I am an IT Support and Systems Administration learner based in Toronto, transitioning into technology through hands-on labs, technical troubleshooting and continuous learning.
- Windows 11 installation and troubleshooting
- Windows Server 2022
- Networking fundamentals: TCP/IP, DHCP, DNS and NAT
- Active Directory and Group Policy
- PowerShell fundamentals
- Help Desk troubleshooting and documentation
- Building a Windows Server 2022 home lab
- Creating an Active Directory domain environment
- Documenting realistic Help Desk support cases
- Developing beginner PowerShell support tools
- Completing networking and cybersecurity training through TryHackMe
My management experience has developed my customer service, training, communication, prioritization and problem-solving abilities. I am now applying these transferable skills to technical support.
I am seeking an entry-level IT Support, Help Desk, Service Desk or Desktop Support opportunity in the Greater Toronto Area.