First couldn't find out the parcel but later found. It was collected by my neighbour. The Delivery Man could be a bit more detailed,like they could write a bit mor detailed where they delivered, or w... See more
Company replied
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See what reviewers are saying
Hello The courier left the package OUTSIDE the entrance to my apartment building while I was home and did not ring my apartment bell or any other contact!! I was surprised to receive email notific... See more
Company replied
Most of the time the driver looks for a package stop before delivery to the house hold. It save them time to their self.
Company replied
I work for Hotel and ordered some cleaning staff, the delivery driver wrote there was no one on location to take parcel. Hotel that is open 24h Just use Deutche post avoid this GLS. And when you wana... See more
Company replied
Company details
- Courier and Delivery Service
- Courier Service
- Delivery Service
- Logistics Service
- Shipping and Mailing Service
- Shipping Service
Written by the company
Du willst einfach schnell etwas verschicken? Dann bist du bei GLS genau richtig. Egal ob du privat versendest oder geschäftlich – wir sorgen dafür, dass dein Paket schnell und zuverlässig ankommt. Mit kurzen Laufzeiten, vielen Abgabestellen und einem klaren Ablauf läuft dein Versand stressfrei und unkompliziert. Einfach abgeben, fertig. Wir kümmern uns drum.
Wir liefern, worauf es ankommt.
Written by the company
- Es ist nie nur ein Paket.
- In jedem Paket steckt eine Geschichte. Eine Geschichte voller Träume, Ziele und Hoffnungen. Deshalb liefern wir bei GLS nicht einfach nur von A nach B – wir liefern von Mensch zu Mensch. Wenn es um die Lieferung geht, sehen wir die Dinge eben anders.
Päckchen & Pakete national und international versenden.
klimaneutral, papierlos & günstig
Das Muttertagsgeschenk muss noch morgen ankommen?
Dann ist GLS die richtige Wahl – denn wenn’s eilt, zählt jede Stunde.
Als einziger Paketdienst in Deutschland liefern wir in der Regel schon am nächsten Werktag, selbst bei Paketen bis 40 kg. Und das nicht nur schnell, sondern dank dem besten europäischen Netzwerk mit 21 eigenen Landesgesellschaften auch klimaneutral und zuverlässig.
Mit unseren zahlreichen PaketShops und PaketStationen bist du fast überall in Deutschland nur wenige Schritte vom nächsten Abgabeort entfernt. Ab 3,29 € kannst du dein Paket ganz bequem versenden – schnell, einfach und genau dann, wenn es darauf ankommt.
Contact info
GLS Germany-Straße 1 - 7, 36286 , Neuenstein, Germany
- service-trustpilot@gls-germany.com
- www.gls-pakete.de
3.0
Average
105K reviews
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Very unpractical and unreliable
They bring parcels to shops more than 2 km away from original delivery address. They change also the agreed delivery station without consent. They do not answer to the mails via customer service. Absolutely disappointing.
September 14, 2026
Unprompted review
Reply from GLS Germany
Hi 📦,
To protect your privacy, we unfortunately can't answer you directly here. But don't panic, we are totally determined to help you in the best possible way or to take up your potential for improvement!
Simply send us an e-mail to service-trustpilot@gls-germany.com.
Briefly explain your situation again and please don't forget to tell us your account name, the parcel number and your delivery address.
We take your request seriously and will deal with it as soon as we have received the necessary information by e-mail. You will get a reply from us within 36 hours. Only on weekends and public holidays do we take a short break.
Thank you for your understanding and support!
Kind regards 💙
Reply from GLS Germany
Hi 📦,
To protect your privacy, we unfortunately can't answer you directly here. But don't panic, we are totally determined to help you in the best possible way or to take up your potential for improvement!
Simply send us an e-mail to service-trustpilot@gls-germany.com.
Briefly explain your situation again and please don't forget to tell us your account name, the parcel number and your delivery address.
We take your request seriously and will deal with it as soon as we have received the necessary information by e-mail. You will get a reply from us within 36 hours. Only on weekends and public holidays do we take a short break.
Thank you for your understanding and support!
Kind regards 💙
Most of the time the driver looks for a…
Most of the time the driver looks for a package stop before delivery to the house hold. It save them time to their self.
