15,375 total
I am not concern if I place an order and after a while i want to cancel it for any reason make me comfortable and feel free and their customer support like Jack F. is great and make everything smooth for any changes .
Date of experience: September 18, 2024
Ease of use of website although the discount information disappeared rather quickly when I went to the site and did not return. I had to remove the items from the cart, search for the coupon via Google/Safari then go back and order again with the coupon code. Maybe there is an easier way but not sure how to find it.
Date of experience: September 16, 2024
Very bad experience with them. It was an honest mistake from my daughter of buying their app. didnt use it in that timeframe after trial. They had horrible experience
Date of experience: September 17, 2024
Reply from Houzz
Hi Paul,
Thank you for sharing your experience with us. We apologize for any inconvenience this has caused you. After review, it looks like you were able to connect with someone from our team to assist. If you have additional questions or want to follow up, please visit us at help.houzz.com.
Sincerely,
The Houzz Team
I would suggest that any potential buyer read the exchange and warranty fine print and check ALL your items within the 30 day exchange. My circumstance was after receiving my order, we had a death in the family and did not get to opening my shower base until 32 days had passed. Granted I was over the policy limit for returns(which I never really paid attention to) but when opened, the item ordered from Houzz, which shipped from a third party VidaXL, was damaged, inside an undamaged box, so they shipped out a returned or re-packaged item. Houzz did nothing and VidaXL offered a partial refund. Lesson learned and I will not shop at a non-compassionate company again.
Date of experience: September 13, 2024
Reply from Houzz
Hi Rick,
Thank you for providing us with your honest feedback. We are sorry that this experience did not meet your expectations and are very sorry about your loss. As this was not reported within policy, our options to assist are unfortunately limited. It looks like a 50% discount was provided for the inconvenience. As stated, we apologize that we could not do more and hope you will consider us for your future home decor needs.
Sincerely,
The Houzz Team
The website is so great to navigate and it makes me so happy when I have a coupon code and free shipping. Your products are things I am very attracted to and of very nice quality!
Date of experience: September 16, 2024
Googled these pillow covers from Loloi and Houzz was the lowest price. I clicked the link and had the order placed within 1 minute. Super convenient and fast! Ive often been able to find what I am looking for on Houzz.
Date of experience: September 09, 2024
I could buy all the things I needed together in one place and there were many good options to choose from. Thank you!!! Highly recommend!
Date of experience: September 15, 2024
A year ago... our company signed up for HouzzPro. 7 account managers later? We just wasted $4,200.00 The leads? Garbage. Account Management? Garbage. Total legit jobs? ZERO. Run... don't walk... RUN! I have SO much faith in their professional abilities that I just removed all valid payment methods from their site and replaced them with a $50 limited gas card. You won't be renewing this subscription. Oh and don't bother with your lame canned response. It's both stale and unprofessional; a direct reflection of the cesspool you run masquerading as a company.
Date of experience: September 05, 2024
Reply from Houzz
Hi there,
We appreciate you sharing your honest feedback with us. We are terribly sorry that you were not satisfied with the quality of leads that you received and would like to connect with you to discuss how to resolve your concerns. We are unable to locate your account based upon the review left. So that we may assist, please reach out through help.houzz.com.
Sincerely,
The Houzz Team
Just received my Trade Winds Vanity Light and it was perfect condition and the color was spot on.
Date of experience: September 13, 2024
Houzz did not stand by an outdoor coffee table which after 2 months was covered with cracks and bubbled finish.
Date of experience: September 14, 2024
Reply from Houzz
Hi Debora,
Thank you for sharing your feedback with us. We are sorry to hear that you are experiencing issues with your table. As this was reported outside of Houzz policy, this falls into the manufacturer warranty, and Houzz is unable to assist. You can review the details of the manufacturer warranty here: luxenhome.gorgias.help/en-US/articles/product-warranty-49783.
Sincerely,
The Houzz Team
Easy site to navigate, good price and free shipping.
Date of experience: September 18, 2024
The color of the metal plus the style of the lamp shades made a factor in my decision.
Date of experience: September 14, 2024
High quality products are dependable from Houzz.
Date of experience: September 17, 2024
Chandeliers, chandeliers, and more chandeliers. Even after I refined my search I realized there was a bounty of beautiful options for my dining room fixture. I am so excited that I was able to find just the right chandelier. The search was easy, the filter is highly responsive, and the price is just right.
Date of experience: September 02, 2024
The seller told me it was a 30 day trial and she lied from the start...I don't like it and found out it's a lie and I want to cancel the "deal" in 3 days but they won't let me. Now Houzz try to put me in to collections….terrible, super aggressive and everything is a lie, lie, lie. I have to take them to court and present everything in newspapers and on social media to warn others. I'm definitely not the only one! I don't understand why they do it. It's bad.
Date of experience: May 10, 2024
Reply from Houzz
Hi Roman,
Thank you for sharing your review. We value your feedback and are sorry to hear that you are dissatisfied with Houzz Pro. Our team has reached out to assist in resolving your concerns. We encourage you to connect back with our team so that we may discuss your concerns.
Sincerely,
The Houzz Team
Good variety and search functionality to find exactly they I’m looking for
Date of experience: September 13, 2024
I Love working with companies that are easy to do business with. I have enjoyed good customer service and the reward points are nice when they add up
Date of experience: September 06, 2024
Like the pricing and variety of selection options. Great free shipping in a timely manner.
Date of experience: September 11, 2024
The bed was delivered on time in good condition, not too hard to put together. I"m a little old lady and did it myself. Looks more expensive than it was.
Date of experience: August 24, 2024
I had EXCELLENT customer service from Stephanie when I needed to change the size of a vanity I had ordered the day before. She contacted the manufacturer and squared things away then assisted me in placing the new order as a courtesy. Invaluable to me and an asset to Houzz as the public front of your organization.
Date of experience: August 28, 2024
