Exceptional! Nikki, Michelle and Nadya were so professional and meticulous in providing support and answering questions. Everything was organised to a tee, gorgeous rapport with each of them and they... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having spoken to a number of travel agents before Sunway , I can safely safe that Lorraine was the most pleasant and helpful to deal with. I cannot recommend her or Sunway enough. Nothing was too much... See more
Company replied
Just an amazing experience with sunway ,I would recommend them 100% ,easy to book,friendly advisor everything you need advice. The Tour guide/ escort and bus driver are just the nicest people you wi... See more
Company replied
I booked a cruise for June 2027 with Tracy who was absolutely fabulous from start to finish! She was so knowledgable & really went the extra mile with information & the booking process. Her manner was... See more
Company details
- #4 of 11 best companies in Tour Operator
- #4 of 5 best companies in Cruise Agency
- #4 of 6 best companies in Cruise Travel Agency
- #2 of 3 best companies in Flights Search Site
- #5 of 14 best companies in Travel Agency
- #3 of 8 best companies in Travel Aggregator
Written by the company
Sunway is Ireland’s largest Irish owned tour operator offering over 70 destinations worldwide. We offer the widest range of products from European Package Holidays to Cruises and Escorted Tours. We are proud to provide exceptional holidays at competitive prices and are a fully bonded travel company.
Sunway
Written by the company
- Irish Owned, Award Winning and committed to our customers
- We are an Irish owned and operated business unlike many other operators. We have 52 years of travel experience and have survived many booms and busts, ash clouds, strikes and political situations. We create jobs with 60 people in Ireland and a further 50 staff overseas. We are renowned for our outstanding representative service in our European resorts, we understand what Irish holidaymakers want and deliver it all the time, as our loyal customers show through testimonials and their repeat bookings year after year with Sunway.
Contact info
Marina House, Clarence Street, Dun Laoghaire, A96 RK31, Dublin, Ireland
- +353 (01) 2366888
- info@sunway.ie
- sunway.ie
4.8
Excellent
4K reviews
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Excellent Company
Always good dealing with this company. The agents remind you of how great it can be dealing with an Irish Company.Catherine was knowledgeable, helpful and professional, all delivered with a gracious charm.
21 September 2026
It was seemless to book this holiday
It was seemless to book this holiday. All of my questions were answered in a timely basis. I'm looking forward to this holiday.
19 September 2026
Booking cruise was very easy
16 September 2026
Very helpful staff
15 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Catherine who i dealt with was very…
Catherine who i dealt with was very helpful, explained everything in detail, and made the whole process painless.
15 September 2026
Reply from Sunway
Dear Ms. Byrne
We are delighted to hear that our team member Catherine provided such excellent assistance, explaining everything thoroughly and making the entire process smooth and effortless for you. Your positive feedback is greatly appreciated and thank you for taking the time to let us know.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway.
Excellent Customer Service from Kathy…
Excellent Customer Service from Kathy Cashe
I would like to thank Kathy Cashe for all her help in dealing with the enquiries I had raised. I found her very helpful, professional and understanding throughout the process. I was very happy with how she treated me and appreciated the time and effort she took to address my concerns.
Thank you, Kathy, for your excellent customer service.
10 September 2026
Unprompted review
Nikki was amazing
Nikki was amazing, so helpful, nothing was too much trouble, very happy with the service
12 September 2026
Reply from Sunway
Dear Ms. Minto
We were so happy to hear our team member Nikki provided such excellent service and made your experience a positive one. Thank you for your kind words and for taking the time to let us know!
Best Regards
Kathy Cashe
Customer Service Manager
Sunway
Easy to browse and book trips
This review is for the booking process. I appreciated the transparent pricing, good value options, customer reviews, and the ease with which I can manage my booking. Good communication on my booking.
13 September 2026
Reply from Sunway
Dear Jordan
We are so pleased to hear that our booking process, transparent pricing, and communication met your expectations. We appreciate you highlighting the value options and ease of managing your booking. Thank you for your wonderful feedback and for taking the time to let us know!
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
Excellent customer service
Having spoken to a number of travel agents before Sunway , I can safely safe that Lorraine was the most pleasant and helpful to deal with. I cannot recommend her or Sunway enough. Nothing was too much trouble and all of my queries were dealt with promptly and politely.
14 September 2026
Reply from Sunway
Dear Ms. McKiernan
We are so pleased to hear about your positive experience with us and it is wonderful to know that our team member Lorraine provided such helpful and pleasant service, addressing all your questions promptly. We truly appreciate your kind words and thank you for taking the time to let us know.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway.
I booked a cruise for June 2027 with…
I booked a cruise for June 2027 with Tracy who was absolutely fabulous from start to finish! She was so knowledgable & really went the extra mile with information & the booking process. Her manner was so friendly & personable. Her confidence in her kniwledge was so reassuring. A lovely lady!😊
14 September 2026
Great Staff assistance
Lorraine Kenny tried many ways of putting a package together that suited our requirements and gave some insight into Club Med in Cephalu, which we subsequently booked
5 September 2026
Reply from Sunway
Dear Mr. Meany
We were so glad to hear that our staff member Lorraine could assist in finding the perfect Club Med Cefalù package for you. We appreciate your kind words and are delighted you had a positive experience with us! Thank you for letting us know.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
No problem booking
No problem booking, staff good. I travel quite often with Sunway over the last 10 years, will continue to do so
6 September 2026
Reply from Sunway
Dear Ms. Gavin
We are so glad to hear you had a positive experience with us and appreciate your continued loyalty over the past decade. We look forward to many more journeys together!
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
Just an amazing experience with sunway…
Just an amazing experience with sunway ,I would recommend them 100% ,easy to book,friendly advisor everything you need advice.
The Tour guide/ escort and bus driver are just the nicest people you will meet.
Such a relaxing way to travel!
27 July 2026
Reply from Sunway
Dear Ms. Maher
We are so happy to hear you had an amazing and relaxing experience with us! We truly appreciate your kind words about our booking process, friendly advisors, and wonderful tour guides and drivers. Thank you for your fantastic recommendation and taking the time to send us your positive feedback.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
Both Catherine and Nikki were…
Both Catherine and Nikki were excellent. Full of knowledge and advice, so professional with me in all our dealings. I have booked with Sunway many times and these ladies are great staff members.
11 September 2026
Reply from Sunway
Dear Mr. O'Connor
We are so pleased to hear about your excellent experience with our team members Catherine and Nikki. It is wonderful to know that their knowledge, advice, and professionalism made such a positive impression. We truly appreciate your continued loyalty and kind words.
Best Regards
Kathy Cashe
Customer Service Manager
Sunway
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