September 17, 2026
Reply from GLS Germany
We’re delighted that you took the time to share such positive feedback. It truly means a lot to us! Thank you for your wonderful review! 🌟
Best regards 💙
Your GLS Germany Customer Service Team 😊
Easy easy easy
September 16, 2026
Reply from GLS Germany
Hallo Paketliebhaber:in 📦,
vielen Dank für dein Feedback – das freut uns sehr! 🙌
Liebe Grüße 💙
Dein GLS Germany Kundenservice
Reply from GLS Germany
Hallo Paketliebhaber:in 📦,
vielen Dank für dein Feedback – das freut uns sehr! 🙌
Liebe Grüße 💙
Dein GLS Germany Kundenservice
Reply from GLS Germany
Hallo Paketliebhaber:in 📦,
danke für deine Stimme
Liebe Grüße 💙
Dein GLS Germany Kundenservice
No delivery as scedueled
No delivery as scedueled, no information, where the parcel is, just poor sevice.
September 15, 2026
Reply from GLS Germany
Hi 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
Reply from GLS Germany
Hello Parcel Lover,
Every parcel is a special parcel. Thank you for your 5 stars.
Sending warm greetings. 💙
Trust and Faster delivery
September 15, 2026
Reply from GLS Germany
Hello Parcel Lover,
Every parcel is a special parcel. Thank you for your 5 stars.
Sending warm greetings. 💙
No information
September 14, 2026
Reply from GLS Germany
Hi 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
Absolute disaster of a delivery…
Absolute disaster of a delivery company. The live tracking is completely useless: my delivery window kept getting delayed all day long, from 11:00 AM to 1:30 PM, and then pushed back again to 2:00 PM.
September 14, 2026
Unprompted review
Reply from GLS Germany
Hi 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
Reply from GLS Germany
Hello Parcel Lover,
Every parcel is a special parcel. Thank you for your 5 stars.
Sending warm greetings. 💙
Extremely disappointing experience with…
Extremely disappointing experience with GLS.
My parcel was delivered damaged, and the air fryer inside was completely non-functional. The sender had carefully prepared and packed the parcel during a video call with me, specifically to make sure that the contents would be properly protected.
Despite this, the item arrived damaged and unusable. This strongly suggests that the parcel was handled extremely roughly during transportation.
I contacted GLS and opened an investigation, but instead of taking responsibility for what happened during transport, I was simply told to contact the sender because they were responsible for the packaging.
This is completely unacceptable. If a parcel is properly packaged and arrives with its contents damaged and unusable, the customer should receive proper assistance rather than simply being passed from one party to another.
I am requesting a full refund for the value of the damaged item. Until GLS provides a proper solution, I cannot recommend this company to anyone.
Very poor handling of the parcel and extremely disappointing customer service.
September 1, 2026
Unprompted review
Reply from GLS Germany
Hello 📦,
It’s lovely to hear from you. 😊 To protect your privacy, we’re unfortunately unable to reply to you directly here.
If you’re enquiring about a delivery within GLS Germany, please contact our colleagues by email at service-trustpilot@gls-germany.com. If you live in Belgium, please contact our colleagues in Belgium by email at customer.service@gls-belgium.com
Please describe your situation again and don’t forget to include your account name, the parcel number and the full delivery address. 📧
Warm regards from Germany. 💙
got my parcel quite fast with no problem
September 12, 2026
Unprompted review
Reply from GLS Germany
Hello Parcel Lover,
Every parcel is a special parcel. Thank you for your 5 stars.
Sending warm greetings. 💙
Very Bad!!!
September 12, 2026
Reply from GLS Germany
Hi 📦,
To protect your privacy, we unfortunately can't answer you directly here. But don't panic, we are totally determined to help you in the best possible way or to take up your potential for improvement!
Simply send us an e-mail to service-trustpilot@gls-germany.com.
Briefly explain your situation again and please don't forget to tell us your account name, the parcel number and your delivery address.
We take your request seriously and will deal with it as soon as we have received the necessary information by e-mail. You will get a reply from us within 36 hours. Only on weekends and public holidays do we take a short break.
Thank you for your understanding and support!
Kind regards 💙
GLS has absolutely not trustworthy…
GLS has absolutely not trustworthy drivers. They don’t ring the bell even when you are at home waiting for the package. They also ignore if you change the delivery from “home” to “GLS Shop”. They just don’t care. 👎👎👎
September 11, 2026
Reply from GLS Germany
Hi 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
Package delivery stalls
Package delivery stalls. They don't try to deliver to me, and they don't forward to a packet shop as I proposed as an alternative.
For now the status is "sitting in packet center". Thanks for nothing.
Update: The response by GLS gave me new hope, and I reached out, immediately. GLS didn't respond to my email, not by mail or by phone. Two days later the package was shipped back to France :-(.
