I'm Amr Alsaleh, a Systems Engineer with solid expertise in IT administration and software development. Specialized in automating administrative workflows and optimizing complex systems and network infrastructures.

• IT Department Lead & Systems Engineer, Namaa Association, UNHCR Partner
• July 2022 - April 2026

• Team Leadership: Led a team of 12 employees across 6 locations to optimize management and data entry processes and improve monthly reporting efficiency.
• HR System: Developed and managed a web-based HR system covering the entire employee lifecycle (time tracking, payroll, asset management, and analytics). Reduced administrative workload by 75%, eliminated paper-based processes, and enabled data-driven decision-making.
• Web Development: Developed and maintained web applications using Laravel, Livewire, and MySQL by implementing new features, optimizing databases, and automating processes to improve system efficiency.
• Network Security: Implemented and configured a MikroTik firewall to enforce security policies and optimize bandwidth allocation, significantly improving network security, stability, and centralized management.
• Data Management: Deployed and managed a data management system on a hosting platform with seamless integration. Reduced data retrieval time by 20% and eliminated manual data entry errors through optimized processes.
• IT Infrastructure: Managed servers, networks, and IT infrastructure while providing technical support through troubleshooting, system monitoring, and timely issue resolution.
• System Maintenance: Conducted monthly evaluations of IT systems, performed upgrades and optimizations, resolved 95% of support requests within 24 hours, and improved network availability by 15%.