Guides and ebooks
Free guides, ebooks, and whitepapers to help you build lasting customer relationships.
Delivering transformative messaging experiences to your transportation, travel, and hospitality customers
Download this ebook for insights on delivering seamless CX for travelers.
Latest stories
Nucleus Research report: Zendesk vs. Freshworks
Nucleus Research found that users prefer Zendesk vs. Freshworks due to our ease of use, adaptability and scalability, stronger analytics, and support and partnership.
The IT dilemma: Balancing data privacy and personalization in customer experience
Trust is at odds with consumer expectations of personalization, according to new research. Here's how IT leaders are making sense of it.
How software and cloud services companies deliver exceptional technical product support
See how you can empower your technical support team to deliver excellent customer service consistently.
Zendesk for Travel and Hospitality: Transform CX to deliver 5-star service
Meet travelers where they are, get them where they want to go, and help them relax once they arrive. Learn how in this guide.
Report: IT leaders tackle new challenges with security, AI, and CX
Discover new insights and data from 1,200 IT leaders about AI, data privacy, and CX strategies.
Strategic insights: AI & the future of employee experience
Discover new strategies for keeping employees motivated and engaged this year and beyond.
The guide to customizing your customer service software
Zendesk's adaptable Agent Workspace is the modern solution to handling classic customer service issues like high ticket volume and complex queries. This guide explores new features that make agents' jobs easier.
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