Huurwoningen.nl Reviews

Dear AJ,

Thank you for your review!

It's wonderful to hear that you found our platform user-friendly and efficient! We're glad you found the search filters relevant and appreciated the wide range of agencies and properties available. Knowing that our daily suggestions were helpful is great feedback for us. And we're thrilled that our cancellation process was smooth once you found a property. Finding a house within a week of signing up for the subscription is truly fantastic news! Thank you for sharing your positive experience, and we wish you all the best and many happy moments in your new home!

Regards,

Zhané
Huurwoningen.nl

Hi Carlos,

Thank you for taking the time to share your feedback on huurwoningen.nl. We appreciate your kind words and are glad to hear that you've had a positive experience communicating with our team.

We understand your concern about the availability of other languages on our website. Please be assured that we take your suggestion seriously and will discuss this with our team in order to find ways to improve our platform for a wider audience.


Kind regards,

Denise
Huurwoningen.nl

Hi Sanjay,

Thank you for your kind words and feedback.
Our intern Nilay can take this back with her during her studies :))

We do our best to improve our website every day and help users the best we can.

Met vriendelijke groet,

Joy
Huurwoningen.nl

Hi Lawrence,

Thank you for your review.

We're sorry to hear that you're not satisfied with our platform. To avoid subscription fees, you need to cancel your account within the free 14-day trial period. You can do this yourself via your account, email, phone, WhatsApp, or by mail. Plenty of options, we think :)

Our customer service team is available from Monday to Friday!

We're curious to know what went wrong with your account. That's why we've sent you a request to get in touch. Hopefully, we can find a solution together.

Kind regards,
Joy

Huurwoningen.nl

Hi Anastasia,

It's unfortunate to read that this is your experience. Indeed, we see that you unsubscribed a few days after the two-week trial period ended. For this reason, a subscription extension took place.

Instead of calling after the payment was processed, it was unfortunately chosen to reverse the transaction. This results in an outstanding invoice, and in the final reminder, we inform you that it will otherwise be transferred to a collection agency; we want to be transparent about this.

In this case, we always recommend contacting us at the time of the debit so we can address it properly. Unfortunately, we cannot make any goodwill arrangements after the last reminder has been sent.

We hope for your understanding.


Kind regards,

Denise
Huurwoningen.nl

Hi LP,

Thank you so much for the wonderful review! We are delighted to hear that our service has met your expectations and made the process of finding a rental property easier for you.

We're so glad that whenever you need another rental, you plan to use our service again. We can't wait to help you find your next perfect place. Thanks again for choosing Huurwoningen.nl!

We wish you the best in your new home.


Kind regards,

Denise
Huurwoningen.nl

Hi Yilan,

Thank you for taking the time to share your experience with us. We appreciate your feedback regarding the advertisements from other rental services on our platform.

We're glad to hear that you were able to find your place through direct listings from landlords.

If you have any further suggestions or concerns, please feel free to reach out to us. We're here to assist you in any way we can.

Thank you again for your valuable feedback.

Regards,

Zhané
Huurwoningen.nl

Hi Alon,

It's disappointing to hear that you had this experience with our platform. We strive to be very clear that you can take advantage of a free 2-week trial period to test the platform and see if it suits your needs. However, it is important to note that once the trial period ends, a monthly subscription automatically becomes active.

If there are outstanding invoices, we notify you through 4 reminders before passing the matter to PayQ, our collection agency.

If you believe there is an issue or have any feedback, our customer success team is here to assist you five days a week. You can always email us at info@huurwoningen.nl or call 010-7200730.

We look forward to hearing from you!

Warm regards,

Denise
Huurwoningen.nl

Hi Vicky,

Thank you so much for your positive feedback! We're thrilled to hear that you received excellent service and prompt assistance from our team. It's wonderful to know that our staff, especially the friendly and competent lady who helped you, made your experience a pleasant one.

If you have any further questions or need more assistance, please don't hesitate to reach out. We appreciate your support!

Kind regards,

Denise
Huurwoningen.nl

Hi Miguel,

We're sorry to hear that you feel this way and that you've had a negative experience. Our platform does provide access to housing offers, and we work closely with landlords and agencies to ensure listings are up to date. With a premium account, you gain additional features such as direct contact details for landlords, which aren't available with a free account.

We always strive to provide prompt responses to any questions or issues. If there were any delays in our communication, we sincerely apologize. Regarding payments, we follow up only on active subscriptions that users agree to. If you still have unresolved concerns, please reach out to our customer service, and we'll do our best to assist you.

Kind regards,
Joy

Huurwoningen.nl

Hi Philippe,

Wauw! What a great review, we thank you for taking the time to write this review.

