53,420 total
Would have been a 5 star except for the fact you will not remove one for one. The man they directed me to wanted 150.00 to take one old recliner. I purchased a new one from rumor but would not take old one when delivering new one Otherwise, store was wonderful, sales people were wonderful, manager was wonderful
Date of experience: November 06, 2024
I had a very pleasant experience at the Bronx Raymour & Flanigan furniture store. The customer service was very understanding, helpful and excellent. The product were what I looking for. And, I hope to receive it the delivery at home, exactly as I am spending / purchased. Thank you!
Date of experience: November 07, 2024
Our sales associate was very knowledgeable and pleasant Took the time to explain key points in the mattresses we were looking at. Checking out was simple and easy and we were able to get our mattresses in a day!
Date of experience: November 07, 2024
Our visit to Raymour & Flanigan couldn't have gone better. There was a good variety of pieces to choose from and the prices were so fair we ended up refurnishing our entire living room.
The staff were helpful and friendly. They were very knowledgeable and answered what questions we had. James couldn't have handle our purchase any better.
Date of experience: November 02, 2024
Reply from Raymour & Flanigan
Thank you so much, Ralph, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Excellent Customer service provided by
Md Mannan he explained the difference between the many brands of sofas at Raymond and Flanigan he was very helpful and knowledgeable he helped us make a decision on the best product for us.
Date of experience: November 06, 2024
We had the most excellent and incredible experience at Raymour & Flanigan!! Samantha was truly the best at helping us choose our bedroom set. She helped us analyze different bedroom sets and we were able to make the best choice thanks to her help. She is truly amazing, such an amazing employee here and we are 100% going to return to Raymour & Flanigan in the future. We are so grateful, thank you so much!
Date of experience: November 03, 2024
Reply from Raymour & Flanigan
Dear Ninfa,
Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that Samantha provided you with exceptional service and helped you find the perfect bedroom set. It's always our goal to ensure our customers leave happy and satisfied, and it sounds like Samantha truly went above and beyond. We look forward to welcoming you back to Raymour & Flanigan in the future. Your kind words and gratitude mean a lot to us!
Best regards,
The Raymour & Flanigan Team
As a repeat customer, the ease of making a purchase was fantastic! Dean was super helpful as were The ladies at the checkout counter.
Thanks everyone!
Date of experience: November 07, 2024
I have purchased close to 100k worth of furniture from R&F. I have an issue with a sectional that keeps coming apart and is now dangerous to sit on without tipping over. I have seniors at the hous who can no longer sit ther due to tipping risk. I scheduled a service appointment only to be told it would take over three weeks so I waited. The day befor the service I get a call that the technician called out and I need to reschedule. So you would think I would go to next appoint ment but NO. I have to go to the back of the automated schedule again. Calling direct takes about another 30- minutes to get through the nonsensical labyrinth of extensions only to be put on hold again. Then they send you another link to schedule . UNBELIEVABLE.
UPDATE. The soonest they can get here is in 4 weeks. Should be a swell THANSGIVING. Never again.
Date of experience: November 06, 2024
Employees are helpful and knowledgeable. Beautiful large showroom, lots to choose from. Will be returning for more furniture for our new house !
Date of experience: November 07, 2024
My family was shopping for a new couch and we were pleased by the wide selection available. We had a great time trying out all the options. Our salesman, Donald Polacci, was excellent. He was the right amount of attentive- available when we had questions and pointing out things we might not have known, but giving us plenty of space. We didn't feel pressured at all (like we've experienced in some other stores), and finally ended up getting a couch that we love and works perfectly for our family.
Date of experience: October 28, 2024
Reply from Raymour & Flanigan
Dear Jessica,
Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that you and your family enjoyed exploring our wide selection of couches and found one that suits your needs perfectly. It's fantastic to know that Donald provided you with the right balance of attentiveness and space, making your shopping experience pleasant and pressure-free. We truly appreciate your kind words and your 5-star rating. We hope your new couch brings comfort and joy to your home for many years to come!
Best regards,
Raymour & Flanigan Furniture and Mattress Clearance Center
Our sales person Calista was great! She was informative and did not make us feel pressured. The overall experience was quick and efficient.
