1,816,876 total
I have a regular delivery. The Yodel driver always turns up during the quoted delivery slot. The parcels are always in good condition and the driver always takes the time to close my porch door properly.
Date of experience: 19 September 2024
Delivered within the stated timescale. Maybe I've been lucky but I've never had a problem with these deliveries. Always on time and instructions followed 🤞
Date of experience: 19 September 2024
Driver was friendly and polite. He helped by handing me the box after taking the photo, so I didn't need to bend down to get it (heavily pregnant so not easy!). I appreciated this.
Date of experience: 19 September 2024
It was very good to meet a delivery driver who could be bothered to bring the package to my flat door. Usually this easy task seems to be far too complicated for the average driver to work out. Well done sir, and thank you very much!
Date of experience: 19 September 2024
💯💯💯 excellent superb delivery straight upto the front door porch address on firstfloor by the local yodel delivery courier today 19.09.2024 many many thanks 😊😊😊😊
Date of experience: 19 September 2024
I have had deliveries by Yodel before and been very happy with the service, i would rate them 10/10. my parcel today was delivered on time and with care. Thank you Yodel 😊
Date of experience: 19 September 2024
I usually give 5 stars but this time the driver didn't even give me time to get to the door. He saw my neighbour coming home and had passed my parcel to her. And didn't take it back to give me even though I'd opened my door. He also didn't close my gate even though he could hear that I had a dog. There are quite a few steps up to my gate which I struggle with but I had to go up them to close the gate he'd left open.
Date of experience: 19 September 2024
Did well today.
I was able to roughly time the delivery using their
"x number of stops until you" countdown procedure.
Date of experience: 19 September 2024
As always, my instructions were ignored. Last few parcels left on a public stairwell. Saying attempted delivery, yet nobody came. The chat service is also a joke. Some absolute weirdo asking if I prefer tea or coffee to start a conversation while I waited. I said I preferred my parcels to be delivered. What a joke.
Date of experience: 19 September 2024
Reply from Yodel
Hi Jane, I understand the driver left the parcel on a public stairwell and did not follow the instructions. I apologise for the inconvenience you were caused. We strive to provide excellent service and we will share your feedback with our delivery team to ensure they are following our procedures for safe deliveries. I would really like to have a look into this for you. Please could you email trustpilot@yodel.co.uk with the full name on the parcel, delivery address with postcode, contact & tracking number, along with a link to the review? Thank you, Yodel Team.
The tracking of the parcel was easy. The delivery was right on schedule & delivered by a cheerful courier which always helps
Date of experience: 19 September 2024
The delivery lady was cheerful and on time but agreed the parcel was light weight and probably only held 1 item.
This was correct......only 1 item was in the parcel. The bag was not damaged.
2Items are missing ,both paid for.
Date of experience: 19 September 2024
It’s reliable re dates and updates
I can plan my day knowing exactly when my delivery will arrive
Date of experience: 19 September 2024
Very polite and friendly, takes photo of holding parcel, not like some other delivery services, leaving on doorstep to be stolen, then saying delivered 😉
Date of experience: 19 September 2024
First class delivery service, driver very polite and friendly and always ahead of schedule, thank you
robert
Date of experience: 19 September 2024
The very welcome advice from the delivery driver that the parcels were very heavy and to be careful and he was so very polite and helpful.
Date of experience: 19 September 2024
Liked the speedy delivery however did not like my parcel being left on my door step when I was home and my car was on my drive..
Date of experience: 19 September 2024
Absolutely pathetic, delivery date of 17 was assured by seller then Yodel took over. Didn't arrive as promised, tried contacting them and what a disaster that was, cannot speak to a real person. Found out that item had arrived at my local depot (8 miles away) on the 16th today is the 19th and still no Comms. I have now cancelled my order with the seller (Homebase), why on earth they use such an unreliable courier is beyond me. I have never had anything but unprofessional dealings with Yodel. Avoid them at all costs. Unbelievably their logo is 'Yodel deliver promises' shame they don't deliver parcels!!
Date of experience: 19 September 2024
Attitude of driver not even knocking first to see if I was in just put it on the doorstep, one quiet knock and off she sped...
Date of experience: 19 September 2024
Excellent customer service, directed the driver to collect from my porch. I spoke via ring doorbell and the driver was polite and respected my property.
Date of experience: 19 September 2024
Driver left parcel in plain view in front of the door, not in my safe place or with a neighbour as requested. He didn't even attempt to ring the bell to see if anyone was in. I only knew it was there because I saw it on the Ring camera whilst I was at work and was able to arrange for someone to take it in for me. Otherwise anybody walking past could have taken the parcel. He seemed more interested in getting away to finish his rounds as quickly as possible rather than ensuring the parcel was actually delivered safely. Disgraceful behaviour that is all too common with delivery drivers now, a horrible habit that crept in during covid and has not been addressed since. Lazy, lazy, lazy!!!
Date of experience: 19 September 2024
Reply from Yodel
Hi Wayne, I understand that your parcel was left outside in an unsafe place and it should have been left at a safe place as per Yodel's standard safe place policy. I am sorry to hear about your experience so far and the driver should have been more responsible to follow the correct delivery method and follow the Yodel's safe place guidelines. I would really like to have a look into this for you. Please could you email trustpilot@yodel.co.uk with the full name on the parcel, delivery address with postcode, contact & tracking number, along with a link to the review? Thank you, Yodel Team.
