Tags: goshippo/ai
Tags
Add shippo-support-ticket skill: classified support-ticket builder (#2) * Add shippo-support-ticket skill: classified support-ticket builder New canonical skill that turns a single shipment identifier (tracking # + carrier, transaction/label ID, shipment ID, or order #/email) into an auto-classified support package for the Shippo support team: - A copy-paste human ticket block, and - A routing-tagged structured JSON block for the ticketing pipeline. Read-only: it documents and recommends (e.g. "refund this label") and never calls a write op. Classifies into one of eight canonical issue types (lost/delayed, unused-label refund, billing adjustment, address exception, customs, carrier-account, tracking-webhook, other), runs issue-type-specific Shippo MCP lookups, computes a triage timeline, and minimizes PII (object IDs + coarse geography only — no names/street lines). Audience is Shippo support agents. Conformed to repo conventions: name+description-only frontmatter (no per-skill version field — versioning stays in package.json), no manual INSTALL block (sync.js owns the derived-file banner), single-line description, provenance stamp drops the frontmatter-version read. Wiring: - skills/shippo-support-ticket/{SKILL.md,README.md} (canonical) - Synced 1:1 into the Claude Code and Codex plugin mirrors - Added a "Support Ticket Builder" section to the ClawHub digest template (bundle 1.3.4 -> 1.4.0) - Bumped package.json 1.4.0 -> 1.5.0 (propagated to both manifests), brings the skill count to 9 (1 Decide / 7 Do / 1 Maintain) in both READMEs, and added a CHANGELOG entry. * Replace em/en dashes with standard punctuation..the repo has a hard no-em-dash rule. Swap all 51 em dashes + 2 en dashes in the shippo-support-ticket SKILL.md and 9 em dashes in its README for commas/colons/semicolons/periods/parens, then regenerate the provider mirrors via npm run sync. * update ListTransactions has no server-side tracking_number filter, page and match tracking_number client-side. * increment skill count from 8 to 9 * add shippo-support-ticket to SKILL_NAMES and add test block for should and should-not trigger prompts * Drop unreliable order-number anchor; surface order ref + shipment extras in output --------- Co-authored-by: Joseph Friedrich <joseph.friedrich@Joseph-Friedrich-K9X1DVQLWR.local> Co-authored-by: Wyatt Shippo <wyatt.reid@shippo.com>
Shippo AI: Agent Skills and multi-surface distribution Canonical Agent Skills for Shippo shipping workflows (rate shopping, address validation, label purchase with customs, tracking, batch, cost analysis, best-practices routing, and SDK/API upgrades), distributed to Claude Code, OpenAI Codex, ClawHub, and the Claude apps, plus the hosted Shippo MCP (mcp.shippo.com, per-user OAuth). See README.md.