Package left outside building
Hello
The courier left the package OUTSIDE the entrance to my apartment building while I was home and did not ring my apartment bell or any other contact!!
I was surprised to receive email notification that package has been delivered while being at home !!
Considering package was in OEM packing and visibly over €200 value it could have been stolen or misplaced .
Reply from GLS Germany
Hi 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