Best service platform I’ve used by far. They’re responsive, genuinely focused on solving problems, and clearly know what they’re talking about. You can tell they care about their clients. I’d definite... See more
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No support phone, no way to reach it without logging in. My problem is I'm unable to log in (some generic error "sorry something went wrong"). This means I cannot contact support, and generic help@... See more
Company replied
Using Payfit so far has been a breath of fresh air - the monthly process requires very little intervention. I'm impressed by the interface and the automation it promises. The payslips are also gre... See more
We've been using Payfit for a while now, so far so good. System is very convenient and smartly built, perfect for none payroll people. We like the transparency, efficiency and security. Helped us... See more
Company replied
Company details
About Payfit
Written by the company
Paie, admin, RH : nos experts assurent, vous décidez
Une équipe d’experts dédiée pour s’occuper de votre paie, une conformité garantie et Payfit AI, votre compagnon paie et RH du quotidien : avec Payfit, vous gérez vos équipes au même endroit.
Quelle que soit la taille de votre entreprise, vous bénéficiez d’une équipe d’experts dédiée pour prendre en charge votre paie de bout en bout. Chaque mois, nous collectons et saisissons vos éléments variables, vérifions les données, générons les bulletins et envoyons les déclarations sociales aux organismes concernés. Vous suivez chaque étape en temps réel depuis votre tableau de bord et vous validez la paie quand tout est prêt.
Nous assumons la responsabilité de la paie que nous réalisons et intégrons les évolutions légales et conventionnelles au fil de l’eau. Les entrées et sorties, les congés, les arrêts maladie, les changements de rémunération ou les variations d’effectifs sont pris en charge par nos experts. En cas de question, votre équipe dédiée vous accompagne et vous répond sous 24 h.
Avec Payfit, vous retrouvez votre paie et vos RH dans une même plateforme. Vous gérez les congés et absences, les contrats, les notes de frais, les entretiens annuels et vos données RH au même endroit. Vos outils existants peuvent également être connectés grâce à nos intégrations et à notre API. Nous prenons en charge la migration de vos données et auditons votre historique, pour que vous ne repartiez pas de zéro.
Payfit AI, votre compagnon paie et RH, vous accompagne au quotidien. Il comprend le contexte de votre entreprise et vos politiques internes, détecte les anomalies, signale les actions à venir, réalise certaines tâches courantes et génère des analyses et reportings RH. Il répond à vos questions ainsi qu’à celles de vos collaborateurs, 24 h/24 et 7 j/7, avec des réponses adaptées à votre situation.
Nous prenons en charge la paie et sa complexité opérationnelle. Vous gardez la visibilité, validez les étapes clés et restez concentré sur vos équipes.
Notre mission
Written by the company
- Gagnez en temps, sérénité et contrôle sur votre gestion de la paie.
- PayFit a pour ambition d’accompagner la transformation digitale des ressources humaines en entreprise grâce à une solution SaaS, 100% fiable et fournissant une expérience unique. Notre mission quotidienne est de faire gagner du temps à chaque utilisateur pour qu’il puisse se recentrer sur l’essentiel : l’humain.
Contact info
37 avenue Trudaine, 75009, Paris, France
- payfit.com
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good IT Tool
July 30, 2026
Unprompted review
Reply from Payfit
Thank you! We’re glad that PayFit works well for you.
The PayFit Team
Reply from Payfit
Thank you for your kind words. We’re delighted that PayFit meets your expectations and is easy to use.
The PayFit Team
Reply from Payfit
Thank you for this lovely feedback! We’re pleased to know that PayFit meets all your expectations.
The PayFit Team
Reply from Payfit
Thank you so much! We're thrilled to hear you're happy with PayFit. Your enthusiasm means a lot to us, and we're here if you need anything.
The PayFit team
Reply from Payfit
Thank you so much for this kind feedback!
Cold call harassment
Keep phoning me cold, over 12 calls in one day and continue again for several days , I block the call only to have them call again from another number. It’s harassment
July 21, 2026
Unprompted review
Reply from Payfit
We sincerely apologize for this unacceptable experience. Receiving over 12 calls in one day and continued calls from different numbers is absolutely not acceptable and we understand this constitutes harassment. We take this very seriously and need to resolve this immediately. Please know that we will ensure your contact information is flagged to stop all unsolicited calls.
The PayFit team
Perfect UI and Ux and so helpful.
June 3, 2026
Unprompted review
Reply from Payfit
Thank you so much for this kind feedback! We're thrilled that our UI and UX meet your expectations and that you find PayFit helpful. Your appreciation truly motivates us to keep improving.
The PayFit team
Support is absent
No support phone, no way to reach it without logging in. My problem is I'm unable to log in (some generic error "sorry something went wrong"). This means I cannot contact support, and generic help@ is ignored.
Admittedly, my bad for not activating account way back when it was created by admin in our company. But inability to solve this now actively creates risks for something that should be a simple account recovery (automated perhaps)
June 18, 2026
Unprompted review
Reply from Payfit
We sincerely apologize for this frustrating situation. We understand that your account was set up by your former employer and wasn't activated at the time. We've reached out to help resolve this, and we're committed to getting you back into your account quickly. Please let us know how we can best support you in recovering access.
The PayFit team
Super PayFit!
PayFit is a super HR and payroll platform. I highly recommend to all SMEs for efficient payroll running, onboarding and offboarding employees and reporting purposes. All in one software with regular product updates/improvements and backed up by a great customer support team.
