4,743 total
Item is ordered wasn’t delivered, but only took one email and they’ve sorted out a replacement and it’s already on its way to me - absolutely no hassle - customer service as it’s meant to be
Date of experience: September 30, 2024
I bought 6 t-shirts, and I received them in 4 days with DPD delivery. The t-shirts are of excellent quality; we'll see if they hold up after multiple washes, but at first glance, they look sturdy!
But the surprise was that they gave me 3 extra t-shirts in my order :O
I don't know if it's a mistake or a gift, but in any case, I highly recommend Legend London!
Date of experience: September 05, 2024
I had a slight technical complication with an order and ever such slightly crossed wires during a conversation.
However the customer service by Legend was very fast acting and sorted the issue out extremely quickly.
They recognised the confusion and more than reimbursed me graciously.
Genuinely one of the best customer services I've ever dealt with.
I will 100% continue to use this quality company with their quality products, excellent staff and great values.
Keep up the great work guys.
Regards
Paul
Date of experience: August 21, 2024
I ordered 2 pants and 3 shorts and they are amazing !! I recommend if you have legs to try londonlegend it unbelievable comfortable!! Costumers care is also amazing, one order was missing but without any problem they send me a pair of new ones !! I wish every company works like this with one word London legend is GREAT !! try it you won’t regret it ! 👍👍👍👌👌
Date of experience: August 16, 2024
The new T shirts are poor quality and yet the price has stayed the same. You should have stuck to the old quality with the logo. I’m very disappointed as it’s been a complete waste of money. I’d like a refund if possible !
Date of experience: October 24, 2024
Reply from Legend London
Hello Akash,
We are so sorry to hear this!
Please send us an email at support@legendlondon.co so our team can help to resolve this for you if we haven't already.
Thank you!
- Legend London team
I emailed customer service after receiving the wrong item and they were quick to acknowledge the issue and help me resolve it by shipping the correct item to me. In their emails, they were kind, friendly, and supportive. The muscle tees, which I ordered, make me feel confident when I wear them. They're snug around the neck and sleeves like the descriptions say, which accentuate my upper body. But the torso part is a little loose, so I don't feel constricted. Overall, I'm satisfied and look forward to buying a few more muscle tees. They're simple, subtle, and clean-cut enough for me to wear to work.
Date of experience: July 30, 2024
I've tried a few of these online t-shirt companies. In comparison, Legend London was the most expensive but the quality did not reflect the premium pricing. The basic t-shirts, at £36/each, was very uncomfortable. It was particularly stiff around the neck, with almost no elasticity at all. The Knit T-shirt, at £39/each, I did keep because the material was much softer and more comfortable to wear. Whether it will survive the washing machine is yet to find out. Also note that if you wish to return anything you have to pay for the shipping yourself.
Date of experience: September 26, 2024
Reply from Legend London
Hello Gordon, we are so sorry to hear this.
We will be sure to look into this issue with our t-shirts going forward.
If you need any further help, please send us an email at support@legendlondon.co and our team will be happy to answer any queries.
Thank you!
- Legend London Team
This is my second order with Legend, extremely please with the quality and service both times.
On the second order I had a slight issue which was dealt with very promptly by customer services.
Date of experience: September 23, 2024
I recently purchased a pair of jeans from Legend London, and I’m really impressed with the quality. The fit is fantastic, definitely above average compared to other brands I've tried. I also had a small issue with my order, but their customer service team was quick to respond and extremely helpful in resolving it. Overall, great experience with both the product and the customer support—highly recommend!
Date of experience: September 10, 2024
Best fitted t shirts I’ve ever worn!! Customer service is always quick to reply and highly recommend!!
Date of experience: October 08, 2024
The legends were very helpful with the problem I faced in the shipping and send me again the same item directly. Really professional helpful & direct communication
Date of experience: October 09, 2024
I had an issue with one of their promotions. The free item wasn't added to my order but someone from their customer care team sorted it right out for me with no issues. TShirts themselves fit amazingly and very good quality
Date of experience: August 29, 2024
Legend have been fantastic and provided great service. Really love my tshirts which have been made with great material and comfortable to wear.
Date of experience: September 24, 2024
I have made several purchases from Legend and have been very satisfied with the product quality and fit. Customer service is excellent and very efficient.
Would highly recommend there products.
Date of experience: September 22, 2024
I ordered 8 muscle t-shirts in different colours, and I have to admin these items are incredible. It’s highest quality of material and extremely fashionable.
Delivery very quick and support always ready to help or answer on questions.
Honest 5* for Legend team
Date of experience: August 01, 2024
Horribly overpriced for what is a basic t shirt that fits much smaller than you'd expect. Got XXL as on website tells you to get size up - still so small and cannot understand how they try and charge £45 for one. Don't use go to possibly any other retailer for better sizing and cheaper for quality given
Date of experience: September 12, 2024
Reply from Legend London
Hello Liam,
We are so sorry to hear this. We will be sure to look into this going forward! If you would like to return your item, please do so via our returns portal on our website.
Thank you!
- Legend London team
Ordered two pairs of slim fit. Great size for me. One was slightly damaged and was replaced with no fuss and very quickly!
Would order more
Date of experience: October 22, 2024
Order 3 t shirts, 2 turned up exactly how I expected, but the 3rd's fitting was off. Emailed Legends and without fuss they sent another one out! Not only amazing clothing in my opinion, but amazing no fuss service. I will without doubt be ordering more off there, I feel like I'm obsessed with the clothing now
Date of experience: June 28, 2024
Worst brand I have experienced! I'm in Australia, order arrived said to be true to size on site, 3 shirts all atleast two sizes smaller than labelled, so couldnt even get one of the shirts on. The material is corse and low quality. The return process wanted to charge me $52 to return, the order was only $100, so over 50% to return and no refund available, only credit or exchange, and I'd not want anything from them so would cost me to return. Terrible qulity and sizes not true to size, also shape of garments horrible and nothing like in images or marketing.
Date of experience: September 19, 2024
Reply from Legend London
Hello Craig, we are so sorry to hear this.
Please could you send us an email at support@legendlondon.co with the subject as Trustpilot so that our team can resolve this for you?
Thank you!
- Legend London Team
Poor quality materials. Sizing is completely off as in way to small and also can’t return items under £20 plus costs you £5 to return items.
Date of experience: October 10, 2024
Reply from Legend London
Hi Ryan!
Thank you for your feedback! We’re sorry to hear that the sizing didn’t meet your expectations. While we strive to use quality materials, we understand that it may not have been what you anticipated. Please note that sale items have a different return policy, but we’re here to assist you with any concerns. If you need further assistance, feel free to reach out!
