mytrip.com Reviews 

78,415
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Looking at 3,314 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the booking process is straightforward, easy to follow, and features clear website navigation with many options. Many travelers also praise competitive prices and efficient service when purchasing flights and making fast online reservations. However, some customers also noted frustrating delays regarding refunds and consistently unhelpful customer support teams. Travelers stated waiting months for their money back after cancellations and experiencing severe difficulties when trying to reach support agents. Additionally, a few people mentioned unexpected extra charges and insufficient details provided during the booking procedure.

What people talk about most

Booking process

Reviewers highlight ambiguous aspects of booking process, with some customers finding it easy to navigate,... See more

Refund

People report negative experiences with refund, highlighting long delays and months of waiting after flight... See more

Customer service

Reviewers express profound dissatisfaction regarding customer service, highlighting prolonged delays and... See more

Price

Consumers find price to be ambiguous, as opinions are sharply divided regarding the cost of bookings and... See more

Service

Customers consistently note negative experiences with service, pointing out unconfirmed bookings, severe... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Good communication but a lot of upselling for standard services. I paid for check-in options only to be told afterwards that it‘s not available and that I need to check in at the counter nonetheless

Company replied

Rated 2 out of 5 stars

Dreadful customer service, hide behind the fine print to the nth degree. Heavy emphasis on site to sell extras that are clearly useless when actually needed. Also interesting that they try to confuse... See more

Company replied

Rated 2 out of 5 stars

I made a mistake in my booking, I booked the wrong directions. Discovered this fast and chose to cancel as I did not find a good correct alternative. I have still not received the refund.

Rated 4 out of 5 stars

Although there are a lot of options to click (or deny), the process to book a flight is transparent and easy to do. Finally, there was even a discount for using my credit card.


Company details

  1. Airline Ticket Agency

About mytrip.com

Written by the company

At mytrip we help you find the perfect flight by comparing 650+ airlines.

Keep that suitcase ready because you never know when wanderlust might strike again! With nearly 14 million customers and over 4 million holidays sold, we fill 140 Boeing 737s every day, departing and arriving from 77 countries across the globe.

With mytrip, you always travel more, for less!

To contact us you can follow this link

https://www.mytrip.com/rf/contact-us


Contact info

2.9

Average

TrustScore 3 out of 5

78K reviews

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2.9

All reviews

(78,415)

5,078 reviews in the last 12 months

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Rated 1 out of 5 stars

Avoid them

Avoid them , asking price was 2300£ thn suddenly it went to 2800£ in matter of 10 sec … now to get refund i have to pay admin fee 36 £ each person 2 adults 2 kids !I hope they get big loss , daylight robbery

22 September 2026
Rated 2 out of 5 stars

Hiding the cost free option,

Too many extra options, that cost extra, with the cost free option deliberatly "hidden". The page seem deliberately built to make it difficult to see the "included" cost free option. Check box Options called "standard" with a price on it, and somewhere far down in the corner a small "skip this" text to klick... And some 10 - 20 of these that need to be selected to continue... very cheap and ugly

22 September 2026
Rated 1 out of 5 stars

Review Part. 2 - 30 days of constant contact with currently no resolution - Order 1114-146-037

30 days of constant contact and requests for help, but no resolution or clear signs of progress. The support team at MyTrip seems to want to keep us hooked and keeps assuring us it will be a matter of days (even though we leave next week and they haven't done anything in over 30 days). So I can only assume they are waiting for us to request a refund when its become too late. Every time we contact them I can only assume they are lying to us now, I don't know what else to believe. A case study in helplessness.

31 August 2026
Unprompted review
Rated 1 out of 5 stars

Just bad

Just bad. Useless support and also the discount when u pay with visa/mastercard is bugged. - u dont get full refund even though its their fault so its pretty garbage..

21 September 2026
Rated 1 out of 5 stars

Really bad experience

Really bad experience, i do NOT recommend booking on this side. They showed me a discount which somehow didnt get added. Then i wanted to refund 1 minute later and u dont get refund, they only refund 90% of price after 1 MINUTE. Scam website never again.

21 September 2026
Unprompted review
Rated 1 out of 5 stars

“Flexible ticket” is basically useless

I paid extra for Mytrip’s Flexible Ticket option specifically because I wanted the possibility to change my flight if needed.

I tried to move my flight from September 24th to September 23rd. Initially, Mytrip’s system showed me an alternative flight and indicated that I could change to it for only €13 extra. However, to actually make the change, I was told I had to contact customer support.

When I contacted support, I was suddenly told that there were no eligible flights available at all on September 23rd. Meanwhile, there are plenty of flights available online for that date, including flights with the same airline.

Mytrip explained that availability for their Flexible Ticket is different from normal flight availability because it depends on specific booking classes, fare rules and airline inventory. That may technically be the case, but this limitation was absolutely not clear to me when purchasing the Flexible Ticket.

What is the point of paying extra for flexibility if the flights you can actually change to are so restricted? Especially when their own system first shows a flight as an available change, only for customer support to then tell you it cannot be booked.

If the Flexible Ticket has such significant restrictions, Mytrip should make this extremely clear before customers pay extra for it. I would not have purchased this option if I had known how limited the “flexibility” actually was.

Very disappointing experience and I would not purchase Mytrip’s Flexible Ticket again.

21 September 2026
Unprompted review
Rated 1 out of 5 stars

Letter Correction Fail

I booked a flight from Tel Aviv to Larnaca and the website accidentally took my last name ending with "i" while my passport has an "a" at the end. I requested a letter correction, was reaching out every day from Tuesday til Saturday and they did absolutely nothing. They only sent me an email the day after my flight. Zero customer support.

19 September 2026
Unprompted review
Rated 1 out of 5 stars

Sell the tickets doesn’t exist

I bought the ticket advance and 4 weeks to my flight they cancelled it and offered me the flight from different airport which I accepted but my name wasn’t in any of the flight they booked me, my duration flight was 26 ( which takes 78 hours) and return was 22 ( which took 54) rubbish company .

26 July 2026
Unprompted review

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