Honestly, my previous manager always made IDville appear to be slow with high prices. I found that to be completely opposite. I really enjoy working with our sales representative, Kim Schuler, she's... See more
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See what reviewers are saying
Marcia S was fabulous! This was my first time order and the experience was delightful. Great customer service is so rare these days that it is shocking when you get it. And I got it!! wonderful!!... See more
When recently ordering supplies, I noticed that our account profile needed to be updated. I contacted customer service and was connected with Tiffany Zander. She was able to assist promptly and foll... See more
Excellent rapid response/shipment of supplies for printers. Videos are a bit hard to follow at times and only cover newer models. Struggle to find documentation on older Primacy printer. Support h... See more
Company details
About IDville
Information provided by various external sources
IDville's ID card systems are powered by our ID Maker software and printers. We offer a full range of ID badge accessories to display your ID card, including lanyards, retractable badge reels, badge clips & badge holders.
Contact info
52nd Street Southeast 5376, 49512, Grand Rapids, United States
- 866-438-4553
- service@idville.com
- idville.com
4.4
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Shipping charges are ridiculous
Shipping charges are ridiculous. 50 sheets of paper - $15 shipping charge. That's 50% of the total order for shipping. It feels underhanded to make money on shipping. I would rather they charge more for the product and then charge what shipping actually costs. At least it wouldn't feel dishonest.
September 17, 2025
Unprompted review
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Easy quick and efficient to order and…
Easy quick and efficient to order and delivery was very quick as well! Thank you for helping out some of that procrastinators that need it now. 👍🏻👍🏻😃
April 12, 2023
I was happy with the repair to the…
I was happy with the repair to the machine and how quickly it was done. However... I had called and expected a response back about specific issues I was having with the printer, but got no response. I'm disappointed in that.
March 30, 2023
Easy to order product.
April 5, 2023
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Excellent rapid response/shipment of…
Excellent rapid response/shipment of supplies for printers. Videos are a bit hard to follow at times and only cover newer models. Struggle to find documentation on older Primacy printer. Support has been fairly easy to contact and point us in right direction.
April 6, 2023
Customer service was excellent
Customer service was excellent. We don't order a lot of stuff but customer service had our info available to make ordering super easy. Suzanne was awesome!!
April 5, 2023
I was very impressed with the customer…
I was very impressed with the customer service person who was able to help me find exactly what I was looking for to purchase. Plus, the delivery time was amazing!
April 4, 2023
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Painless ordering
Painless ordering, and super fast delivery! I am waiting for the printer to be installed. However, the updated printer model that I purchased is replacing an old IDville printer so I have high expectations for the new printer.
March 23, 2023
Easy online ordering and service
Easy online ordering. Excellent customer service for recent service of equipment
March 28, 2023
Trouble free ordering.
March 29, 2023
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This company is doing what it always…
This company is doing what it always have done, fair, honest and professional.
I highly recommend Idville for all your printer needs.
March 17, 2023
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Customer service rep was knowledgeable…
Customer service rep was knowledgeable and helped solve our issue. Our order for blank cards came in two day.
March 16, 2023
Quick service and delivery of product
March 1, 2023
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