Rick Craft

1) Despite rescheduling the arrival time into Dubai they refused to put us on an earlier flight- we then missed our connection.
2) In flight service was poor and rude. They missed my wife when serving food and then were rude when she asked for food. At the same time they failed to offer me a drink
3) It took over 3 hours at the airport to get a suitable rescheduled flight to our final destination. (Their original offer was 2 days later)
4) They then said our bags would be at the hotel in 2 hours, it took 12.
5) Next day they dropped us off at the wrong terminal and refused to take us to the correct one.
6) On check in for return they refused to check us in as we had been to Uganda (Ebola) and had to be Ebola free for 21 days before entering UAE. This despite me showing them the Emirates website that clearly states that transit of Dubai is not a problem they had "to ring Dubai" to confirm before they would allow us to proceed. (This limitation had been effective in UAE for over a month)
7) They allowed a pax and his son to run around when seat belt signs were on, oblivious to the fact that he could fall on one of us a hurt us and in contravention of a legal command of the Captain.
8) Out of Dubai they managed to throw a tray of drinks over my wife and myself.
This is supposed to be an airline with the highest of standards and customer care and service. The whole trip was one failed promise after another and failed customer support.
Follow up has been similarly poor.
I struggle to find any reason to fly with Emirates in the future

You charged a purchase to my account that was fraudulent

Warm welcome. Very good service throughout.

A really patient, pleasant and helpful agent. She was always in good contact and was happy to wait until we had all the information we needed. She was definitely 5 star.

Delivery took 30 days.
They advertise 8 to 10.
Total disinterest when I try to find out what was going on- they just kept sending the same email.

Holly at Audley is really knowledgable and helpful when planning a holiday. Throughout planning our trip she was informative both with her suggestions and integrating our ideas. She was always patient and obliging with changes we needed to make. I would recommend Audley without a moments hesitation.

As ever good service and excellent interaction with me, the customer.

Came as advertised (good as new) and very quickly

Simple communication and part sent the next day. All very efficient

Item was on back order but came into stock earlier than they expected. Delivery easily sorted with a delivery company that gave you a time window, a 30 minute warning of arrival and then no hassle putting it where we needed. All a very straqightforward and simple transaction because the communications were good.

1) After being handed the items to deliver they took over a week to email to arrange a delivery date.
2) They then rang me at 07.20 to confirm a date, which was not one that I had agreed.
3) When eventually we had an agreed date (which was during the morning) they said it would come between 12.00 and 15.00- not morning in my book.
4) Eventually go a call saying they would be here at 10.30 to 11.00 which happened.
5) On arrival they were good, waiting for the items to be checked and no problems with taking back the damaged piece, which was not damage they had caused.

I booked this experience as it said there were spaces available. Subsequently the operator told me they were full. He offered me another date but this would not work with my schedule. All I got from Viatour was, "we''ll give you a refund. (As this was a £ to $ and the refund $ to £ this will cost me money). At no time did viatour offer any suggestions of or try to arrange an alternate with a different operator.
Do they care, I think not.