The product arrived on time and intact. The issue that I have with TOTS is their (non-existent) return policy. In their policy of receiving the product, there is no possibility of changing one's min... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We noticed Tots.fr on Pinterest, we looking for washbasin furniture with 2 sinks. The product we chosed looked very nice on the website. so we took the chance and bought it. We live in Denmark,... See more
Company replied
Bathroom sink arrived quickly, perfect condition and looks even better in real life. Very pleased with it.
Company replied
found exactly what I needed. all very efficient and arrived as promised. Very happy with the beautiful bath and the delivery driver was very pleasant and helpful. Recommend Tots
Company replied
Company details
Written by the company
"Tots est le spécialiste de la vente de salle de bain et carrelage en France depuis 1999. Nous vous proposons une large gamme de matériaux et d’accessoires pour salle de bain et carrelage provenant des plus grandes capitales mondiales du design. Une équipe de décorateurs est à votre service pour que votre salle de bain, votre pièce de vie ou votre terrasse soit un lieu à votre image, où vous vous sentirez merveilleusement bien. Nos équipes parcourent régulièrement l’Europe pour sélectionner les meilleurs matériaux, les plus beaux pigments, et des produits de qualité prestigieuse, afin d’apporter une touche design et actuelle à votre intérieur."
Contact info
France
- tots.fr
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Tots
Bonjour,
Nous vous remercions pour votre retour. Nous sommes ravis d’avoir pu vous apporter satisfaction grâce à la qualité de notre service et à notre réactivité.
Merci pour votre confiance.
Cordialement,
L’équipe Tots
Bathroom sink arrived quickly
Bathroom sink arrived quickly, perfect condition and looks even better in real life. Very pleased with it.
July 31, 2026
Reply from Tots
Bonjour,
Merci pour votre excellent retour . Nous sommes ravis d'apprendre que votre lavabo de salle de bain est arrivé rapidement, en parfait état, et qu'il est encore plus beau en réalité que vous ne l'imaginiez.
Votre satisfaction est notre plus belle récompense. Merci pour votre confiance, et nous espérons avoir le plaisir de vous accompagner à nouveau prochainement.
Cordialement,
L'équipe Tots
Very good communication all the way…
Very good communication all the way through from purchase to delivery. The delivery driver was excellent, very helpful.
July 17, 2026
Reply from Tots
Bonjour,
Merci beaucoup pour votre retour positif !
Nous sommes ravis d'apprendre que vous avez apprécié la qualité de notre communication tout au long de votre commande, de l'achat jusqu'à la livraison. Nous sommes également heureux que notre livreur ait répondu à vos attentes par son professionnalisme et sa disponibilité.
Votre satisfaction est notre plus belle récompense. Merci pour votre confiance.
Cordialement,
L'équipe Tots
Reply from Tots
Bonjour,
Merci beaucoup pour votre retour positif !
Nous sommes ravis d'apprendre que vous avez apprécié la rapidité et le professionnalisme de la livraison, ainsi que la qualité de votre produit.
Votre satisfaction est notre plus belle récompense. Nous vous remercions sincèrement pour votre confiance.
Cordialement,
L'équipe Tots
Thank you for my beautiful toilet so…
Thank you for my beautiful toilet so happy with the beautiful style
July 9, 2026
Reply from Tots
Bonjour,
Merci d'avoir pris le temps de partager votre retour. Nous sommes ravis d'apprendre que vous êtes pleinement satisfait de votre nouveau WC et que son style vous plaît.
Nous vous remercions pour votre confiance et espérons avoir le plaisir de vous accompagner à nouveau.
Cordialement,
L'équipe Tots
Reply from Tots
Bonjour,
Merci pour votre retour positif. Nous sommes ravis que le produit ait été conforme à vos attentes et à sa description.
Votre satisfaction est notre priorité et nous vous remercions pour votre confiance.
Cordialement,
L’équipe TOTS
Really happy with my purchase
Really happy with my purchase. I found the perfect bath and the ordering process was quick and easy. Delivery was on time and the driver was very polite and helpful. Great service from Tots
February 25, 2026
Unprompted review
Reply from Tots
Hello,
Thank you very much for your kind feedback. We are delighted to hear that you found the perfect bath and that the ordering process was smooth and easy. It’s great to know that delivery was on time and that our driver provided helpful and polite service. Your satisfaction is our priority, and your comments motivate us to maintain this level of service.
Best regards,
The TOTS Team
Great service
Delivery super fast, products seems high quality. I also loved their page.
March 6, 2026
Reply from Tots
Bonjour,
Merci beaucoup pour votre retour positif. Nous sommes ravis que la rapidité de livraison et la qualité de nos produits aient répondu à vos attentes, et que vous ayez également apprécié notre site.
Votre satisfaction nous fait très plaisir et nous encourage à continuer à offrir le meilleur service possible.