Date of experience: November 07, 2024
Our salesman, Greg Beveridge, was the nicest & best salesperson we have ever had the pleasure to know. He was thorough, kind & professional. He explained the financing, the warranty & the delivery process and told us that we could call him any time for any reason. Everything went smoothly and we are very happy with our purchase. I would not hesitate to recommend Greg and Raymore & Flanigan in the future.
Date of experience: October 26, 2024
Reply from Raymour & Flanigan
Dear Peter & Liz,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that Greg provided you with exceptional service and made the entire process smooth and enjoyable. Your kind words about his professionalism and thoroughness mean a lot to us. We are delighted that you are happy with your purchase and appreciate your recommendation. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Sales person -Dan was extremely helpful. I needed a recliner for my mother and I got it delivered next day. Positive experience and appreciate his help. Thank you.
Date of experience: November 06, 2024
The 3 sets of furniture broke shortly upon receiving them. I have had several service calls to basically lemon law the items. The service team has been rude, outright hanging up on me, refusing my calls and refusing service. Yes, I purchased extended plans, but NO, they NEVER fix anything correctly, then blame the consumer for neglect or abuse, whatever they dream up. I have 3 units NOT safe to use or broke. I've been reaching out for several months regarding these issues and I have been avoided, denied communication or left waiting for broken promise return calls. I have a conversation and evidence of this completely outrageous behavior no consumer should have to suffer with. I cannot morally recommend this company EVER.
Date of experience: November 05, 2024
Reply from Raymour & Flanigan
Hi Anthony. We are so sorry for the poor experience you have had with us. We'd like to get you in touch with our Customer Care team to help resolve this issue. Please email us at rfcare@raymourflanigan.com with your name, the phone number associated to your account and your order details so we can try to resolve this for you. Please be sure to include a brief description of this issue. Thank you!
Jack our salesman was so patient, kind and understanding. We have been in the store about 5 times before we booked our final furniture delivery for our home in Florida. We appreciate all the help Jack provided us during the past year, he's such a nice person. We can't wait for our furniture to arrive in our new home.
Date of experience: November 01, 2024
Reply from Raymour & Flanigan
Dear T. Ferris,
Thank you so much for your wonderful review! We're thrilled to hear about your positive experience with Jack. It's great to know that his patience, kindness, and understanding made your visits enjoyable and helped you find the perfect furniture for your new home in Florida. We truly appreciate your kind words and your continued trust in us over the past year. We can't wait for your furniture to arrive and hope it brings you comfort and joy in your new home.
Warm regards,
Raymour & Flanigan Furniture and Mattress Store
We had such a wonderful experience. Chaz our sleep consultant was very knowledgeable and nice. We are also pleased with our bed and the delivery which was very quick.
Date of experience: November 06, 2024
Naomi was wonderful and patient with us considering we had a lot of decisions to make as we needed to furnish our new apartment. Another customer that was visiting the store spoke very highly of her as well, which made us happy to have her helping us.
Date of experience: November 04, 2024
Reply from Raymour & Flanigan
Thank you so much for your review, Brittany! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
The level of Customer Service that we have experienced over the years of purchasing from this Raymour and Flanagan store in White Plains, NY (Tarrytown Rd.) and furnishing our entire home has been superb to say the least. A BIG thank you to Scott, the Sales Representative, for making my wife and I feel as though we're "special" which I am certain he does with all of his customers!
Date of experience: November 03, 2024
Reply from Raymour & Flanigan
Dear vstephen7,
Thank you so much for your kind words and for taking the time to share your experience with us. We are thrilled to hear that you have consistently received superb customer service over the years at our White Plains, NY (Tarrytown Rd.) location. It's wonderful to know that Scott has made you and your wife feel special during your visits. We truly appreciate your loyalty and look forward to continuing to serve you in the future.
Warm regards,
Raymour & Flanigan Team
Our salesperson was terrific. Very helpful and caring and showing us various combinations of chairs and table. Her Name is Rochelle Mittler.
Date of experience: November 06, 2024
I love shopping at Raymour. I have been buying furniture from here for years. I've never had a bad experience. The quality of thier furniture is fantastic. Thank you Vejex Herard for your availability and for always helping us!
Date of experience: November 03, 2024
Reply from Raymour & Flanigan
Thank you so much, Militza, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
