Customer operations automation for reservation-driven businesses (tours, activities, rentals, classes, appointments). Xenaia connects to your helpdesk, live chat, and booking system, then automates ticket triage, AI-drafted answers grounded in your own content, availability sync, support-quality evaluation, and staff rostering.

Single-tenant and self-hosted: every deployment serves one business, and everything business-specific lives in configuration, data, and content packs, never in code. Examples throughout use the fictional demo tenant "Meridian Trails".

Status: early development. See docs/architecture.md and docs/conventions.md.