Cordialement,
L’équipe TOTS
found exactly what I needed
found exactly what I needed. all very efficient and arrived as promised. Very happy with the beautiful bath and the delivery driver was very pleasant and helpful. Recommend Tots
November 20, 2025
Reply from Tots
Hello,
Thank you very much for your kind feedback. We’re delighted to hear that everything went smoothly and that you’re happy with your new bath.
We truly appreciate your recommendation.
Kind regards,
The Tots Team
purchase of washbasin furniture with 2 sinks
We noticed Tots.fr on Pinterest, we looking for washbasin furniture with 2 sinks.
The product we chosed looked very nice on the website.
so we took the chance and bought it.
We live in Denmark, and Tots.fr does not deliver to Denmark, so through some friends in Flensburg in the north of Germany we got it delivered.
The product looks like on the website, we haven’t yet installed it, but we looking forward to see it in oure new bathroom.
The delivery went very good.
I think Tots.fr has the possibility to get a lot of customers in Denmark, if delivery was possible.
September 5, 2025
Reply from Tots
Hello,
Thank you very much for your feedback! We are delighted that the washbasin furniture met your expectations and that the delivery went smoothly. We hope it looks great once installed in your new bathroom. We also appreciate your suggestion regarding delivery to Denmark. We are happy to know that our services pleased you!
Best regards,
The Tots Team
Excellent service throughout
Excellent service throughout. Fast response time and efficient procedure regarding fault with the order. No complaints !
August 14, 2025
Reply from Tots
Thank you very much for your feedback! 😊
We’re delighted that our service, responsiveness, and handling of your order issue met your expectations. We look forward to assisting you with any future projects!
Reply from Tots
Merci beaucoup pour votre retour ! ⭐️ Votre satisfaction est notre plus belle récompense. Nous espérons vous revoir très bientôt chez Tots ! 😊
Excellent communication on the product…
Excellent communication on the product delivery. We are very pleased with the quality of the product purchased
February 1, 2025
Reply from Tots
Hello,
Thank you for your wonderful feedback! We’re delighted to hear that you are pleased with both the product quality and our communication regarding the delivery. 😊
The Tots Team
Good product
Good product, well made and the goods were delivered quickly. I was disappointed that no parts were supplied if your bath has no overflow so I had to find my own.
January 9, 2025
Reply from Tots
Hi,
Thank you for your review! We’re glad to hear that you were happy with the quality of the product and the quick delivery.
We noticed your comment about needing additional parts for your bath without an overflow. We’d like to clarify that our bathtubs are delivered with both the waste and the trap, as mentioned on the product page.
Your feedback is important to us, and we’re here to ensure you have the best possible experience with our products
Best regards, cordially team TOTS
Great product (solid surface bath) at a…
Great product (solid surface bath) at a very competitive price- well packaged and quick delivery - very happy and impressed - would definitely recommend.
November 29, 2024
Reply from Tots
Hello,
thank you so much for your wonderful feedback! We’re delighted to hear that you’re happy with the product, packaging, and delivery. Your recommendation means a lot to us.
Best regards,
The TOTS team
Quick service and great product.
July 24, 2024
Reply from Tots
Hi,
Thank you for your positive feedback! We're thrilled to hear that you were pleased with both our quick service and the quality of our product. Your satisfaction means a lot to us.
We look forward to serving you again in the future!
Best regards, team Tots
NO return policy
The product arrived on time and intact. The issue that I have with TOTS is their (non-existent) return policy. In their policy of receiving the product, there is no possibility of changing one's mind after receiving the product - which is not practical when you are doing home renovations. This is contrary to pretty much any other site on the internet. Very disappointing and deceptive. And to talk with customer service, you need to pay. I will definitely let friends and family know not to order from this company.
February 14, 2024
Unprompted review
Reply from Tots
Bonjour,
Nous sommes désolés que vous ayez trouvé notre politique de retour décevante. Nous comprenons que les politiques de retour sont importantes pour nos clients, et nous nous efforçons de les rendre aussi claires et transparentes que possible dans nos conditions générales de vente (CGV). Nous prenons toujours en compte les commentaires de nos clients pour nous améliorer. Nous vous remercions de nous avoir fait part de vos préoccupations.
Cordialement, l'équipe Tots
Top qualité merci
May 19, 2023
Reply from Tots
Bonjour,
Nous vous remercions vivement pour votre excellent avis . Nous sommes ravis d’avoir pu répondre à vos attentes pour votre commande et que vous soyez satisfaite de nos services
A très bientôt
I would definitely advise Tots
I would definitely advise Tots. I cannot rate the product yet, as it has not been installed, but you can trust the website. The delivery was on time, and the product arrived in perfect conditions
September 4, 2022
Reply from Tots
Bonjour,
L'équipe Tots vous remercie vivement pour votre excellente note et votre recommandation. Nous sommes ravis que la livraison se soit bien déroulée. A très bientôt
Tres bonne transaction
July 31, 2022
Reply from Tots
Bonjour,
Nous vous remercions vivement pour votre avis . Nous sommes ravis d’avoir pu répondre à vos attentes
A très bientôt
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.