Zenith

Zendesk STDIO MCP server.

Download the binary for your platform from the latest release.

If no binary exists for your platform, see BUILD.md.

1. Open https://<subdomain>.zendesk.com/admin.
2. Go to Apps and integrations > APIs > Zendesk API > OAuth Clients.
3. Click Add OAuth client.
4. Set Client Kind to Confidential.
5. Set Redirect URLs to http://localhost.
6. Save and record Unique Identifier (client_id) and Secret.

Add to your MCP client config:

{
  "mcpServers": {
    "zendesk": {
      "command": "/path/to/zenith",
      "env": {
        "ZENDESK_URL": "https://<subdomain>.zendesk.com",
        "ZENDESK_CLIENT_ID": "<client_id>",
        "ZENDESK_CLIENT_SECRET": "<client_secret>",
        "ZENDESK_OAUTH_SCOPE": "read write"
      }
    }
  }
}

• getTicket: Fetch ticket by ID.
• getTickets: Fetch multiple tickets by IDs.
• listTickets: List recent tickets.
• getTicketCount: Fetch ticket counts.
• search: Search Zendesk (type:ticket ...). Supports sideloading related resources (include=users,organizations,groups).
• searchCount: Count search results.
• createTicket: Create ticket (supports subject, comment, status, priority, and attachments).
• updateTicket: Update ticket comment, status, priority, or attachments.
• uploadAttachment: Upload local file or image and receive an upload token to attach to tickets.
• batchUpdateTickets: Batch update multiple tickets concurrently or asynchronously via Zendesk bulk job.
• getJobStatus: Fetch status and progress of an asynchronous Zendesk background job by ID.
• getTicketAudits: Fetch full audit event history for a ticket (field changes, comments, notifications, and trigger/business rule executions).
• listTicketFields: List all active ticket fields.
• getTicketField: Fetch ticket field by ID (schema discovery).
• listTicketForms: List all ticket forms.
• getTicketForm: Fetch ticket form by ID.
• listCustomObjects: List all custom objects.
• getCustomObject: Fetch custom object schema and details by key.
• listCustomObjectRecords: List records for a custom object.
• getCustomObjectRecord: Fetch a specific custom object record by ID.
• searchCustomObjectRecords: Search custom object records matching query text.
• getToolVersion: Get the version of the MCP server.

• zendesk-best-practices (docs://zendesk/best-practices): Operational guidance and best practices for Zendesk administration, API usage, rate limit quotas, search sideloading, ticket audit/trigger debugging, and batch operations.

See CONTRIBUTING.md and CODE_OF_CONDUCT.md.