Progress Residential Reviews

FUTURE TENANTS BEWARE: I wrote a review previously about one of Progress Residential’s property next door to us. We have spoken to every tenant at this location. We have experienced at least 5 tenants. This company is HORRIBLE!!!! I cannot believe this company can stay in business! THEY do NOTHING to maintain their properties. They do not even attempt to take care of the tenants either. We have spoken to every tenant they have had at this location and it is ALL the same. All they want is some unknowing person to rent from them and the problems begin. Rent is TOO HIGH and don’t even think you will EVER get your deposit back. They refuse to take care of issues, but if they do, it is typically a bandaid fix. They do not care it is always out with the old tenant and in with a new one. I hope it is not you!

Date of experience: October 25, 2024

They will keep hiking the rent. I pay $3000 a month for 3bed/2bath 1300sqft. Appliances are crap. They forward emails the HOA sends out and charge you $45 per email for a simple click of the mouse. I still have a large hole in the roof from a previous storm so when it rains it leaks into the master bedroom. Only reason I am still in their rental is a pending home purchase. Never again.

Date of experience: October 23, 2024

If I could leave a zero star I would. From the moment we moved in we had issues...and I am not one to normally leave a review, but I really don't want anyone else to be taken advantage of by this company. 1st of all, when we moved in there was a terrible smell from the back room (wasn't present when my friend toured the house as they had just painted). This smell is so bad when someone is not actively living in it our neighbors could smell it before we moved in. 2nd they didnt leave a filter in the HVAC system, they left the plug in the dishwasher(which flooded the dishwasher), there was no grass in the yard(which I got a noticed from the HOA about, even though I was only there for a week at that point), and the dryer vent was not cleaned out and within the first two days of doing laundry my dryer blew out. Now a year later when we moved out, after fixing all holes in the wall and painting...I have pictures to prove that the walls were in great condition...they charged us 1800 to re-paint the walls, which did not even need done. This company does not care about anybody and will nickel and dime you without caring about your situation. They have no integrity as they left things half done and not complete for someone moving in and I had to fight back and forth about the grass situation...which they did nothing about and I ended up paying to get it within HOA regulations.

Date of experience: October 01, 2024

Do not rent with them, your whole experience will be miserable. They do not take any liability for nothing. Instead they rather blame the people for something that was brought to their attention even before anything else happened. Also when calling the customer service department they rather transfer to a random department or hang up on you. The worst experience ever.

Date of experience: October 03, 2024

I would not recommend renting from this shady company! We rented from them for about 6 moths and we paid rent on time ALWAYS! I am disabled and I ended up in an accident where I herniated several discs in my neck and my back and required several surgeries. The medical bills were quite expensive. We informed the landlord that we might be a little late with rent and explained why. We were working with DES for rental assistance and DES also reached out to the landlord letting them know that they were working with us but processing time takes 30-45 days to process. We thought everything was fine and we thought they were going to work us and everything was going to be ok. We were wrong! The constables showed up at our house and told me and my young children we had 10 minutes to pack our essentials and we were getting tossed out into the street! I just had surgery and was in extreme pain and my little ones were traumatized. I called the landlord and kept getting different stories and they really did not care that Des was going to help us and they threw us out anyway with no where to go!

Date of experience: October 03, 2024

Reading the reviews here, I doubt Progress Residential need any more bad reviews, however, here's another one.
We rented with this company for 4 years and each year they raised the rent from $1950 year 1 to over $2700 year 4. Each year we wanted to move, but the move out costs, transportation, etc would have taken a toll on us. Finally, we put in our notice to find out that the house sat on the market for months and they lowered the rent to 2250. Got scammed out of deposit even if we paid for professional cleaning and outdoor power washing as per contract, however, apparently, the cleaning was not to Progressive standards. We could not contest their decision to pretty much keep the deposit because we got the final bill on on day 14 after it was issued and we had until that day to contest. Long story short, DO NOT rent with Progress Residential. They care only for profit and nothing else. They will take any opportunity to scam every penny off you. I am disgusted that such humans exist!

Date of experience: September 29, 2024

Been stuck paying $600+ per month electric bills while living in ambient temps 85-95 degrees. Requested hvac service and we're told everything was working perfectly fine and they closed the maintenance request and charges us a $125 hvac fee. If the home is working fine I shouldn't be paying $2600 rent and
electric to be risking heat stroke or exhaustion. The exterior maintenence that is the tenants responsibility can't be done witbout risking my health and life due to not bring able to go indoors to cool off. Shame on you progress residential for placing financial gains above quality of life and possibly riaking death from excessive heat exposure. Arizona heat kills!

Date of experience: July 01, 2024

Ppl pay attention to the review ratings. This company is HORRIBLE to rent from. Everything is your fault!! I moved into a house with cat feces and hair everywhere. They knew I was moving from out of town and promised to have it clean. It didn't happen. Fast fwd 9 mos later I have continually been sick in this house. Found out they never cleaned HVAC unit between tenants and now that it backed up and leaked on floor they want to charge me for cleaning, when it was full of black cat hair. Technician tried to say it was my dogs hair, but my dogs are brown, tan and white. THEY FIX NOTHING AND CHARGE FOR EVERYTHING!!

Date of experience: September 04, 2024

Please people, DO NOT rent from Progress Residential.
This company will ask for bank account info so they can verify your income. They will ask for your permission to contact your bank, both savings and checking accounts could be compromised and your money stolen. They DO NOT accept internet copies of your Soc Sec Retirement.

