Leonisa Reviews

4,686  Excellent
TrustScore 4.5 out of 5

4.7

In the Underwear Store category

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Reviews4.7

4,686 total


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Rated 5 out of 5 stars

Was great

Yes I was calling to ask about the exchange and the young lady helped me, by giving me information that it was being delivered soon. Plus the young lady needs to speak a little louder next time.

Date of experience: August 20, 2024

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Rated 5 out of 5 stars

Customer Service A+

The customer service representative was amazing; she was thoughtful, engaging, she listened to what I wanted and she even gave me recommendations. I would definitely buy again

Date of experience: August 19, 2024


Rated 3 out of 5 stars

Still waiting on the delivery

Still waiting on the delivery. Items within the US usually take 1 to 2 days.

Date of experience: August 20, 2024

Reply from Leonisa

Hi Jose! We appreciate your comment and we are sorry that your experience was not as expected. We ship some of our products from different warehouses to have more options available to our customers. Products shipped from our international warehouse have a delivery time of 5 to 8 business days, and you will be able to see them next to each product in your shopping bag. The product in your order was shipped from our international warehouses. We will contact you to provide you with more details on the status of your shipments.


Rated 5 out of 5 stars

Buen servicio/Excellent service

Excellent response time to all my questions through emails as I expected to receive the item by DEC 31. Item arrived on DEC 30 and it was shipped from Colombia since it was not available in US warehouse. I am very pleased with the service and with the quality of the item.

Date of experience: December 30, 2022

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Rated 5 out of 5 stars

Excellent product

Excellent product. Have been purchasing Leonisa for over two decades. Sorry for the raise in prices; they are just too much. Took advantage of the sale. First time purchasing online.

Date of experience: November 26, 2022


Rated 5 out of 5 stars

Amazing experience

On 01/19/23 I had a bad experience after surgery, in the hospital I lost my new panty. At home thought that need the same model.
My experience searching Leonisa products was great. Inmediately bought.

Date of experience: January 21, 2023

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Rated 5 out of 5 stars

Great service, Fast Shipping!

Amazing customer service. One of the items I’d purchase was out of stock and they refunded me immediately. Fast shipping. The Bras quality is superb. Definitely would recommend!

Date of experience: January 04, 2023

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Rated 5 out of 5 stars

Excellent…

My experience buying in Leonisa is very good. The clothes are of good quality. Product detail is accurate. The service is very fast.

Date of experience: March 18, 2023


Rated 5 out of 5 stars

Excelente

Excelente
I feel thought that that we may lose the money or merchandise.
So I soon as I received the confirmation, I felt releave.
Thanks

Date of experience: February 26, 2023

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Rated 1 out of 5 stars

The worst shipping experience

I placed an order for 5 items. Then I get a message that one item of my order shipped, to an incorrect address. Then I get a message that I’m getting a reimbursement because another item of my order is not available. Then I get another message saying the rest of my order shipped, to yet another wrong address. Mind you, when I placed the order I wrote my exact shipping address which then I had to corroborate by phone. I ask them to cancel my order and just return my money. I will not be buying from their website again.

Date of experience: February 03, 2023

Reply from Leonisa

Hello Maria. We're sorry you haven't received your package yet. It's unusual that your package has been “out for delivery” for so long, as it definitely should have arrived by now. We'll be contacting you shortly to figure out what the issue may be and get you your order.


Rated 5 out of 5 stars

Outstanding!

Leonisa provides high quality intimate clothing material and the prompt service and arrival of the products are excellent! I will continue doing my intimate clothing shopping with just Leonisa!

Date of experience: November 15, 2022