127 total
Part of the order was damaged in shipping. The Range Hood Store sent a replacement item as soon as I sent them the pictures of the damage.
Date of experience: September 11, 2024
Reply from The Range Hood Store
Hi Steven,
Glad we could assist and get this straightened out for you. If you ever have any questions or concerns, please don't hesitate to reach out to us at contact@therangehoodstore.com and we can help in any way we can.
Hope you have a great rest of your week.
Very easy website to use, competitive prices and a much better warranty than 99% of the products I looked at. Shipping was free and much faster than I expected. The vent appears to be very easy to use. Although we haven't installed it yet, we plugged it in and tested the features.
Date of experience: September 06, 2024
Never delivered orders…. The worst company I’ve ever dealt with …. First negative review ever … do not use this company…. Customer service gets their feeling hurt if you tell them your unhappy with not receiving your order….
Date of experience: August 22, 2024
Reply from The Range Hood Store
Hello Peter. We apologize for any inconvenience here. If our team has not yet handled this situation and you have not yet received your order, please let us know asap by reaching out to us at 866-528-0571 and we will get you taken care of asap.
Ordered $16k refrigerator and forgot to put 5% discount code in at the time of purchase. I called within a couple of hours after I realized and I was told “sorry can’t give you the discount.
Guess I won’t be ordering he additional appliances from you!
Date of experience: September 11, 2024
Reply from The Range Hood Store
Hello Cheryl,
We apologize for the inconvenience here. We are more than happy to offer 5% back to the method of payment used in the purchase. I will go ahead and get this submitted now and typically it takes about 3 to 5 business days for the 5% to appear back in your bank account.
If you have any questions feel free to reach out to contact@therangehoodstore.com and we would be happy to help.
My experience today dealing with Jeremy was very positive experience! Jeremy made my microwave purchase happen immediately. I had issues with waiting for it to arrive from Wayfair( never happened) .
The customer service was beyond. I highly recommend dealing with this company. They are honest, to the point regarding info on the microwave ordered for my Reno. I chose the 24” champagne bronze. Cant wait to receive it for the install. Thanks again Jeremy and The Hood Range Company.
Date of experience: September 02, 2024
Great products and easy online process to purchase.
Date of experience: September 14, 2024
Extremely helpful technical and customer support. Answered all of my questions and helped me get the right product.
Date of experience: September 09, 2024
The online store was easy to browse and also their online help is easy. They associate who I talk to on the phone was very nice and helpful
Date of experience: September 12, 2024
We installed a Zline Duel fuel 48 range with a kick ass hood system. We have had no problems with heat or cooking odor when using the hood system. The stainless steel looks great and easy to clean. It had filters like a commercial hood system that makes the difference. We did a survey for Z-line and received a 3 piece set of German made knifes from the Range Hood Store. Best knifes ever. Thank you for everything
Date of experience: August 21, 2024
Karyn was very helpful and easy to communicate with.
Date of experience: September 13, 2024
I inquired about something specific to my purchase. We exchanged a series of emails to assure that what I inquired about would fit with what I already have. The correspondence was clear and beneficial to me. Based on the answers I made a few purchases. Pain free and easy.
Date of experience: August 23, 2024
The product came fast and was packed nicely. It was easy to install and I am pleased with the retractable range hood.
Date of experience: September 05, 2024
Wyatt was wonderful to work with over the phone. He got my order correct and was friendly, helpful and efficient!
Date of experience: September 05, 2024
I was getting a lot of mixed messages about vents and capacity.
I went to 3 appliance stores, Youtube, Reddit and everyone was giving me advice I didn't trust.
I found a vent here on RH Store. I called 3 times with questions and they answered all of them. Even got a discount for being a veteran.
Date of experience: August 15, 2024
Karyn made the purchasing easy by e-mailing me an itemized order. I just had to complete my order with a credit card. Tyson provided the product knowledge I needed to purchase complimentary components. Thanks team!
Date of experience: August 14, 2024
Timely delivery, product was as advertised. Very happy.
Date of experience: September 02, 2024
I placed my order early this morning and all went through fine, but then at the end of the day I received an e-mail that my order was cancelled. I had to call customer service, who told me to start over and place a new order. Now my range hood won't arrive when the kitchen installers need it. :-(
Date of experience: August 09, 2024
Reply from The Range Hood Store
Hello and thank you for your review! We apologize for the inconvenience this has caused and have reached out to the shipper to try and expedite your order. Our sales team will be in touch with any updates we receive!
Ray was very helpful describing the different models.
Date of experience: September 16, 2024
Alex was so so helpful with all my questions. He is a great resource to your company. I would buy from him and them company in a heartbeat. I haven’t received my hood yet but my experience was flawless. Thank you Alex.
Date of experience: August 20, 2024