We wish you as the best in your new dream home.


Kind regards,

Denise
Huurwoningen.nl

Hi Mihaela,

Massive thanks for your positive words!

Good to hear that you were well assisted and that your problem has been fixed!

Kind regards,

Denise
Huurwoningen.nl

Hi Lucas,

We aim to assist you as best as we can in your search for a home. To ensure that all listings on Huurwoningen are genuinely available, we conduct rigorous checks. However, because the responsibility for keeping listings up-to-date partly lies with real estate agents and landlords, we do not have complete control over this. Nevertheless, we are the only housing platform in the Netherlands that takes extensive measures to keep our listings current. We verify daily the listings posted by agents and private landlords, as well as the indexed listings nationwide.

If you are not satisfied with our services, you can cancel your subscription within the extensive 14-day trial period. However, this is your responsibility. Unfortunately, we do not see any previous request or contact from you based on your details.

Rest assured, no further charges will be made.

If you have any further questions, please feel free to contact our customer service.

Kind regards,
Joy

Huurwoningen.nl

Good day,

Thank you so much for the kind words! We’re thrilled to hear that you’re happy with our service. If there’s ever anything more we can help you with, just let us know—we’re here to make your experience as smooth as possible!

Kind regards,

Zhané
Huurwoningen.nl

Hi Jess,

Thank you so much for your kind words about Dynisia!

We're thrilled to hear about your positive experience. It's fantastic to know that she was able to assist you with various questions throughout the day, responding promptly and providing thorough and understandable answers.

We understand that navigating certain processes can be stressful, and we're delighted that Dynisia's support made it easier for you. Your gratitude means a lot to us, and we'll be sure to pass on your appreciation to Dynisia. If you have any more questions or need further assistance in the future, feel free to reach out. Thank you for choosing us!

Kind regards,

Zhané
Huurwoningen.nl

Hi Seren,

Thank you so much for your kind words and for taking the time to share your experience with huurwoningen.nl. We're thrilled to hear that our customer service team was able to assist you promptly and effectively with your premium trial account.

Our goal is to provide seamless and proactive support to all our users, and it’s wonderful to know that we met your expectations.

If you have any questions, you know were to find us!


Warm regards,

Denise
Huurwoningen.nl

Hi Michaela,

Thanks for sharing your experience. Sorry to read that you received no response to your enquiry to the broker.

We try to encourage landlords as much as possible to let us know. However, we cannot guarantee that an estate agent or landlord will respond to every message. We advise you to send another (detailed) message as a reminder. If the telephone number is mentioned in the advertisement, we always recommend contacting them by phone.

Estate agents and landlords often receive many reactions to a property. Make sure you clearly state in your message what information you are looking for. If you want to schedule a viewing, give us your details. For example, give details about who you plan to live with and how much you earn. This way, estate agents and landlords can immediately see whether you are eligible for a viewing.

If you would like to speak to our customer service, we have indeed a choice menu that allows us to help you better and you always have the choice to speak to us. Taking a property offline is up to the estate agent or landlord. So you can assume that no tenant has yet been found for this property.

We would be happy to get in touch with you to discuss your complaint further. Through Trustpilot, I have asked to share your contact details. We will then get in touch with you.

Kind regards,

Denise
Huurwoningen.nl

Hi Nathalia,

Thank you for taking the time to share your feedback regarding your experience with Huurwoningen.nl. We are pleased to hear that we were able to make your house-hunting journey slightly more bearable.

At Huurwoningen.nl, we continuously strive to improve our services in order to provide a seamless and efficient experience for our users. We appreciate your patience and trust in our platform throughout your search.

Thank you once again for your review and for choosing Huurwoningen.nl.


Best regards,

Denise
Huurwoningen.nl

Hi Chris,

We are thrilled to hear that you had such a positive experience using our website! We truly value your feedback and are pleased to know that you successfully found a place to live in such a short time. That's exactly what we strive for - helping our users efficiently find their new home.

Thank you for taking the time to share your experience with Huurwoningen.nl! Enjoy your new home!


Kind regards,

Denise
Huurwoningen.nl

Hi Cee,

We're sorry to hear that you've had this experience. In all honesty, this process does not sound familiar to us. The first 14 days nothing is collected, after the 2 weeks a collection takes place that renews itself monthly. In addition, our website consists of offers from estate agents and extensively checked homeowners, this is why I don't understand your comment regarding a catalogue.

We would therefore like to get in touch with you to solve this together. I have sent you a request to share your contact details. Hopefully we will talk soon.


Kind regards,

Denise
Huurwoningen.nl