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RamatAjiboye/README.md

Hi, I'm Ramat 👋

Technical Specialist | ServiceNow Certified System Administrator (CSA) | Aspiring ServiceNow Developer | Service Automation Enthusiast

About Me

I’m a ServiceNow Certified System Administrator (CSA) with a strong technical background in IT systems and Microsoft 365, currently focused on building practical experience in ServiceNow development and Service automation.

  • Currently building hands-on ServiceNow projects in my Servicenow Personal Developer Instance (PDI).
  • Expanding skills in Flow Designer, Service Catalog, and automation workflows
  • Open to collaborating on ServiceNow and ITSM-related projects
  • Goal: Transition into a ServiceNow-focused role and Contribute to ServiceNow implementations and service automation initiatives

Certifications

  • ServiceNow Certified System Administrator (CSA)
  • ITIL V4 Foundation
  • Microsoft 365 Certified: Enterprise Administrator Expert
  • MS 101 Microsoft 365 Mobility and Security
  • MS 100 Microsoft 365 Identity and Services
  • AZ 104 Azure Administrator

Skills & Tools

  • ServiceNow: Service Catalog, Flow Designer, Incident Management, User & Role Administration
  • Automation & Process Improvement: Workflow design, process optimisation
  • Microsoft 365: Exchange, SharePoint, Teams, OneDrive, Power Platform
  • IT Systems Administration & Support
  • Tools: GitHub,

Featured Projects

🔹 Employee Onboarding Automation (ServiceNow)

Designed and built an automated onboarding workflow using ServiceNow to simulate a real-world business process.

Key Features:

  • Service Catalog request for onboarding
  • Automated Manager approval workflow
  • Task assignment for IT and stakeholders
  • Notifications and request tracking

Focus: Workflow automation, cross-team collaboration, process efficiency

🔹 Upcoming Projects

  • Service Request Approval & Escalation Workflow
  • Additional automation-focused use cases

What I'm Working On

  • Building real-world ServiceNow projects in my Personal Developer Instance (PDI)
  • Expanding knowledge in Flow Designer and workflow automation
  • Preparing for ServiceNow Certified Application Developer (CAD) certification.

Let’s Connect

Fun Fact

I enjoy turning manual processes into automated solutions that save time and improve efficiency

Pinned Loading

  1. RamatAjiboye.github.io RamatAjiboye.github.io Public

    My Portfolio website hosted on GitHub

    CSS

  2. Loaner-Request-App Loaner-Request-App Public