16,529 total
Do not book with Cheapoair! They schedule flights with such tight connections that you risk missing your next flight. If you try to make changes, they may attempt to send you to collections for those changes. There are countless horror stories about this company taking advantage of people!
Date of experience: January 03, 2024
I was researching round trip prices for a flight home and found the cheapest on cheapoair for $281. I called in to redeem my points (21220 points, which they almost refuse to let me use) for an extra $35 discount. They told me that in order to receive the discount, I need to email them with my points and phone number. I do this immediately, log back into my account within 3 minutes, and the prices had almost doubled @ $536 per ticket!!! This app is a rip off and I don't recommend. These people who run the company are liars and thiefs!
Date of experience: September 17, 2024
Reply from CheapOair.com
We understand your frustration with the recent experience you had with our website and the price fluctuations you encountered. We strive to provide a transparent and reliable service for our customers, and we are committed to addressing any concerns you may have. We appreciate you bringing this to our attention and will use your feedback to improve our processes and ensure a better experience for all our users.
I had a great experience. The agent that helped me out was Verne. He was very professional, patient and knowledgeable
I tried to do the survey on line but I couldn’t. Thanks again
Date of experience: September 17, 2024
Reply from CheapOair.com
We're so glad to hear you had a positive experience. We appreciate your kind words about Verne. We will share your feedback with him.
The sales person was nit the greatest, I told him I don't travel much so I don't know much about this ,still was rushing me ,so really I think I could off got a better deal ,because on cheap air UT said $509 for hotel and flight ,but now I'm paying more.
Date of experience: September 18, 2024
Quick confirmation and info including a former credit applied to this flight. With Latam flight I could add luuggage.
Date of experience: September 18, 2024
This is my firts time to use service.
The instruction are easy to follow and achieve the goal
I got alternative flight with fairly cheaper price
Date of experience: September 18, 2024
M experience was great! I was having the problem putting in the expiration date from m card. Thank you very much for your patience.
Date of experience: September 17, 2024
Reply from CheapOair.com
We're so glad to hear you had a positive experience! We appreciate your kind words and are happy we could help.
Review Updated changed from one start to two as I managed to contact customer support officer Shawez. He has helped me cancelling the reservation.
Now waiting for the money to arrive before I could update the review once again.
The website said "Status: Your booking could not be processed due to a credit card decline. Please click on this link to update your credit card details and proceed with this booking. You may also call us back 6467384856 and we will assist you in processing your ticket."
but they have deducted 542 Dollars from my card, and it resulted in an extra tax of USD 126 to my account. Now they are replying through a bot only. Number cannot be picked up by anyone. and there is no way to talk to them. Don't ever use their service. It is 100% a scam website.
Resulting in landing me at nowhere.
Date of experience: September 15, 2024
Reply from CheapOair.com
Glad to hear this was worked out.
The customer service called me right away when I got a problem about my card and she helped me alot to make my booking really easy.
Date of experience: September 17, 2024
Reply from CheapOair.com
We're so glad to hear that you had a positive experience with our customer service team. We appreciate your kind words and are happy to know that you were able to make your booking easily.
I got to speak with a person NOT type in questions and not get appropriate answers.
The person I spoke with was Wicus and he was wonderful.
Date of experience: September 17, 2024
Reply from CheapOair.com
We appreciate you taking the time to share your experience. We're glad you found Wicus helpful and understand the importance of personalized support.
I received all the information I needed to book my flight.I don’t book a flight often so getting all the information was great.Ive flown United before and I’ve always been treated good by the United Airline Employees.Thank You
Date of experience: September 14, 2024
Reply from CheapOair.com
We appreciate your kind words and are glad you had a positive experience booking your flight. We strive to provide our customers with the information they need to make informed travel decisions. We're happy to hear you've had good experiences with our employees in the past.
I had a very difficult time understanding the agent. I know she tried her best, but her accent was very hard to understand what she was saying.
Date of experience: September 18, 2024
Finding quickly the right flight at the price and conditions that I needed. I like the messages that keep me updated and reminding me what to do next before I get to the airport. I checked prices with other apps and find out CheapOair's prices very competitive.
Date of experience: September 11, 2024
Reply from CheapOair.com
Thank you for your kind words and positive feedback. We appreciate you taking the time to share your experience. We're glad you found our app helpful in finding the right flight for your needs and that you appreciate our timely updates and reminders. We strive to provide competitive prices and a seamless booking experience for our customers.
My experience was stressful because the price was shown and after information was typed in the flights were not available.
Date of experience: September 18, 2024
I love booking with CheapOair! It is
Easy, fast and always offers affordable flights on high seasons and Affirm credit card supports my flight trips by the time I decide to travel.Highly recommended!
Date of experience: September 10, 2024
Reply from CheapOair.com
Thank you for your kind words! We're thrilled to hear you've had such a positive experience with our services. We appreciate you choosing us for your travel needs and for highlighting the ease, affordability, and convenience we strive to provide.
Prompt response repecfuull that why I always buy my tickets from this company
Date of experience: September 18, 2024
Reply from CheapOair.com
We appreciate your kind words and are thrilled to hear that you consistently choose our company for your ticket purchases. Your satisfaction is our top priority.
The one who attended to me explained every question I asked very clearly. Had enough time for me to go through my booking process. Assured me of every process that there’s nothing scam to fear.
Date of experience: September 14, 2024
Reply from CheapOair.com
We appreciate your kind words and are glad you had a positive experience. We strive to ensure our customers feel confident and informed throughout their booking process.
I love the genuine honesty; plus the person's (more than one) all are on my same page evidently because they are all trained to listen. Also, once listened, they "may I make a suggestion ma'am?" The written emails are great f.u.! Unfortunately, I had to cancel...+my whole output was returned! I will be a consistent customer! Thanks
Date of experience: September 10, 2024
Reply from CheapOair.com
We appreciate your kind words and feedback. It's wonderful to hear that you found our team to be genuine, attentive, and helpful. We strive to create a positive experience for all our customers, and we're glad that you felt heard and understood. We understand that cancellations can be frustrating, and we're sorry to hear about the inconvenience you experienced. We're committed to continuous improvement and will take your feedback into consideration as we continue to enhance our services.
Talking to customer service was a positive experience. The only negative was the fact that the agent kept asking me if I wanted any of the extra services that cost extra. I said no thank you but she kept going over the services and prices. After the third time I said I'm not spending anymore than what the flight cost. She stopped then and I said thank you and that was the end of the conversation.
Date of experience: September 10, 2024
Reply from CheapOair.com
We appreciate you taking the time to share your experience. We understand that being repeatedly offered additional services can be frustrating, especially when you've already stated your preference. We'll use your feedback to ensure our agents are mindful of customer preferences and avoid unnecessary repetition.
The experience was quick and easy to use. I have used CheapOair for the past 5 trips to kenya. The website is great and easy to navigate
Date of experience: September 18, 2024
