Zendesk for Education

Show up for students and staff

Schools worldwide need to adapt to today’s digital climate. Educating students comes first, but budget cuts and rising expectations make it challenging. Zendesk provides schools with flexible solutions that support students, parents and teachers.

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Schools leading by example

Keep an open line of communication

Provide your staff with a flexible support solution that’s easy to use and empowers them to resolve issues quickly. Zendesk lets you interact and communicate with everyone on the channels they prefer including email, chat, phone and social messaging apps like Facebook, Twitter, WhatsApp, etc.

Provide personalised experiences

Access to info, any time of day

Build a knowledge base of help centre articles to answer common questions from students, parents and teachers. Organise content such as frequently asked questions, system setups and the latest announcements, all in one place. They’re easy to update. Your staff can easily distribute new and updated articles to all your channels.

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Keep conversations running smoothly

Your staff and teachers can collaborate and communicate without friction. With Zendesk, you get access to the tools, automations and workflows that keep conversations running smoothly – no matter who takes over the support request. Use reporting capabilities to identify content trends, share customer feedback and find areas for improvement.

Get started in 30 minutes or less

Our software does not require maintenance, hardware or extensive training. And most of the time, you won’t need IT support for setup. We made it easy for you to focus on what really matters: supporting your students, parents and teachers.

Manage staff from anywhere, at any time

Our support solution is built to empower the people who use it. You can easily manage requests, collect and distribute content, and stay productive and connected from anywhere. Stay on top of student expectations, no matter what happens in the world.

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“We spent a year using a service [email] account to manage communications, but I quickly realised that this was not scalable. We needed something that would scale with our growth – and our growth was coming very quickly.”

Melissa Shuter

Director of Operations Support Services for the University of Louisville

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