cx

Ansible collections for AOS-CX switches 

This repository provides code samples and patterns for integrating Social Media with Amazon Connect using Chat. Each use case demonstrates common integration patterns with complete implementations using AWS CDK.

This repository provides code samples and patterns for integrating WhatsApp Business with Amazon Connect using AWS End User Messaging. Each use case demonstrates common integration patterns with complete implementations using AWS CDK.

This project is aimed at converting between two representations of text detection bounding box labels (rotated rectangle bounding boxes): txt and xml.

A utility application to create intents and test intent dection dialogflow cx bot

Enterprise AI Infrastructure Intelligence for Multi-Cloud GPU & ML Workloads Optimized multi-cloud AI infrastructure, identifying $5.4M in projected savings, reducing cloud spend by 59%, and redirecting infrastructure investment toward customer-facing AI innovation.

Agent-readable knowledge kit for Context Intelligence and the C-I-M Framework.

Journey Architecture OS — an open operating system for designing, measuring, and managing customer and employee journeys. 15 Agent Skills for CJM, EJM, service design, journey metrics, governance, and portfolio management.

Automated converter to migrate Dialogflow ES agents to CX format with Entity & intent preservation, Parameter mapping, Training phrase conversion, System intent handling

NLP survey analysis pipeline for Shopify (Zigpoll/KNO/other) CSV exports. Classifies sentiment & themes (free demo mode or OpenAI mode) and outputs multi-sheet Excel with charts.

Synthetic, vendor-neutral contact-center intelligence portfolio demonstrating KPI analytics, governed AI-assisted routing, readiness scoring, Zero-Trust data handling, and workforce-centered transformation.

Customer experience analytics on real Olist reviews: satisfaction drivers, delivery-SLA cohorts, NPS proxy, logistic regression and stakeholder reporting.