In the last five years I got maybe 5-8 shipments via GLS. None of them reached me as promised!
I really don't understand how GLS is still in business, and I hope that all shops switch to any of the other suppliers soon!
September 11, 2026
Reply from GLS Germany
Hi 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
Are you traveling by bicylcle?
Package picked up on the 8th by GLS, and confirmed to be near Berlin.
After 48hrs of radio silence a new update appears: the package has traveled 4hrs distance...
10hrs left to travel I guess, they can redeem themselves by making it to my local depot overnight since the update was early, 10am.
No... 30hrs have passed and still radio silence, and its Friday today so i will have to wait till Monday.
80hrs to travel 14 hours of distance and they didnt even make it to the local depot yet. This is just embarassing. You need to work on your efficiency.
Will avoid any site using GLS from now on, good luck.
If the package arrives damaged I'll lower the score to 1 star.
September 11, 2026
Unprompted review
Reply from GLS Germany
Hi 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
always delayed deliveries and…
always delayed deliveries and unrealiable delivery times , made me stay at home to wait for delivery by "express service" while the normal service passed by no express delivery was delivered.
Edit : "Soon" is not a time frame, is it a year? it can be a week? or a few hour. And dont send 3 emails for each stage that the packet gets scanned just update the time /stage the package is.
September 10, 2026
Reply from GLS Germany
Hey Paketliebhaber:in 📦,
wir bedauern zutiefst, dass wir deine Erwartungen nicht erfüllen konnten. Dein Feedback ist für uns äußerst wertvoll, da es uns hilft, unsere Leistungen zu verbessern.
Schick uns einfach eine E-Mail an service-trustpilot@gls-germany.com. Teile uns darin deinen Account-Namen, mit welchem du auf Trustpilot aktiv bist, deine Paketnummer und natürlich deine Postleitzahl mit.
Wir nehmen dein Anliegen mit voller Power in Angriff und werden es umgehend bearbeiten. Sobald wir deine Informationen per E-Mail erhalten haben, werden wir uns innerhalb von 36 Stunden mit dir in Verbindung setzen. Einzig und allein an Wochenenden und an Feiertagen gönnen wir uns eine kleine Pause.
Wir hoffen, dass du uns die Gelegenheit gibst, uns bei dir persönlich zu entschuldigen und das Vertrauen in unseren Service wiederherzustellen.
Liebe Grüße 💙
Dein GLS Germany Kundenservice
Extremely unreliable delivery estimates…
Extremely unreliable delivery estimates and poor communication
I am currently dealing with GLS shipment, and this has been incredibly frustrating.
GLS initially provided me with a specific delivery date and time window of 12:15–16:00. That delivery date was then changed twice. Now I am being told the package should arrive on Friday, September 11, again within a specific time window.
How is a customer supposed to plan around a delivery when GLS repeatedly provides a date and time and then changes it?
I have also seen an overwhelming number of negative customer experiences regarding delayed, misplaced, and allegedly lost packages. Unfortunately, seeing these reports while my own delivery date continues to change does not inspire confidence.
I have specifically selected:
Mediatechnik
Dörpfeldstraße 21
12489 Berlin, Germany
I expect my package to be delivered to this selected location on Friday, September 11, within the stated 12:15–16:00 timeframe, and I expect it to be available for pickup without another unexplained change.
A tracking system is supposed to give customers reliable information. If GLS cannot honor its own stated delivery estimates, customers should not be given specific dates and time windows in the first place.
At this point, I am simply asking GLS to do what it has already promised: deliver my package to the selected location and make it available for pickup without further delays, redirection, or loss.
I will be monitoring the tracking closely and updating this review based on whether GLS actually follows through.
Thank you for your response . But that’s not enough. I even emailed you and it doesn’t work!
09/11
For shipment 926******, I specifically selected delivery to a GLS ParcelShop and have already received confirmation of this. However, live tracking continues to show my home address as the destination and the delivery driver en route there. Could you please check immediately whether the ParcelShop redirection has actually been recorded in the driver's delivery instructions?
09/11 -1:08 pm
I requested delivery to a GLS PaketShop and received confirmation that it would be redirected. Yet the tracking map kept showing my home as the destination. I ended up waiting outside and had to approach the GLS driver myself to make sure I got my package. The driver got out of the van and got back in attempting to drive away. I don’t know what kind of employees you higher but you need to better! Hunting them down to get my package shouldn’t be necessary, that shows how incompetent the workers are. I got my package ! That’s all that matters
September 9, 2026
Unprompted review
Reply from GLS Germany
Hi 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
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