3,778 total
The Hanover covered the costs to repair our 2019 Lincoln MKC, which is our only vehicle, after the front end was damaged in an urban collision. Some figured it would have been "totaled," which would have cost us more money to replace.
Date of experience: April 26, 2024
The associate was very helpful when filing and/or inquiring about a claim for the busted window in our 2005 Dodge Truck. They were quick to advise of potentials companies to replace the window as well as the process when opening the claim. Friendly and accommodating when asking questions.
Date of experience: August 30, 2024
It was my first time using Road Assistance with Hanover. A tow truck was dispatched to pick up my car which had a flat tire, and they arrived within the time frame given. It was a Friday afternoon, and traffic is usually backed up but somehow the tow truck arrived and we got my car to the shop before they closed. All in all, it was a good experience, very satisfied with outcome.
Date of experience: August 16, 2024
I trust RYAN. He knows what insurance I need and gets it for me at a reasonable cost. Well done Ryan!
Date of experience: September 18, 2024
I have my automobiles, golf carts. and trailer insured with Hanover. Their premiums are much less than my previous insurance company. Reliable and trustworthy insurance company.
Date of experience: September 15, 2024
My daughter had severe wind damage to her roof. Hanover replaced the entire roof including new sheeting. She was VERY relieved !
Date of experience: March 12, 2024
Our agent was fantastic at answering our questions and helping us get our window replaced. Vicky Kosik is a consummate professional who also happens to be the nicest agent ever, anywhere. You should give her a raise! She was our light in the darkness, our guide, and she made the whole experience easy and painless.
Date of experience: August 15, 2024
Hanover is amazing and walked me through every step of the way. I couldn’t ask for a nicer team to work with. Thank you so much… Rebecca and Michelle are great!
Date of experience: August 20, 2024
Our agent Heather Madland was nasty and insensitive with our claim. One of their company's products ruined my wife's eye health. Despite pictures and receipts, she was very mean towards my wife and unwilling to understand our issue. This incident occurred right before our family's vacation, and we spent the entire time in and out of doctor offices and urgent cares. She does not understand customer service basics and ruined our opinion of this company. I would not recommend her and unfortunately them to anyone!
Date of experience: September 05, 2024
Hanover is the best insurance company I have ever been with. Both home and auto are exceptional coverage, affordable cost, and outstanding customer service. Fantastic and couldn’t be more satisfied.
Date of experience: May 01, 2024
Hanover was great with a recent claim for a large section of fencing that was damaged by a tree that fell during a storm. My representative Amanda was understanding, responsive and very timely with all of her correspondence. I couldn't be happier.
Date of experience: August 26, 2024
you take care of claims promptly, was reasonable on sir charge, and have exelent customer service
Date of experience: September 20, 2023
I was informed that my insurance policy was from a non authorize agent and was not able to renew it, I think that is not fair since I was not aware and did all my payments on time.
Date of experience: March 09, 2024
called last Friday and person was very helpful explaining coverage about rental car in Florida.
Date of experience: September 13, 2024
In April, 2024, my area was hit by a hail storm. Hanover was quick to respond to my roofer who worked with Seek Now. The checks were cut right away and my roofer and solar panel company were paid within two weeks. My roofer said sometimes they wait for months from other insurance companies. Great job Dawn, my adjuster!
Date of experience: July 31, 2024
Professional handling of the issue. No problem with communication for the initial claim and genuine care for me. Swift response, choice of who I wanted to get the repairs done. You even contacted the car rental place who in turn also contacted me.
Hanover Insurance did exactly what I expected from a good insurance company. Will definitely recommend
Date of experience: May 24, 2024
Date of experience: August 25, 2024
Filing a claim was an entirely new experience for me and I was EXTREMELY overwhelmed after my vehicle was totaled. My car was my world, and I watched in horror yards away as some inattentive driver sped directly into her while she was parked.
Hanover, along with my local insurance agent, were amazing. I was in bed consoling myself with an astonishing amount of ice cream and pizza, and they kept this claim as easy as possible for me and on a remarkable pace. Any person I worked with was very pleasant, willing to investigate issues, and patient with me as I located the necessary info.
Not ONCE did I ever even CONSIDER questioning if this claim was on the right track. It was just obvious they had it; they had me. Just wish we didn't have to meet under such circumstances. lol.
Date of experience: July 15, 2024
Laurel was very, very helpful in providing the documentation necessary to close a refinancing. The bank in question revised the "ask" several times, but Laurel kept up.
Date of experience: August 01, 2024
My adjuster Joe oversaw my claim. He cooperated with my repair shop, and my car was repaired ahead of time. I was very pleased with how Hanover helped repair my car and helped me with a rental.
Date of experience: August 01, 2024