June 5, 2026
Reply from Payfit
Thank you so much for this enthusiastic recommendation! We're delighted that PayFit serves you well for payroll management, employee onboarding and offboarding, and reporting, and that you appreciate our regular product updates and dedicated support team. Your confidence means a lot to us. Please don't hesitate to contact us if you need any further assistance.
The PayFit team
Payfit saves us time and effort while…
Payfit saves us time and effort while at the same time significantly reducing the risk of errors.
June 5, 2026
Reply from Payfit
Thank you for this positive feedback! We're delighted that PayFit helps you save time and effort while reducing errors. That's exactly what we strive to deliver for our customers. Please feel free to reach out if you need any assistance.
The PayFit team
Reply from Payfit
Merci pour ce retour concis et apprécié ! Nous sommes heureux que PayFit réponde à vos attentes en étant simple, efficace et fiable au quotidien. C'est exactement la philosophie que nous avons voulue pour notre plateforme. N'hésitez pas à nous contacter si vous avez besoin d'aide.
L'équipe PayFit
Extraordinary tool that continues to…
Extraordinary tool that continues to improve - I couldn't work in a company without it; Bravo PayFit.
March 25, 2026
Reply from Payfit
Thank you so much for this wonderful feedback! We're thrilled to hear that PayFit has become such an essential part of your work and that you appreciate our commitment to continuous improvement. We're grateful for your loyalty and would love to hear from you anytime if you have suggestions or need assistance.
The PayFit team
Good first experience
Very good first experience, good customer support.
Difficult for the 1st time to make all configuration but there is a lot of help. Miss speaking with someone to explain my situation but at the end I could succeed.
March 23, 2026
Unprompted review
Reply from Payfit
Thank you so much for sharing your feedback! We're delighted to hear that our customer support was helpful and that you were able to successfully navigate the configuration process, even though it was challenging at first. Please don't hesitate to reach out to us directly if you need any further assistance or have questions in the future.
The PayFit team
Reply from Payfit
Thank you!
We're so glad your Account Manager has been amazing. We'll pass on your kind words!
The PayFit Team
Reliable payroll solution
We used PayFit for several years and had a very positive experience. The platform works well for both employees and employers. From the employer’s perspective, it provided strong peace of mind, especially during an URSSAF audit, which went smoothly and confirmed that everything was fully compliant.
March 25, 2026
Reply from Payfit
Thank you for your great feedback!
We're thrilled that PayFit brought you peace of mind on both sides, and that the URSSAF audit confirmed full compliance. That's exactly the reliability we strive to offer!
The PayFit Team
Soon to be replaced
PayFit may work adequately for very basic payroll requirements, but beyond that, the platform falls short in several critical areas.
From a finance leadership perspective, the reporting functionality is particularly weak. There are persistent limitations around extracting data with full dimensionality, making it unsuitable for any business that requires robust, audit-ready reporting or bespoke analysis. In practice, this creates unnecessary manual workarounds and increases operational risk.
Integration is another major concern. There is effectively no meaningful integration with NetSuite, which is a fundamental requirement for any organisation operating a scalable finance function. For businesses using Oracle systems, this alone should be a decisive reason to avoid the platform.
Customer support has deteriorated significantly. Over the past year, PayFit appears to have shifted heavily towards AI-driven support with minimal access to experienced human advisors. A telling example is that we recently had to raise a support ticket simply to find out who our current Customer Success lead is, as all previous contacts appear to have left or are no longer responsive. This is not a one-off issue, but indicative of a broader breakdown in account management and service continuity.
The overall experience now feels like a cost-reduction exercise at the expense of customer experience. While this may benefit short-term margins, it materially undermines trust and usability for finance teams who rely on timely, accurate support.
In summary, PayFit may be suitable for small businesses with simple needs, but it is not fit for purpose for organisations that require reliable reporting, system integration, and responsive support. We are already evaluating alternative providers as a result.
March 18, 2026
Unprompted review
Reply from Payfit
We sincerely apologize for this disappointing experience and appreciate your detailed feedback from a finance leadership perspective. The concerns you've raised about reporting limitations, NetSuite integration gaps, and the deterioration of account management are serious issues that we take to heart. We would value the opportunity to discuss your specific needs directly with our senior team to understand how we can address these shortcomings, though we fully respect that you're exploring other options.
PayFit team
Simply a great app!
March 10, 2026
Reply from Payfit
Thank you for your feedback! We're thrilled that you find PayFit a great app. Don't hesitate to reach out if you need any assistance!
The PayFit team
Platform is easy to use and also…
Platform is easy to use and also support team is very supportive and prompt. I am able to manage without having any fomal HR knowledge.
March 12, 2026
Reply from Payfit
Thank you for your feedback! We're delighted that our platform is easy to use and that our supportive team helps you manage everything smoothly, even without formal HR knowledge. Making HR accessible to everyone is exactly what we aim for!
L'équipe PayFit
Best service platform I’ve used by far
Best service platform I’ve used by far. They’re responsive, genuinely focused on solving problems, and clearly know what they’re talking about. You can tell they care about their clients. I’d definitely recommend their services.
March 6, 2026
Reply from Payfit
Thank you so much for this wonderful feedback and recommendation! We're thrilled to be considered the best service platform you've used and that our responsiveness, expertise, and genuine care for our clients have made such a positive impact. Your satisfaction is what drives us to keep improving every day!
The PayFit Team
Reply from Payfit
Thank you for your feedback! We're delighted that you've had a great experience and found PayFit easy to use. Feel free to reach out if you need any assistance!
L'équipe PayFit
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