repeatedly postponing the delivery.

Overall, a terrible experience. In my opinion, GLS has shown a very poor and unprofessional approach to handling the shipment and very little consideration for the customer.

I sincerely hope my parcel is finally delivered soon.

I have used several times the services ordered via Ecoparcel. Last experience overwrote the previous better ones: GLS supposed to deliver my package that failed 3 times (and I was at home at all occasions). Then simply delivered it to a parcel collection place, half an hour from my place. I have no car , I am fairly new in the country and I have an 18 kg package to pick up. Ecoparcel ‘s AI bot was quick to answer , Gls costumer service as well, but was completely useless. Never again.

Worst company i’ve ever seen. Internationally they are not good at all, i ordered a figure, they told me my package was deteriorated, then next day i get a box with a hole the size of a finger and same with the plic in which the figure was supposed to be in. All i ended up receiving was greek newspaper and the guy i ordered from had 367 5 star reviews with pictures and everything of how they received their package so i dont know for sure but i doubt it was him. Delivery guy was suspicious too.
I put an alarm this early and i forced myself to stay awake just to have the pleasure of opening and empty package and feeling robbed. -10/10, wouldn’t recommend it to no one. Update i just talked with the seller and he says that the box i got is not the box he sent it in and even showed me. They were different, which means the whole box was deteriorated story is exactly a story and someone at gls was desperate enough to steal a lego minifigure…well done lads, keep it up 👍 Never order from them, especially in Romania, choose Sameday or Fan Courier they are much more professional and dont steal.

It's a black hole. Parcels go missing in GLS Spain. I ordered two bedside table lamps the same day, the same shop, they delivered one, the other one disappeared in their system, and the seller had to send a new one, but I had to wait a full extra month...

Customer service can’t be reached and delivery ALWAYS goes horrible.

It is unacceptable for a company such as the dutch GLS to have such a horrible and vile customer service in Romania, I am talking about my experience with Ioana, customer service representative from GLS Romania. I contacted them via email and asked for their help nicely, sent over all details regarding a Vinted parcel that appeared as untracked due to their faulty system, and was instantly floored by the indifferent and swift replies of hers, stating that the parcel can’t be tracked, something that I too had stated in my emails as well, and which is why I turned to customer service as well. It’s unacceptable for them to give replies that are meant to shake off customers, it makes the company look like it’s being run by a bunch of six year olds. Also, she was repeatedly attempting to shift the blame, telling me to contact Vinted - which I had anyway - as if it was Vinted’s fault that the GLS tracking wasn’t working for days. There was 0 accountability or apologies on the customer support’s part, along with a “not my problem” attitude, no mention whatsoever of the fact that their lockers or system wasn’t working for days for whatever reason. I will avoid this company for life, I asked for help nicely and their support wasted my time and made fun of me.

GLS Croatia is great delivery service. Every package was delivered correctly, on time,

This courier company is just horrendous
Have been waiting on a package for over a week,impossible to contact and there tracking portal is not fit for purpose

I paid for home delivery and i got a delivery idk where and i need to come with id , what is this bullshit?