Workforce engagement management
Find out how investing in workforce management and quality assurance solutions can help organizations optimize their service operations.
63 employee engagement ideas to boost morale and retention
These 63 employee engagement ideas can help you boost morale, retention, and productivity. Start improving engagement today with our guide.
Latest stories
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4 min read
Zendesk Named a Leader in the 2025 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center
We’re proud to share that Gartner has named Zendesk a Leader in its 2025 Magic Quadrant™…
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3 min read
Quality score: Performance reviews for your AI agents
AI agents are handling a growing share of the customer service workload. But many companies still…
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4 min read
It’s time to rethink accountability for service teams
Too often, customer and employee service leaders mistake accountability for policing—a way to catch mistakes and…
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5 min read
People-centric HR: What it is + why it’s important
What is people-centric HR? People-centric HR is an approach that prioritizes the needs and experiences of…
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7 min read
Workflow automation: What it is, benefits, and examples
What is workflow automation? Workflow automation accelerates traditional workflows, replacing manual effort with the automation of…
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1 min read
How to outsource customer service without losing quality
How to combat the main problems when outsourcing customer service: employee attrition, limited control, and lack of consistency? Follow this guide.
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1 min read
How to calibrate your customer service QA reviews
Here’s how to calibrate your customer service QA reviews to make sure all of your reviewers are aligned in providing consistent, helpful feedback.
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