Imagine networks Reviews

Imagine have the best customer service in Ireland bar none (not just internet service) Denis was polite, helpful, efficient and went above and beyond to make sure I had the connection quality I needed and addressed other issues I had in a timely and professional manner. 5 Star. Well done Imagine. Keep it up.

Date of experience: 07 November 2024

Customer service and sales and the install crews are super friendly and arrive when they say they'll arrive. We've been Imagine customers for a couple of years and they're just spot on!

Date of experience: 07 November 2024

Having experienced some problems with my Broadband I contacted Imagine to see if they could help. I got through to a lovely Lady called Ammarin who went above and beyond her remit to sort out my problem. The fact that I’m as thick as several short planks when it comes to the dark arts of computer/Broadband issues didn’t cause her any problems and she sorted out my problem in a kind and professional manner. The excellent way that the Customer Care at Imagine handle their customers issues is the reason I’m happy to pay a little extra rather than taking up a cheaper offer for Fiber Broadband which was recently offered to me. Well done Imagine for having staff like Ammarin and also my thanks to her for her efforts on my behalf today. Don Wallace

Date of experience: 06 November 2024

I had imagine Hero package installed last week. Installation took 30 minutes. Very neat and tidy work. Great speed runs my TV, laptop and phone perfectly. I have already recommended to 2 others. Very happy.

Date of experience: 25 October 2024

Terrible support.
I have been experiencing issues on and off for months. I spent almost two days dealing with tech support during August and we thought we had resolved the issue only for it to resurface almost immediately again.
When I spoke to customer services again I made it clear that if the issue wasn't immediately resolved I would be seeking another provider. It wasn't so I did. I spoke to a number of support people in the meantime and made clear that I had moved on and was no longer interested in their service or trying to restore it for the umpteenth time.
Today I received a bill for two months service. I contacted customer support and a very helpful lady named Rebecca checked for me and told me that I hadn't called the cancellation line. I tried while I was on the line with her to be told there was a 25 minute wait. I'd guess if I was looking for a new connection it might not take quite as long. Rebecca has asked me to try again in the morning and I will but if I'm told another 25 minutes I will hang up and deal with any attempt to remove money from my account appropriately.

Date of experience: 07 November 2024

Rebecca was very helpful today. Responded quickly via webchat and answered my queries with great efficiency.

Date of experience: 08 November 2024

As other people have stated, when it works it works but the problem is When. My WiFi is constantly slow especially at weekends when you can’t contact someone after a specific time.

Date of experience: 03 November 2024

Ammarin was excellent. Very thorough and extremely clear in her instructions.I am very happy with her advice and the prompt delivery of a follow up email.

Date of experience: 04 November 2024

Rebecca in customer service was very knowledgeable and helpful , She advised me on exactly what I needed and was extremely polite

Date of experience: 08 November 2024

If all goes well, it’s a good company to be with. God bless if they have any trouble with the signals or any technical problems, almost impossible to get through them, especially if it happens on a weekend, so you’ll be stranded with no service nor support.

Date of experience: 27 October 2024

Great service from Rebecca today answered my question quickly ,very prompt responsive customer service

Date of experience: 08 November 2024

When it works well it is fine but the signal can drop on a regular basis especially during the morning and early evening. Frustrating to be honest as it drops when you really need it, especially for someone who relies on it when working from home.

Date of experience: 25 October 2024

Customer service online chat team are fantastic! Shout out to Rebecca who helped me sort a suspension issue in minutes!

Date of experience: 29 October 2024

The most god awful provider you can imagine,every months at least once the Internet is gone for two days,and who's to blame?Their provider,and you will not get money off for not having access,I'm stuck for a year because they aren't getting a early contract cancellation fee, they are awful,and they do lie about their service,go to Vodafone or 3,stay away from imagine they are dreadful

Date of experience: 18 October 2024

I moved to a new address, where the previous owners were Imagine customers. I have reactivated the subscription and moved it into my name. During this process, I was interacting with Imagine support staff several times. They have always been very knowledgeable and helpful. My broadband connection is up and running now, and the speed is decent. I'm a happy customer so far.

Date of experience: 14 October 2024

Had an issue where downloads were taking much longer than expected even though speed test suggested that our speeds were perfectly fine. I connected with Ammarin via the live chat and they patiently assisted as we diagnosed and eventually found the speed issue to be on the download host side.

Date of experience: 16 October 2024

Contacted tech support out of hours over weekend and problem solved by 10am Monday morning great service thanks to Lee at imagine

Date of experience: 21 October 2024

A very friendly and efficient installer arrived today and installed my new fibre connection.
I am very happy with the installation speed etc.

Date of experience: 22 October 2024

Avoid Imagine. I cancelled my broadband with Imagine as fibre was available in my area . I received emails about my account being suspended. Never did I receive a email about breaching my contract . Nor was I told when I phoned to cancel my account. Imagine lifted almost €600 out of my account 4 months after I cancelled. When I rang up to query it ... they told me it was in the terms and conditions. I asked for the emails to be resent to me and not one of those emails mentioned breaching contract or lifting that amount of money from my account! But apparently it's in the terms and conditions. If I wanted my money back , I would have to come back as a customer.
I would ask anyone who reads this review to avoid Imagine. Our Internet speeds always slowed up towards the end of the month, I always got emails about our fair usage was almost up and therefore our speed would be reduced. Since moving companies... none of this rubbish . Much better companies out there with far better communication and speeds .
4th Nov , update email received from imagine , basically stating that they are right and I am wrong ! Totally ignored my queries . Definitely avoid .

Date of experience: 18 October 2024

DO NOT purchase Broadband from this company,terrible customer service ,problem is all our fault ,signal into the house very strong ,we must have multiple items downloaded masses all day ,every day lol ,impossible to get out of the contract without paying a fortune, never ever go with this company IMAGINE !!!! Only good thing is they will soon be obsolete as fiber broadband now available and they will soon disappear!!!
Recieved the automated reply as to all the 1 star review ,just let's you know what this company is all about lol !!

Date of experience: 09 October 2024