TPC - The Pro's Closet Reviews

Before purchasing must read cancel and refund policy.

Date of experience: September 19, 2024

Bought a gravel bike - well over $3k. Seemed to ride ok, but over time there were a few non-critical issues. However months after the satisfaction period was over, I had to take it to my bike shop for tubeless repair and to my dismay I found it was sold as having tubeless tires, but one tire on it was not tubeless ready - hence why it spat out sealant non stop. They also found that the rear hub was for a mountain bike not gravel, and had been shimmed (technical stuff that I don't pretend to understand, but it was explained to me by a highly reputable bike repair shop). 6 weeks and several hundred dollars later, I have the right parts for this bike. Give Pros Closet quality checks, I don't know how this got through. I did not receive a quality bike matching the description but it was hard to tell in the first week of having it. Disappointed their image of being honest and "pros" didn't work out for me.

Update: TPC did reach out and make good on the additional costs I had to fix the bike which is appreciated.

Date of experience: August 09, 2024

I visited the store in CO while in Denver while on a work trip, & I received outstanding support from one of the TPC in-store experts, Ari. Ultimately, he helped me make a wise choice for a road bike, & I couldn't be happier. The Giant bike was in superb condition, & it arrived at my home on time. The price I paid for the bike was simply outstanding given its like-new condition. I am so, so glad I stopped in at the TPC store and got the firsthand support as well candid recommendations and advice without any sales pressure whatsoever!!

Date of experience: May 10, 2024

This was my first time purchasing a mountain bike. I found an excellent deal on The Pro's Closet and went for it. Throughout the process I didn't run into any problems. The information on the posting was good, the delivery went well, and the support staff was solid. I love the bike and am having a blast ripping around it. I'll definitely consider The Pro's Closet in my future biking related purchases.

Date of experience: May 18, 2024

Clint got my rear derailleur indexing properly and replaced my chain and I am back on the trails! Easy scheduling on-line and super easy drop off/pick up Tuesday -Saturday.
Lots of easy parking! Reasonable pricing and a cool retail area complete with bike museum.

Date of experience: April 24, 2024

Purchased Specialized Allez Sprint Frameset.
Found size I was looking for, flawless transaction, and shipping, item received in reasonable time.
Overall, very happy with build and ride. I don't think I will be trading this one in.
Avid Rider...
Would definitely shop at The Pro's Closet again,
no question about it.

Date of experience: February 16, 2024

Recently sold a wheel set and the process went very well. Received a fair price for my wheels and Pro’s Closet took care of return shipping via local FedEx.
Whole process took about a week and money was transferred into my PayPal account. Very simple process overall.

Date of experience: May 15, 2024

I have been shopping at The pros closet for some time and had no issues with online orders and even selling my bike and wheelset. They offer some great deals and coupons which I really appreciate! I wish they offered better free shipping options as it only applies to certain items but otherwise it's a great place to shop

Date of experience: May 17, 2024

Incredibly helpful and friendly people that went well out of their way to answer all of my questions and assist me in getting the right items. Couldn’t recommend it more highly!

Date of experience: June 23, 2024

The wheelset I received was not tubeless ready. Secondly freehub and body not shimano compatible. It is SRAM compatible only. So additional expenses incurred did not warrrant price for this wheelset. I will be more careful ordering from pro’s closet. Staff could have been more attentive and help w a solution. Learned my lesson when shopping next time

Date of experience: May 08, 2024

Support was very helpful while I was looking and and was able to explain some specifics about the tubeless tires and disc brakes since both were new to me since I had my last bike for 12 years.

The bike was well packed and was very easy to do the final assembly. The minor scuffs and damage were exactly as shown in the pictures so no surprises.

I've had the bike about a year now and would buy it again and will also come back to pros closet when im looking for my next upgrade.

Date of experience: May 20, 2024

Excellent experience. My initial conversations were with Tyler. He listened to my goals, took into account age, size etc., then made a few recommendations. As other bikes became available he updated his recommendations, this led to my final purchase…and I love the Orbea Rallin M-Series. I worked with Andy on the actual purchase, he was also very helpful.

Date of experience: April 03, 2024

Descriptions of bikes were excellent to help consumers make a purchase decision.
Bike arrived quickly, exactly as described.
Easy to assemble and riding within a few minutes.
Packaged well, no damage.

Date of experience: May 17, 2024

I like USA companies that you can speak clearly to without the hassle of a huge network of service agents. Great company top notch gear, absolutely stupid to spend money on new equipment that is way too expensive for the average cyclist.

Date of experience: April 10, 2024

The Pro's Closet is completely honest and forthcoming in their description of the condition of the bicycles listed on their website. They provide multiple high-resolution photos of each bicycle, including any nicks and scratches, so that prospective buyers know exactly what they're getting. They thoroughly inspect all pre-owned bicycles for deficiencies, all of which are then taken care of by their team of mechanics. The Pro's Closet has its own YouTube channel where you can see just how professional their operation is. The only way I would ever purchase a pre-owned bicycle via the internet is through The Pro's Closet.

Date of experience: October 02, 2023

I purchased a 2015 Trek Domane several years ago . The bike was crated exceptionally well , the bike was in excellent condition , the bike has brought me many years of enjoyment . I was looking at a new trek I bought this bike at 1/3 the cost .I highly recommend the Pros Closet! Thanks so much , Kevin Sage

Date of experience: May 10, 2024

What an incredible team!
I had problems with my DuraAce front brake. Clint, the service manager had me come back right away. As soon as I arrived one of the mechanics looked at the brake made a few adjustments and it worked perfectly. About 8 hours later the brake was spongy and it would not activate the caliper. I brought the bike back and another mechanic determined that the bled screw was damaged (it’s nice to know I wasn’t crazy) they replaced the entire brake/shift lever immediately on the spot. The bike now works absolutely like a brand new bike. Fantastic costumer service. From now on every bike I ever buy will be from The Pro’s Closet.

Date of experience: May 17, 2024

Brought a set of wheels from them and they arrived in a excellent package with no damages to report. Prize was decent but I thought it could have been a bit less. I was also putting my CerveloS3 2021 model for sale and wanted to know how much they would offer me for my bike with full Sram Red 12 Speed setup , I honestly would have to say their offer was not pleasing to me so I kept it . I still would always go to them if I am looking for some for a fair prize , whether it be componets or a bike frame , some prizes are fair base on the product you are looking at.

Date of experience: May 13, 2023

Amount I was given on my trade in and customer service.

Date of experience: August 24, 2024

Great communication; wheelset even better than described ('small scratches' were more like barely noticeable marks from packing!); easy (free!) shipping and submission of my old set; quick and informative follow-up on a couple questions.

Date of experience: May 07, 2024