lastminute.com Reviews 

226,606
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 17,738 reviews, reviewers had a great experience with this company. Consumers frequently highlight the exceptionally helpful hotel staff, wonderful and central locations, and the remarkably smooth booking process that makes planning personal trips completely stress-free, straightforward, and truly enjoyable. Many visitors often appreciate the competitive prices, clear pre-travel information, and well-organized packages that make short city breaks and holiday experiences extremely satisfying. However, some people mentioned difficulties reaching customer service teams for assistance, along with unexpected price increases and frustrating booking system delays. Furthermore, a few other reviewers noted troublesome problems with missing booking confirmations, unhelpful online support chats, and unexpected issues regarding their overall travel arrangements.

What people talk about most

Service

People report ambiguous experiences with service, as consumer opinions are sharply divided on the overall... See more

Booking process

Clients share ambiguous opinions on booking process, with many reviewers praising the straightforward... See more

Staff

Reviewers highlight positive aspects of staff, noting that everyone was incredibly friendly, welcoming, and... See more

Price

Customers had ambiguous experiences with price, as some reviewers praised competitive rates, affordable... See more

Location

Consumers find location to be positive, highlighting that the property was exceptionally clean and well... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy to use website. Prices are okay but would recommend comparison websites as may find trip for a cheaper price. They provide updates and support if any part of your trip changes. A little more... See more

Rated 4 out of 5 stars

Hotel was great. The area was definitely worth it. Sozopol was quieter and more to our liking than sunny beach area. Bulgaria was very different to more western destinations and all those differenc... See more

Rated 4 out of 5 stars

Easy booking process with contact right up to departure. Small hotel with lovely helpful staff great breakfast . Spacious rooms . Perfect for a short stay. Located near public and beach club.

Rated 4 out of 5 stars

Bookings and arrangements all worked very well. But immigration for UK Nationals was appalling. Looong, long queues and very time consuming. My advice, don’t go until it’s sorted!


Company details

  1. Flights Search Site
  2. Hotel
  3. Travel Aggregator

Written by the company

At lastminute.com, travel isn’t just what we do – it’s what makes us tick. Born in 1998 (yep, we’re vintage), we’ve been jazzing up online travel ever since. As one of the top dogs in the game, we help over 10 million thrill-seekers a year find their perfect slice of holiday heaven. As the home of Last Minute holiday deals, with us, it's never too late to book that dream trip (and get a great price for it!). These are time-limited Flight + Hotel packages that offer you even bigger savings on a range of curated holidays. So whether you're after a spontaneous sunny beach break or a thrilling city escape, we’re here to make every holiday unforgettable.

lastminute.com - the home of Last Minute holiday deals

Written by the company

Travel isn’t just what we do – it’s what makes us tick.
Born in 1998 (yep, we’re vintage), and jazzing up online travel ever since, every year we help over 10 million thrill-seekers find their perfect holiday. With us it's never too late to book your dream trip (and get a great price for it!). We offer flights with over 400 airlines and more than 2 million accommodations worldwide, plus transfers, experiences, car hire and more. And our signature Last Minute deals are known for their exclusive, time-limited savings on a range of curated holidays.

Contact info

4.0

Great

TrustScore 4 out of 5

227K reviews

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Asks customers to review

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4.0

All reviews

(226,606)

57,292 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing team

The team was very helpfull with my payment plan, amd explain dverything that I needed to know. Looking forword to book another holiday.

6 September 2026
Rated 3 out of 5 stars

As discovered later

As discovered later, if I booked saparately hotel and flight, I paid less around £65.

In future, first I need to vheck airlines and hotels saparately.

21 September 2026
Rated 4 out of 5 stars

The location is very close to the beach…

The location is very close to the beach and other markets, like a 5 minute walk.

The food was very high quality but with limited options (some people don’t like that but personally I was very happy with the selection). The alcoholic drinks were not that good, sadly.

The rooms were clean, modern and same as the pictures, with the only negatives being that a third person has to sleep on the couch.

There were night time concerts after 9pm by the pool which was very beautiful and many people would play board games in that area.

The service was lacking. There were often missing glasses or utensils, there was only 2 coffee machines and both made lattes without milk. Personnel was a little slow.

13 September 2026
Unprompted review
Rated 5 out of 5 stars

Well informed

Well informed, good choices , easy to book and give you all information that you need, keeps you updated and quick response

22 August 2026
Rated 5 out of 5 stars

Lastminute Virgins 🙏🏼

First time booking a multi operator return flight with lastminute
Gotta say it was effortless and will defo book with them again ✈️ great experience 5 ⭐️

3 August 2026
Rated 1 out of 5 stars

DO NOT STAY HERE!

We had a terrible experience in this hotel. The rooms are infested with ants all on the beds. We reported this immediately to both management and reception then asked to change rooms after our disappointing first night of no working toilet, no lock and mold covered throughout the room and bathroom. The worst hotel I have ever stayed in. We had two pairs of shoes go missing and never found. The “Housekeeping supervisor” has the worst customer service she talks to you like you are nothing along with staff members who are very uncooperative. Had a power cut lasting 45 minutes. We came back home sick and feeling disheartened about our whole experience. Do not recommend, stay far away!

8 February 2026

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