Last updated: 11 October 2026
HearMe Premium is billed monthly or yearly, in US dollars, and is sold only on the website. The Android app doesn't sell anything: log in to the app with the same account and the Premium you bought on the website works there too. As soon as your payment goes through, premium features — like the gender filter — are switched on. There's no waiting period and nothing extra to activate.
Because you get full access as soon as you pay, subscription charges are generally non-refundable once a billing period has started — whether that's your first payment or a renewal.
If you were charged in error — for example, a duplicate charge, or a technical failure that stopped you from accessing what you paid for — email support@hearme.chat within 7 days of the charge. Tell us your account email and when it happened. We'll review it and refund you if the mistake was on our side.
You can turn off auto-renewal at any time from your account settings on the website. This stops future billing — it doesn't refund the period you're currently in, and you'll keep Premium access until that period ends.
Approved refunds are paid back to your original payment method through our payment processor (currently Freemius). Refunds can take 5-10 business days to appear, depending on your bank or payment method.
Accounts suspended or banned for violating our Community Guidelines or Terms of Service are not eligible for a refund.
Questions about a charge or a refund? Email support@hearme.chat.