Date of experience: July 06, 2024

My daughter and her family just broke their lease because Progressive wouldn’t let them out of it. My daughter and her 2-yr old have been sick for over 18 months but couldn’t figure out why (massive headaches, random vomiting, major bloating, and other mold related symptoms). A few weeks ago- her fiance called her into the master bathroom- there was a MUSHROOM growing in the shower! Progressive sent someone out a couple of days later who tore into the wall: MAJOR BLACK MOLD! As more digging was done, and tests ran, mold was everywhere behind walls and into the vents! The walls have already been replastered, home has already been repainted, and is back on Zillow to be rented! I do not want another family to go through this! Progressive did NOTHING to get rid of the mold before my daughter and her family moved out- they didn’t offer to have professionals come in or anything! They didn’t do anything until after my daughter and her family moved out- but also insisted on them having the home professionally cleaned! Before fixing the mold issue!

Date of experience: August 20, 2024

They took over our rental management. They hounded us until we signed a new rent contract with them. I can't begin to go over all the issues we've had. They wont replace little things like air filters, fridge filters, and general repairs listed in our contract. We finally contacted a lawyer and that was the only way we've been able to make them commit to THEIR OWN contract. They contractors they hired for lawn maintenance destroyed some of our porch furniture and their mower threw a rock and shattered our windshield on our car, Progress refused to acknowledge or help. We were 3 days late on rent after renting w/o incident for 2 years and we got a notice and $400 late fee... My bank card got cancelled without my knowledge so I didn't realize. We are in the process of trying to get that compensated, I'll update but no word yet.

I'd advise anyone who thinks about using them, don't read reviews for anyone who hasn't LIVED in their house yet. They make or ask new residents to give them a 5 star review before moving in...

Date of experience: August 20, 2024

I had to rent from this company because they had a monopoly on the market I was moving to. I was immediately skeptical of the 38-page lease; but again, I needed that particular location for a business move. This corporation is a slum lord with a legal team that writes pre-nups for billionaires. They ride the legal line to the edge, and breach all ethical boundaries. I am a homeowner that travels for business. I have rented countless properties in my business endeavors without issue. Please beware of this company! I would sooner park my car in a truck stop and live out of it before I do business with this company again! Honestly, there has to be enough people that have complained for a class-action lawsuit. They need to be put in their place.

Date of experience: August 03, 2024

This company is horrible to rent from. The require that you give them your bank log in and password to set up your payments, or charge you crazy amounts of fees to pay with credit cards and wont' accept checks from a bank's bill pay.
They are not great on maintenance either. These are cheap homes and things keep breaking with normal use. They are trying to charge me to fix things that are being used appropriately.
When RentProgress took over my lease they didn't communicate what the steps were to set up anything, they are a call center whenever you actually need to talk to someone and they don't know what they are talking about.


DONT RENT FROM THEM

Date of experience: July 29, 2024

stay away
they are a criminal enterprise
I owned multiple properties before divorce and was forced out
rented from these schmucks and will never do that again
fuzzy math, no personal interaction, takes 10 days in 90 degree weather to get the air conditioner fixed and if you complain they ignore you
I couldmgo on but just get the idea they are horrible
find a private owned property you will be better off

Date of experience: April 17, 2024

They have my house listed as being ready to move in on September 14th when the house has mold and instead of fixing the issue they are trying to push me out and not fix it. This company is the worst at repairs everyone is unprofessional and they don’t respect the rights of the disabled persons and don’t make reasonable accommodations for disabilities at all. They just want your money good luck on getting the house repaired if you have problems.

Date of experience: August 19, 2024

They are the worst. I've had several issues with this property and every time they come and fix it the issue comes back, or they say it's under my responsibility. Currently, the kitchen floor is lifting and they told WE had to take care of it because it was not something we reported 30 days after move-in. Also, the back fence is almost completely bent backward falling onto the neighbor's backyard, again because we didn't notice 30 days after moving in, they can't do anything. WE'VE BEEN HERE FOR ALMOST TWO YEARS. HOW COULD WE HAVE KNOWN THIS HOUSE IS FALLING APART?

Date of experience: May 03, 2024

applied for a home with this company , and wish i would've read the reviews before wasting my time ... i make 5x's the listed rent and was denied because of "too many phone numbers" on my credit report . that's insane ! but I'm actually glad I didn't get approved sound like I would've hated having to deal with their carelessness and lack of compassion and understanding. luckily I wasn't scammed out of anything but $20

Date of experience: April 08, 2024

Firstly, I don't know where to begin. It has all been bad. We've communicated with every executive leader that we could find, and they still offer no resolution, if they respond to you at all. The homes are never updated, and maintenance is left outstanding for weeks and months, yet rent prices continue to go up.

The customer service departments and resident-facing teams (including upper management) are abysmal. The portal is crazy. They won't even let you pay rent if it's past the 8th. Excessive fees and just a scam.

I would stay away. They do not follow their policies and rules. There is always something wrong with these folks. A simple Google search online or across social media will tell the story.

Date of experience: January 01, 2024

PLEASE DONT WALK RUN FROM THIS COMPANY!! THEY ARE SCAMMERS, SHAKIRAH HOOKS, YOLANDA AND ALL OF THEM ARE IN IT TOGETHER THEY SCAMMED $4500 FROM ME. I WAS SUPPOSE TO MOVE IN FIELD STONE PROPERTIES AND THAT NEVER HAPPENE. I THEN PICKED 1703 WINTERBROOK WAY IN THAT NEVER HAPPENED AND WAS TOLD NO REFUND ‼️RENT PROGRESS—PROGRESS RESIDENTIAL IS NOTHING BUT FAKE SO……🏃🏾‍♀️💨✌🏽STILL FIGHTING FOR MY💰

Date of experience: July 06, 2023

Bill Bird was our onboarding specialist. He was very helpfull when explaining the onboarding process. We’ve rented with Progress before, so we know how all of this works, but it was good to get a refresher! Appreciate Bill’s discussion and ability to answer any questions. Thank you!

Date of experience: April 26, 2024